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"I will recommend this hotel, I have travel many places around the world, but this is an awesome hotel! you don't even need to get out of the hotel.. S ... " More

By a verified traveler on Wed 19 Apr 2017

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Hotel Description

3.5-star beachfront resort with 7 outdoor pools

On the beach

At this Santa Marta resort, you'll be within 6 miles (10 km) of Rodadero Beach and 9 miles (15 km) of Blanca Beach. Also within 9 miles (15 km) are Parque de Los Novios and Santa Marta Beach.

Free water park, dining

Free water park access, a full-service spa, and 7 outdoor pools are all featured at this resort. Bring the family and enjoy the free kid's club, bowling alley, and children's pool. Enjoy the 3 outdoor tennis courts and perks like free self parking and free WiFi.

Free WiFi, balconies

The 330 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include room service, rainfall showerheads, and ceiling fans.

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Zuana Beach Resort ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Zuana Beach Resort

Everyone (2)
5 out of 5

Awesome hotel!

Pros: everything is there;you don't need to get out - just relax enjoy the beach or the swimming pools and also has entertainment: Zumba. water aerobics,etc
Location: is only 5 minutes from airport, can take taxi to El Rodadero or downtwo, varies, from 10K pesos to 15K pesos..
I will recommend this hotel, I have travel many places around the world, but this is an awesome hotel! you don't even need to get out of the hotel.. Staff was nice and courteous. The only down side is the Wi-Fi was not that great, but it really didn't bother us; if you went to the first floor where the computers are you could login with the Wi-Fi, from the room not always work but all the rest was so good that really wasn't a big deal. I really recommend to use the SPA! best experience ever! it has a small groceries in the hotel, prices are not over priced and has basic stuff or wall about three blocks and there is a huge groceries. I highly recommend this hotel and for sure I will be back

Posted by , from Dallas on Apr 19, 2017

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2 out of 5

Resort hotel without service

Pros: The pools and landscaping was very nice
Cons: Have the gym open throughout the day and have ice machine and ice buckets in the room, real room service would be nice and improve there WIFI.Service
From the first time I arrived to I left this hotel left a bad taste in my mouth. I arrived and request a room on a high floor with possible king bed. I was placed in a room with double beds and on a mid floor . I was told that was all they had. They did not offer to change me to a different room when one became available, even those I was there for 7 nights.The beds were very low and very hard. They did have good A\C . I requested ice and was told I would have to buy ice at the store on lobby level. They had no ice machines at all for guest, plus no ice bucket in your room. They did provide a small fridge to place ur ice in. The WIFI didn`t work at all in the room only in lobby and pool area plus very slow.I used the gym which was nice but it was only open in morning from 630 to 1030am then open in afternoon 430 to 830pm. Never seen a gym at a resort that wasn`t open all day, very inconvenient especially if you go to the buffet breakfast in the morning. The restaurant was ok food not bad but overpriced. They had a club in the tower which had a nice view also they did have live music. Would of been nice if they had a bar close to the sea for evening drinks and maybe a DJ for dancing in the evening.. There is a small strip mall down the street but a long way to walk. They do have a few restaurants located in the mall. You can take a cab, but nothing really close for walking. Santa Marta Center is about a 25 min cab ride if you want to go other restaurants No roomservice

Posted by , from washington dc area on Jul 18, 2016

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Renovations + Closures

The property will be renovating from November 16 2021 to December 2 2021 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Zuana Beach Resort you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. This beach resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Santa Marta resort.

  • 330 guestrooms or units
  • 2 buildings
  • Built in 1997
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Zuana Beach Resort offers 330 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony
  • In-room dining
  • LED television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Neguanje - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Gairaca - Onsite coffee shop. Open daily.

Sports Bar Masinga - Onsite sports bar. Open daily.

Minca - Onsite cocktail bar. Open daily.

Ziruma - This sushi bar serves light fare only. Happy hour is offered. Open daily.

Room service is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. 7 outdoor swimming pools and 9 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Volleyball on site
  • Beach volleyball on site
  • Bowling alley on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Yuluka. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Hot stone massage
  • Sauna in spa
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Zuana Beach Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between COP 35000 and COP 40000 per person (approximately)
  • Airport shuttle fee: COP 22000 per person (one way)
  • Airport shuttle fee per child: COP 70000 (one-way), (from 3 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Zuana
  • Zuana Beach
  • Zuana Beach Resort
  • Zuana Beach Resort Santa Marta
  • Zuana Beach Santa Marta
  • Zuana Beach Hotel Santa Marta
  • Zuana Beach Resort Resort
  • Zuana Beach Resort Santa Marta
  • Zuana Beach Resort Resort Santa Marta

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Zuana Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.