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4.1 out of 5

"good on site amenities, located outside of town, there was no convenient transportation into town, had to wait 30 mins for a taxi. " More

By a verified traveler on Wed 08 Jan 2020

Hotel Description

3-star hotel in Pudahuel

Near the airport

Your stay at this Pudahuel hotel places you within 12 miles (20 km) of Plaza de Armas and Palacio de la Moneda. University of Chile and O'Higgins Park are also within 12 miles (20 km).

Free shuttle, breakfast

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the free full breakfast each morning.

Free WiFi, flat-screen TVs

Along with free WiFi, the 142 guestrooms offer 24-hour room service and flat-screen TVs. Other amenities include hair dryers, showers, and phones.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$48* Per night/room Apr 6 - Apr 7

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

City Express Santiago Aeropuerto ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for City Express Santiago Aeropuerto

Everyone (6) Family (2)
4 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 23, 2020 by Lorenzo A.

Estimado Huesped Agradecemos sus comentarios y puntuación, nos dice que estamos en el camino correcto, en el buen servicio. Esperamos verlo luego por nuestro hotel. Saludos cordiales

4 out of 5
good on site amenities, located outside of town, there was no convenient transportation into town, had to wait 30 mins for a taxi.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by Rafael.

Dear FC We appreciate your comments and punctuation, it tells us that we are on the right track, in good service. We hope to see you later in our hotel. Best regards

5 out of 5
The staff was so kind, and took care of us right away. The free shuttle to and from the airport was great, and the buffet breakfast was wonderful. The hours of its operations met the needs of the travelers. All was very clean and comfortable.

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 6, 2019 by Lorenzo A.

Dear Emily We appreciate your comments and punctuation, it tells us that we are on the right track, in good service. We hope to see you later in our hotel. Best regards

5 out of 5

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 4, 2019 by Rafael

Estimado Huésped Agradecemos sus comentarios y puntuación, nos dice que estamos en el camino correcto, en el buen servicio. Esperamos verlo luego por nuestro hotel. Saludos cordiales

4 out of 5
Lots of fencing is a little intimidating but nice hotel with good service. Will stay again.

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 14, 2019 by Rafael.

Dear Guest. The fencing are for the safety of our guests, We appreciate your comments and score. We hope to see you later at our hotel. Best regards

4 out of 5
Pros: Close to the airport, free shuttle. Cons: We made a reservation through Travelocity, but they couldn't find it when we checked in. Took a long time to resolve.

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 29, 2019 by Rafael.

Dear Guest We are very sorry for your inconveniences. We appreciate your comments, it helps us improve the attention. We have informed the relevant departments, to review the mentioned problems. best regards

4 out of 5
Hotel staff couldn’t find our Travelocity reservation even after I showed it to them on my phone. Check in took longer than it should have.

Posted by on Jan 10, 2019

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Comment from Hotel Management

Jan 14, 2019 by Lorenzo A.

Dear We regret the delay in your registration, sometimes what happens is that the information between the agency and the hotel does not arrive and therefore you have to proceed to look for it in the system and that takes a little. In the same way we leave you invited in a next visit to our hotel. Best regards

5 out of 5
Very clean and efficient. The restaurant was good but very costly (not uncommon for Chile). Highly recommended.

Posted by on Dec 27, 2018

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Comment from Hotel Management

Dec 28, 2018 by Rafael.

Dear Wipaisa. We appreciate your good comments and we look forward to your next visit to Chile. Best regard

2 out of 5

OKAY Hotel but HORRIBLE Restaurant Food & Service

Pros: Close to airport
Cons: Customer service and basic amenities
Location: Airport
The hotel is very conveniently located about 10 minutes from the airport. The plus side is the proximity, and shuttle transportation to the airport. However, the positives pretty much end there. I had dinner at the hotel and ordered a burger and a fish. The waiter brought me a Salmon even though I ordered a Snapper. I simply let the incident go without any argument. Then at the end of the evening the bill came and he insisted that 10% tip to be added even though the service was horrible (inattentive, not to mention wrong order, typical tip in Chile is 10%). But just to top things off, the waiter had promised to let me borrow the wine opener since I had brought a bottle of Cabarnet from Argentina. All of a sudden he wanted to charge me 5000Pesos (about $10) just to open the wine. I told the manager about the situation, pointing out that there should be a wine opener in the room. Manager did nothing to resolve the issue. This would be a 1 star review if it weren't for the proximity. DO NOT eat here. Simply international prices for crappy food and service.

Posted by on Aug 20, 2017

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About the City Express Santiago Aeropuerto

Location Av. Américo Vespucio Oriente 1295, Santiago, 8340422

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly City Express Santiago Aeropuerto also features a fitness center, coffee/tea in a common area, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available 24 hours). This 3-star Santiago hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 7 levels
  • Built in 2016
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Santiago (SCL-Arturo Merino Benitez) (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle; area shuttle within 0 kilometers available for a surcharge
  • Parking:

Room Amenities

City Express Santiago Aeropuerto offers 142 accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 5 AM to 10:30 AM.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at City Express Santiago Aeropuerto

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • City Express Santiago Aeropuerto Hotel
  • City Express Aeropuerto Hotel
  • City Express Aeropuerto
  • City Express tiago Aeropuerto
  • City Express Santiago Aeropuerto Hotel
  • City Express Santiago Aeropuerto Santiago
  • City Express Santiago Aeropuerto Hotel Santiago

You should know

  • City Express Santiago Aeropuerto offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.com/Santiago-Hotels-City-Express-Santiago-Aeropuerto.h16006510-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.