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4.2 out of 5

"Excellent stay, what I would expect from Marriott. Front desk very helpful with all questions. Currency exchange quick and good. Helpful in setting re ... " More

By a verified traveler on Tue 14 Aug 2018

Hotel Description

4.5-star luxury hotel near Costanera Center

In shopping district

Your stay at this Santiago hotel places you within a 10-minute walk of Parque Arauco Mall and KidZania Santiago. Clinica Alemana and Apumanque are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the health club, bar/lounge, and laundry facilities.

IPod docks, WiFi

The 280 soundproofed guestrooms offer WiFi and iPod docks. Other amenities include 24-hour room service, wired Internet, and LCD TVs with cable channels.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Double Beds, City View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, City View, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Santiago Marriott Hotel ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Santiago Marriott Hotel

Everyone (1) Family (1)
1 out of 5
Horrible service horrible accommodations. Terrible customer service

Posted by on Jul 17, 2019

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5 out of 5

Marriott Santiago

Pros: It employees
Cons: N/A
Location: A mall very close to enjoy eating, maybe 15 restaurants there or more.
Excellent stay, what I would expect from Marriott. Front desk very helpful with all questions. Currency exchange quick and good. Helpful in setting reservations and very communicative on all subjects.

Posted by , from PR on Aug 14, 2018

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5 out of 5

Great staff and hotel

Pros: Quiet, close to mall & restaurants
Cons: No free Internet
The hotel was very nice and the staff was excellent. From the time I arrived every employee was very friendly, professional and willing to answer any questions I had. The workout facilities were also very good and up to date.

Posted by , from Chicago on Nov 15, 2011

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5 out of 5

Best hotel experience I've had

I stayed here for a week and a half and I almost didn't want to leave. The rooms were very clean, the staff was very friendly - all of them spoke English, and they are very flexible to changes. After two days of being there, the concierge and half his staff were addressing me by name. I would highly recommend this hotel to anyone.

Posted by on Jul 20, 2010

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5 out of 5

outstanding hotel

I highly recommend this hotel. English speaking staff is very courteous and helpful. Service was excellant, and rooms & public areas were very nice. A modern mall, grocery store and many good restaurants are a block away. Good location in a very nice area of the city.

Posted by on Nov 29, 2006

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Property Features

Santiago Marriott Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. A spa tub, a sauna, and spa services are also featured at the luxury Santiago Marriott Hotel. For a fee, parking is available. This 4.5-star Santiago hotel is smoke free.

  • 280 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Arturo Merino Benitez Airport (SCL) (26.9 km / 16.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Santiago Marriott Hotel offers 280 accommodations with iPod docking stations and minibars. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Cafe Med Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Latin Grill Restaurant - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

  • Golfing nearby

Spa Services

Nao has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Weight limit: 22 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 8 per day (rates may vary)
  • Fee for in-room wired Internet: USD 8 per day (rates may vary)
  • Self parking fee: USD 30 per day
  • Valet parking fee: USD 30 per day
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 20 per pet, per night
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Santiago
  • Santiago Marriott
  • Santiago Marriott Hotel
  • Marriott Santiago
  • Santiago Marriott Hotel Hotel
  • Santiago Marriott Hotel Santiago
  • Santiago Marriott Hotel Hotel Santiago

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.