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4.0 out of 5

"nice hotel, very clean. good breakfast, nice pool, " More

By a verified traveler on Mon 04 Mar 2019

Hotel Description

3-star spa hotel near Parque Colon

Oceanside stay

Your stay at this Zona Colonial hotel places you within 3 miles (5 km) of Parque Colon and Sambil Santo Domingo. El Obelisco Macho and Hostos Park are also within half a mile (1 km).

Poolside dining

This hotel features a casino, a full-service spa, and a nightclub. Enjoy a meal from the restaurant and perks like free self parking and free WiFi. Enjoy the outdoor pool and unwind at the poolside bar and bar/lounge.

Free WiFi, digital TV

The 65 guestrooms have TVs with digital channels and offer free WiFi and minibars. Room service, free newspapers, and free international calls are also available.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Napolitano Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Napolitano Hotel

Everyone (5)
1 out of 5
I don’t know where to start, NEVER staying in this hotel ever again. For starters, water took 20 minutes to get hot, no wash cloths, sliding glass doors didn’t lock, mini bar fridge was full but off, no temperature setting on air conditioner, either off, low, or high. Beds maid with just sheet, comforters in closet. Credit card machine didn’t work, luckily I had cash and had to use for payment. I can go on and on. Avoid this place at all cost.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 31, 2020 by Pamela Hernandez .

Greetings, we appreciate the observations of place which will be carefully evaluated, beforehand an apology for the inconvenience. Let us compensate for this bad time, if is posible for you to give us your phone or email. We remain pending!

5 out of 5
nice hotel, very clean. good breakfast, nice pool,

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 6, 2019 by Pamela

We are happy that you liked our hotel, we appreciate your comment, we hope to see you soon.

5 out of 5

Excellent customer service

Pros: The location, and employee attention.
Cons: Minor repairs, for example the shower head was loose and needed to be refastened.
Location: Night activities, childrens activities, eating options, walking distance to main shopping and eating area (El Conde) driving distance to other sites.
All our needs were meet with no objections. The all you can eat breakfast had different options daily, which were excellent. They provided live DJ music over the weekends.

Posted by , from Bronx, NY on Sep 6, 2016

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5 out of 5

carnival

Pros: Great breakfast buffet included, great way to start a morning. Rooms are ultra clean, and wifi is GREAT. Across the street from pier, and waterfront
Cons: longer casino hours, longer pool hours
Location: tons of things for all ages to do close by
Great breakfast buffet included, great way to start a morning. Rooms are ultra clean, and wifi is GREAT. Across the street from pier, and waterfront. Close to eateries, and activities. Quick drive to shopping areas. Overall a great place to stay.

Posted by , from New York on Mar 23, 2015

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4 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 15, 2020 by Joleidy B.

Muchas gracias por tomarse el tiempo de calificarnos

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Napolitano Hotel offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1894 square feet (176 square meters) and includes a conference center. A casino, a nightclub, and spa services are also featured at Napolitano Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 3-star Santo Domingo hotel.

  • 1 building
  • 65 guestrooms or units
  • 7 levels
  • 1894 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1975
  • Casino
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (27.3 km / 16.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Napolitano Hotel offers 65 air-conditioned accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Santo Domingo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.

La Terrasse - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 15 for adults and USD 15 for children (approximately)
  • Airport shuttle fee: USD 40.00 per vehicle (one way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 12 years old)
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Napolitano
  • Napolitano Hotel
  • Napolitano Hotel Santo Domingo
  • Napolitano Santo Domingo
  • Napolitano Hotel And Casino
  • Napolitano Hotel Hotel
  • Napolitano Hotel Santo Domingo
  • Napolitano Hotel Hotel Santo Domingo

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.