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4.6 out of 5

"First night room had numerous roaches and poor air conditioning water leaking in bathroom then moved me to better room cleaner but no cable / telev ... " More

By a verified traveler on Tue 21 Sep 2021

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Hotel Description

3.5-star Colonial hotel near Malecon

Heart of Santo Domingo

With a stay at this Zona Colonial hotel, you'll be within half a mile (1 km) of Malecon and 3 miles (5 km) of Sambil Santo Domingo. Calle El Conde and Amber Museum are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the sauna and free perks like continental breakfast and free self parking.

Free WiFi, flat-screen TVs

Boasting comforts like premium bedding and down comforters, the 45 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Minibars, room service, and free newspapers are also available.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$81* Per night/room Jan 20 - Jan 21

Executive Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Senior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Boutique Hotel Palacio ratings based on 19 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Boutique Hotel Palacio

Everyone (14) Couples (2) Family (3)
5 out of 5
It was excellent

Posted by , from Garfield on Jan 11, 2022

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Comment from Hotel Management

Jan 11, 2022 by Yasmin

Dear Agustina, thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received.For us it will always be a pleasure to welcome you again. Best Regards

3 out of 5
First night room had numerous roaches and poor air conditioning water leaking in bathroom then moved me to better room cleaner but no cable / televison was available need to renovate the rooms old style , rooms need upgrade property if want compete with better hotels

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 22, 2021 by Yasmin

Dear Jeffrey, thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received. For us it will always be a pleasure to welcome you again. Best Regards

4 out of 5

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 17, 2020 by Yasmin

Dear guest , thank you very much from the Boutique Hotel Palacio for leaving your punctuation of our staff and the service received. For us it will always be a pleasure to welcome you again. Best Regards

4 out of 5

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 6, 2019 by Yasmin

Dear guest , thank you very much from the Boutique Hotel Palacio for leaving your punctuation of our staff and the service received. For us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
Great location, friendly staff and free parking. We loved it.

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 8, 2019 by Yasmin

Dear guest , thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received. For us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
I loved everything about this Hotel. the staff is friendly and hospitable, Every one is efficient. It is close to all the action in the Colonial Section of Santo Domingo. Lot's to do near by. if you don't want to go any where there is plenty to enjoy at the hotel. The pool was just the right size and private.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by Yasmin

Dear guest, thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received. For us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
Loved it. Palacial. High class, sensitive safe beautiful decor court yard rooms high ceilings quite clean nice small night bar

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 3, 2019 by Yasmin

Dear guest, thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received, for us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
I like it there they always smlilling at you great people and good service..i can't wait to go back again

Posted by on Nov 13, 2018

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Comment from Hotel Management

Nov 15, 2018 by Yasmin

Dear guest, thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received, for us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
Will be back. very accessible to what I like to do.

Posted by on Aug 2, 2018

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Comment from Hotel Management

Aug 4, 2018 by Yasmin

Dear guest , thank you very much from the Boutique Hotel Palacio for leaving your punctuation and comment of our staff and the service received, for us it will always be a pleasure to welcome you again. Best Regards

5 out of 5
It was amazing. Great location. The hotel staff was fully bilingual. There were restaurants all around. Live bands and a grocery store all in eye sight.

Posted by , from Atlanta Ga on Apr 24, 2018

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Comment from Hotel Management

Apr 25, 2018 by Bianka Cruz

Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , We are waiting for your next visit to Santo Domingo to continue as usual, provide you a good service. Best Regards,

Property Features

Boutique Hotel Palacio offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 301 square feet (28 square meters). A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Boutique Hotel Palacio. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3.5-star Santo Domingo hotel is smoke free.

  • 45 guestrooms or units
  • 4 levels
  • 3 buildings
  • 301 sq ft of conference space
  • 28 sq m of conference space
  • Built in 1800
  • Continental breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Boutique Hotel Palacio offers 45 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Santo Domingo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 11:00 AM.

Taberna Don Quijote - This restaurant specializes in Caribbean cuisine and serves breakfast, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 9 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 9
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boutique Hotel Palacio
  • Boutique Hotel Palacio Santo Domingo
  • Boutique Palacio
  • Boutique Palacio Santo Domingo
  • Hotel Palacio
  • Palacio Hotel
  • Palacio Hotel Santo Domingo
  • Palacio Santo Domingo
  • Boutique Hotel Palacio Hotel
  • Boutique Hotel Palacio Santo Domingo
  • Boutique Hotel Palacio Hotel Santo Domingo

You should know

  • Boutique Hotel Palacio offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.