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Hotel Casa Jum

3.5 star property
3.5-star spa hotel in Los Rieles

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Photo gallery for Hotel Casa Jum

Exterior
Breakfast, lunch, dinner served; international cuisine
Interior entrance
Apartment, 3 Bedrooms | Terrace/patio
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
C/ Penetración, Los Rieles, Gurabo, Santiago de los Caballeros, Santiago, 51000
  • Place, Centro Leon
    ‪3 min drive‬
  • Place, Bella Terra Mall
    ‪5 min drive‬
  • Place, Casino Gran Almirante
    ‪5 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪20 min drive‬

Room options

View all photos for Executive Single Room

Executive Single Room | Safe

Executive Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 3767 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury

Luxury | Minibar, in-room safe, desk, laptop workspace

Luxury

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, desk, laptop workspace

Deluxe Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite

Royal Suite | Minibar, in-room safe, desk, laptop workspace

Royal Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago de los Caballeros

Heart of Santiago de los Caballeros.Your stay at this Los Rieles hotel places you within 3 miles (5 km) of Centro Leon and Cinemacentro Cibao. Bella Terra Mall and Ágora Santiago Center are also within 3 miles (5 km).

What's nearby

  • Centro Leon - 3 min drive - 1.7 miles
  • Cinemacentro Cibao - 4 min drive - 2.6 miles
  • Ágora Santiago Center - 5 min drive - 2.9 miles
  • Bella Terra Mall - 5 min drive - 2.8 miles
  • Casino Gran Almirante - 5 min drive - 3.1 miles

Getting around

  • Cibao Intl. Airport (STI) - 26 min drive

Restaurants

  • ‪El dorado snack bar - ‬2 min drive
  • ‪Tamales Meli - ‬19 min walk
  • ‪El Gusto Familiar - ‬2 min drive
  • ‪Holy Tropical - ‬2 min drive
  • ‪Restaurant Deli Más - ‬4 min drive

About this property

Hotel Casa Jum

3.5-star spa hotel in Los Rieles
Hotel Casa Jum offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Casa Jum. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

  • 1 building
  • 9 guestrooms or units
  • 3 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Casa Jum offers 9 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and bidets.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up.

We should mention

  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hostal Casa Jum Hostel Gurabo
Hostal Casa Jum Hostel
Hostal Casa Jum Gurabo
Hotel Casa Jum Santiago
Casa Jum Santiago
Casa Jum
Hostal Casa Jum
Hotel Casa Jum Santiago de los Caballeros
Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel
Hotel Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel Santiago de los Caballeros

Frequently asked questions

How close is Hotel Casa Jum to the airport?

Hotel Casa Jum is 13 mi (26-min drive) away from the Cibao Intl. Airport (STI) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Casa Jum?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Jum on May 11, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Casa Jum have an airport shuttle?

Hotel Casa Jum offers an airport shuttle 24 hours a day, on request, for a charge of USD 30 per person, one-way.

Does Hotel Casa Jum offer free breakfast?

Free breakfast isn’t provided at Hotel Casa Jum, but full breakfast is offered for a fee of USD 10 for adults and USD 5 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at Hotel Casa Jum?

No, there is no casino at this hotel, but Casino Gran Almirante (5-min drive) is nearby.

What time is check-in at Hotel Casa Jum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Casa Jum?

This hotel offers free self parking and valet parking.

Does Hotel Casa Jum have a pool?

Hotel Casa Jum does not have a pool.

Does Hotel Casa Jum have a restaurant?

Hotel Casa Jum is home to Casa Jum, which features international cuisine.

Does Hotel Casa Jum have a spa?

This hotel has a spa, which features massages, facials, and mani/pedis.

How close is Hotel Casa Jum to downtown Santiago de los Caballeros?

Hotel Casa Jum is 2.3 mi away from Santiago de los Caballeros.

Hotel Casa Jum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 342 out of 477 reviews
Rating 8 - Good. 83 out of 477 reviews
Rating 6 - Okay. 26 out of 477 reviews
Rating 4 - Poor. 12 out of 477 reviews
Rating 2 - Terrible. 14 out of 477 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

stacy

Liked: Cleanliness, amenities, property conditions & facilities
This was my 2nd time. We loved it here. Quiet and big room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Lessell

Stayed 1 night in Feb 2026

10/10 Excellent

Timothy, Riverdale

Liked: Cleanliness, amenities, property conditions & facilities
My room was nice and clean.
Stayed 1 night in Feb 2026

10/10 Excellent

Lessell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the Hotel Casa Jum several times. I always return Because of the great customer service and the value for your money
Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, amenities
Great hospitality and very accommodating.
Stayed 4 nights in Dec 2025

10/10 Excellent

Angelo

Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Stayed 1 night in Dec 2025

10/10 Excellent

Yvette, Jacksonville

Liked: Cleanliness, property conditions & facilities
I enjoy it
Stayed 1 night in Nov 2025

10/10 Excellent

David, Highland Park

Stayed 2 nights in Dec 2025

2/10 Terrible

Dwayne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was my second time staying at this hotel. The first time the stay wasn't that bad. This time the stay was terrible. When i got there late at night no one opened the door for us even though they saw us knocking. The room had paint peeling off the ceiling. The toilet tissue handle was broken. The hotel lights went out for about 2 hours. I booked the room with free breakfast and they said they dont offer breakfast. No food at the supposedly restaurant they have on site. It was a terrible experience and will never stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Stayed 2 nights in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good!!!
Stayed 1 night in Nov 2025

2/10 Terrible

pablo

Stayed 1 night in Nov 2025

2/10 Terrible

Yauniel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looks nothing like advertised, hotel and rooms look in very poor condition inside and out. Noticed a man sleeping in the lobby couch at check in. The person at check in was helpful but the place looks horrible and I was itching the entire time. We got the worst room in the building everything looks like it’s falling apart, out dated, and old. I would never stay here in my life had I know it be this bad but I had nowhere else to go arriving so late in the evening from the nearest airport this looked like a reasonable stay but I was terribly wrong.
Stayed 1 night in Nov 2025

10/10 Excellent

Antony

Stayed 1 night in Nov 2025

10/10 Excellent

Antony

Liked: Cleanliness, amenities, property conditions & facilities
Great place great service me encanta mucho
Stayed 2 nights in Nov 2025

10/10 Excellent

Reynaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
menu was fresh atleats the coffee .thays all we had . we are not breakfast eaters. and we were out all day from warly morning on
Stayed 3 nights in Oct 2025

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing place was chill and easy to get around. Accommodating. No complaints. Homely feel.
Stayed 6 nights in Oct 2025

10/10 Excellent

stacy

Liked: Cleanliness, property conditions & facilities
Peaceful
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa

Stayed 1 night in Sep 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2025

10/10 Excellent

Alvaro, groveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Yarira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steven Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Kind
Stayed 1 night in Sep 2025

10/10 Excellent

REYNALDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Safe area and very clean and comfortable room.
Stayed 1 night in Aug 2025