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4.4 out of 5

"The hotel is located in an excellent zone for the city of Santo Domingo. The Avenue is very busy and there are many attractions nearby. " More

By a verified traveler on Mon 18 Feb 2019

Hotel Description

4-star luxury hotel near Parque Colon

Heart of Santo Domingo

Your stay at this Gascue hotel places you within 3 miles (5 km) of Parque Colon and Sambil Santo Domingo. El Obelisco Macho and Hostos Park are also within half a mile (1 km).

Luxury amenities

A casino, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and airport shuttle. Enjoy the outdoor pool and perks like free valet parking and free WiFi.

Free WiFi, refrigerators

The 196 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include refrigerators, minibars, and flat-screen TVs with cable channels.

Superior Room, 2 Double Beds, Non Smoking, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$85* Per night/room Feb 5 - Feb 6

Superior Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Presidential Suite, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Santo Domingo ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Santo Domingo

Everyone (4) Family (1)
5 out of 5
The hotel is located in an excellent zone for the city of Santo Domingo. The Avenue is very busy and there are many attractions nearby.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 28, 2019 by Guest Service

Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards,

3 out of 5
They still want to charge for guest..room wasn't to clean....hotel seem to went down alot....ive stayed here before.

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 22, 2019 by Guest Service

Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards,

5 out of 5

The hotel staff are great.

The hotel very clean and upgraded. The staff was great and very attentive.

Posted by on May 1, 2017

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Comment from Hotel Management

May 3, 2017 by Guest Service

Dear Anonymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,

4 out of 5

Nice hotel in downtown Santo Domingo

Great service, nice breakfast. Courteous staff and good security

Posted by on Nov 5, 2015

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Comment from Hotel Management

Nov 20, 2015 by Guest Service

Dear Traveler, Thank you for staying in Crowne Plaza Santo Domingo. We are honored that our hotel had been your choice. We are very proud of our staff and the service they provide to the guests. We appreciate the recommendation and we look forward to hosting you again during your next visit to Santo Domingo. Best regards,

5 out of 5

Awesome as usual

Pros: Free Internet, Quiet
I stayed here again and as usual I had a great time,the ac worked well,room was clean,the water pressure in the bathrooms worked well,nice hot water in the morning,free Internet,free parking,this is my number one choice in Dominican Republic ,great hotel,stay with confidence...

Posted by , from Miami, FL, USA on Oct 31, 2012

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2 out of 5

Poor Service

Pros: Close restaurants, Free Internet
Cons: Noisy
Even dough the hotel has a great location and fast access to restaurants. The service was not as expected. Hotel restaurant is a BIT too expensive.

Posted by on Aug 15, 2012

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5 out of 5

I loved my bed!I I

I felt like a princess. I loved my room, two bathrooms and balcony. The best thing is the staff. They are very friendly and caring. I felt like they were family. They are willing to assist you with anything to make your stay enjoyable. This is the second time I stayed there and that will be my home away from home in DR. My only wish is that the place would have more than one restaurant but, there are many dining places surrounding the hotel.

Posted by , from new york on Mar 29, 2012

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5 out of 5

Great value for money.

Clean, great location. The staff were very friendly and helpfull. I hope to go back soon.

Posted by , from Jacksonvile, Fl, USA on Nov 18, 2011

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5 out of 5

Good hotel at a good price

Pros: Free Internet
Cons: good but high breakdfast
This Hotel is pretty good it was much better than I thought. It is very close to the action and like a 10 minute walk to the colonial zone . The staf is friendly and English speaking and are very helpful . The pool is pretty good and the bar at the pool I love . My only negative is the price of the breakfast although it is good it is in my opinion way overpriced . So after one breakfast at the hotel me and my buddies decided we were not going to pay that much for breakfast and were told of a dinner just up the block where the breakfast was just as good at a much lower price so that is where we ate breakfast the remaining days

Posted by , from Florida on Nov 15, 2011

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5 out of 5

Wonderful from beginning to end

Pros: Free Internet, staff, value for money
This is a stand out hotel! Great location, great staff and service, and great rooms. I really recommend this hotel for anyone staying in Santo Domingo.

Posted by , from Dallas on Jun 7, 2011

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Property Features

As a guest of Crowne Plaza Santo Domingo, you'll find an outdoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 33001 square feet (3067 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the luxury Crowne Plaza Santo Domingo. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4-star Santo Domingo hotel is smoke free.

  • 196 guestrooms or units
  • 15 levels
  • 33001 sq ft of conference space
  • 3067 sq m of conference space
  • Casino
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (28.5 km / 17.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Crowne Plaza Santo Domingo offers 196 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, bidets, and hair dryers. This Santo Domingo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Level 1 - Onsite bar. Happy hour is offered.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Airport shuttle fee: USD 45 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Santo Domingo
  • Crowne Plaza Santo Domingo
  • Santo Domingo Crowne Plaza
  • Intercontinental Santo Domingo
  • Santo Domingo Intercontinental
  • Crowne Plaza Santo Domingo Hotel
  • Crowne Plaza Santo Domingo Hotel
  • Crowne Plaza Santo Domingo Santo Domingo
  • Crowne Plaza Santo Domingo Hotel Santo Domingo

You should know

  • Pool access available from 8 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.