6/10 Okay
Daniguel C.
Aug 25, 2025
Liked: Cleanliness
The apartment was beautiful, cozy, and exactly as described in the listing, with a lovely balcony that we enjoyed. The photos accurately reflect the space, and overall the apartment itself met our expectations.The major issue, however, was that both the pool and Jacuzzi were out of service during our stay. Unfortunately, this was not communicated prior to arrival, and we were only informed at check-in. Since these amenities were a significant part of why we chose this property, it was very disappointing to not have access to them.Although the owner was responsive, there seems to be a lack of communication between the apartment owner and the building management. Guests should be made fully aware of the status of amenities and any construction ahead of time to avoid this type of situation.Because the full experience advertised was not delivered, I believe a partial refund would be a fair and reasonable resolution. Transparency in communication is essential to ensure future guests have the experience they are paying for
Daniguel C.
Stayed 4 nights in Aug 2025