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Hotel Refugio Neptuno's

3.0 star property
3-star Beaux Arts hotel near Boca Chica Beach

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Photo gallery for Hotel Refugio Neptuno's

Reception
Restaurant
Front of property
Terrace/patio
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
Calle Duarte 17, Boca Chica, Santo Domingo, 15700
  • Boca Chica Beach
    ‪15 min walk‬
  • Nautical Club of Santo Domingo
    ‪4 min drive‬
  • Caucedo Port
    ‪8 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room One Bed

Standard Room One Bed | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Room One Bed

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Egyptian cotton sheets, premium bedding, minibar, desk

Suite, 2 Bedrooms

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom (1 Double Bed with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View | Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom, Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Beds

Standard Room Two Beds | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Room Two Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

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About the neighborhood

Boca Chica

Close to the beach.You'll find Boca Chica Beach and La Matica Island within 2 miles (3 km) of this hotel. Also, Nautical Club of Santo Domingo is within 2 miles (3 km) and Caucedo Port is within 6 miles (10 km).

What's nearby

  • Boca Chica Beach - 15 min walk - 0.8 miles
  • Nautical Club of Santo Domingo - 4 min drive - 1.6 miles
  • La Matica Island - 4 min drive - 0.8 miles
  • Caucedo Port - 8 min drive - 4.1 miles
  • Dream Casino Be Live Hamaca - 14 min drive - 7.9 miles

Getting around

  • Las Americas Intl. Airport (SDQ) - 14 min drive

Restaurants

  • ‪Parador El Tamarindo - ‬7 min drive
  • ‪Maximo Playa - ‬18 min walk
  • ‪Barra Payan - ‬11 min drive
  • ‪Parador La Estrella - ‬7 min drive
  • ‪Mango's Village - ‬13 min drive

About this property

Hotel Refugio Neptuno's

3-star Beaux Arts hotel near Boca Chica Beach
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Refugio Neptuno's. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Boca Chica hotel is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • 2 buildings
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Refugio Neptuno's offers 20 air-conditioned accommodations with hair dryers and ceiling fans. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and minibars are provided. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, cash, and mobile payments. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 8 AM to 10:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refugio Neptuno's
Hotel Refugio Neptuno's Boca Chica
Refugio Neptuno's
Refugio Neptuno's Boca Chica
Neptuno`s Refugio Hotel Boca Chica
NEPTUNO'S REFUGIO Dominican Republic/Boca Chica
Hotel Refugio Neptuno's Hotel
Hotel Refugio Neptuno's Boca Chica
Hotel Refugio Neptuno's Hotel Boca Chica

Frequently asked questions

How close is Hotel Refugio Neptuno's to the airport?

Hotel Refugio Neptuno's is 7.4 mi (14-min drive) away from the Las Americas Intl. Airport (SDQ) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Refugio Neptuno's?

As of Sep 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Refugio Neptuno's on Sep 4, 2025 start from $61.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Refugio Neptuno's have an airport shuttle?

Hotel Refugio Neptuno's offers an airport shuttle 24 hours a day, on request, for a charge of USD 30 per vehicle, one-way.

How close is Hotel Refugio Neptuno's to the beach?

This hotel is 1.1 mi (6-min drive) from Boca Chica Beach and 8 mi (9-min drive) from Caribe Beach. Don't forget your sunscreen!

Does Hotel Refugio Neptuno's offer free breakfast?

Hotel Refugio Neptuno's offers free cooked-to-order breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Hotel Refugio Neptuno's?

No, there is no casino at this hotel, but Dream Casino Be Live Hamaca (15-min drive) and Grand Casino Jaragua (29-min drive) are nearby.

What time is check-in at Hotel Refugio Neptuno's?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hotel Refugio Neptuno's?

This hotel offers free self parking.

Does Hotel Refugio Neptuno's have a pool?

Hotel Refugio Neptuno's features an outdoor pool. Guests can enjoy pool access from 8 AM to 10:00 PM.

Does Hotel Refugio Neptuno's have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Refugio Neptuno's have a spa?

There are no spa services available at this hotel.

How close is Hotel Refugio Neptuno's to downtown Boca Chica?

Hotel Refugio Neptuno's is 0.4 mi away from Boca Chica.

Hotel Refugio Neptuno's Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 312 reviews
Rating 8 - Good. 89 out of 312 reviews
Rating 6 - Okay. 48 out of 312 reviews
Rating 4 - Poor. 17 out of 312 reviews
Rating 2 - Terrible. 30 out of 312 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jean, WEST PARK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mostly enjoyed my stay there for 1 night except for the fact that there was no hot water.
Stayed 1 night in May 2025

10/10 Excellent

Lionel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Anabel

Buenas atenciones, muy seguro y bonito.
Stayed 1 night in May 2025

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING was really great and the service was terrific.
Stayed 2 nights in Apr 2025

8/10 Good

Maribel

Stayed 1 night in Apr 2025

6/10 Okay

Juan

Stayed 2 nights in Mar 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service
maintenance of painting of the rooms
Stayed 2 nights in Mar 2025

4/10 Poor

ed

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

To many stray cats

Free breakfast was good, service was good but to many stray cats to enjoy the meal they were on the chairs and tables, wife refused to eat there.
Stayed 4 nights in Mar 2025

8/10 Good

ANGEL

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need urgent renovation
Stayed 1 night in Nov 2024

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely come back to stay here it's comfortable and staff is friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Marybeth

Liked: Staff & service
The property is a great value option. We had a room that fit our family of 5 and the hotel us only 15 minutes from the airport, which is convenient.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Great place for price...
Stayed 3 nights in Feb 2025

10/10 Excellent

Mel

Stayed 2 nights in Feb 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing by the balcony with a view to the beach was cool.
Stayed 2 nights in Feb 2025

4/10 Poor

Damon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

It is what it is!!!

This was my first time and last time staying at Neptuno's Refugio. It was so many issues, that it wasn't worth bringing it to the hotel's staff's attention, it wouldn't have made a difference. But a short version of issues were that they shut off the water from about midnight until 5:30am in the morning. Also, the moldy smell, very outdated furniture and appliances. The A/C leaked water on the bed and floor. It was puddles of it. I'm speaking of my unit, which was room 2A. I wouldn't be surprised if they demolish this hotel ASAP! It's nearly on it's last breath. The best thing was sitting out on the balcony and having a stiff drink and knowing I only had 2 days to tolerate my stay. The balcony is huge and with a decent Oceanview!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ramon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place will go again
Stayed 1 night in Jan 2025

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejoraría la comodidad de las camas y el funcionamiento del aire acondicionado, de resto,. todo excelente
Stayed 1 night in Jan 2025

10/10 Excellent

Jhonny

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need someone to help with luggage
Stayed 1 night in Dec 2024

4/10 Poor

Cindy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stay here in a pinch and make sure to lock your room door properly. I woke up with my room door wide open and money was missing from my purse. Be careful! I did not press the issue because I wasn’t sure entirely sure if I had left the door open. But with a night time guard I would expect my door to have been closed by the staff at some point throughout the night if it was my mistake.

6/10 Okay

Edwin

Traveled with partner
Liked: Amenities
First night I was given a bed that sunk, next day my back was misaligned and gave me problems for two days, I was given another room with a firm mattress. The hotel is clean and has steaming hot water, the two rooms I stayed in had a faint smell of cigarettes, the decore is out dated but clean. The breakfast is good and the area is pretty safe, I wouldn’t mind staying again but only if the mattress is firm. The staff are friendly. The WiFi works great in any area if the property. Air conditioners work great.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Mushrooms growing in the bathroom

Pros: - the staff are lovely and extremely helpful even though most don’t speak English - I felt safe in the room (albeit not in the area) - bed was clean - breakfast was great - check in/out was easy - good selection of restaurants in area Cons: - mushrooms and mould growing around the room (see photos) - my room backed onto someone’s house and there was loud conversation/construction meaning I couldn’t get a lie in - very loud atmosphere around the hotel making it difficult to sleep - not very close to beach unless you went into marina restaurants - no room cleaning so no top ups of things like toilet paper (was there for 5 days) - old and needs refurbishing - swimming pool surrounded by stagnant water and so mosquitos
Stayed 5 nights in Dec 2024

8/10 Good

Silene

Liked: Cleanliness, staff & service
I have been staying at this property for over 15 years now (have stayed there 5 times). The rooms are not as nice anymore due to age I guess, and upkeep, but the hotel grounds are still well taken care of and the front desk is new, very nice. The pool is very small. The three high end hotels across the street (St. Tropez and the others) are a big draw for the area. But Boca Chica overall is not doing well, and now that Hamaca is closed, there is very little going on. The Whala is now the most popular hotel in the are and I tell you, it is horrible. I like Neptunos and would stay here again because of the beach and it’s quiet, and I believe in loyalty, but it is a 3 star for an average traveler (maybe). There are mini bars with water and beer and some rooms have full kitchens. But for this place to be very good again the area has to change and that is not their fault, it’s politics.
Stayed 1 night in Dec 2024

6/10 Okay

Frank

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
I front desk young lady was very nice. I found late at night that thed two bed sheets were dity with long dark hairs and one sheet with grease spot.. ment that they did not clean the bed prior to my arrival. I could not tell them until the moring when they arrived at the front desk. after 9 pm is not one at the front desk except for a security guard outside that was very nice also. I shoul;d have that night refunded..by expedia. We could sleep ell due to that incident..???
Stayed 2 nights in Dec 2024

2/10 Terrible

Cliff

Stayed 1 night in Dec 2024