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4.0 out of 5

"Amazingggg!!!! Such a beautiful place!!! Food and drinks were amazing too " More

By a verified traveler on Sat 26 Oct 2019

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Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

4.5-star beachfront resort near The Mall of San Juan

Beachfront retreat

Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Condado Beach. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

Luxury amenities

This smoke-free resort features a full-service spa, a nightclub, and 4 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 4 outdoor pools and perks like free WiFi.

Free Internet, comfy beds

The 388 guestrooms offer free WiFi and free wired Internet, LED TVs with cable channels, and thoughtful touches like espresso makers and pillow menus. Other amenities include pillowtop beds, 24-hour room service, and refrigerators.

Fairmont El San Juan hotel ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont El San Juan hotel

Everyone (10) Couples (2) Family (6)
5 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Feb 29, 2020 by Director of Guest Relations, Yvonne Ramos

Thank you taking the time to rate us

1 out of 5
No water and a/c during first two days of vacation

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Yvonne Ramos, Director of Guest Relations

We apologize for the inconvenience - the hotel was without water for 24 hours due to some repairs that the city was working on.

5 out of 5
Amazingggg!!!! Such a beautiful place!!! Food and drinks were amazing too

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 26, 2019 by YVONNE rAMOS, DIRECTOR OF GUEST RELATIONS

GLAD TO SEE THAT YOU ENJOYED THE PROPERTY!

4 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by Albina Alieva, Reservations Coordinator

Thank you for your feedback!

5 out of 5
The property had live music, club, many bars by pools, and local restaurants in the area. This property was also nesr the airport.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Albina Alieva, Reservations Coordinator

Yes, Lyli, true facts. You must have enjoyed yourself on our property with all the above mentioned amenities! Very glad, thank you so much!

5 out of 5
We Enjoyed the. Stay in Puerto Rice everyone very friendly. We will recommend to others

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 15, 2019 by Albina Alieva, Reservations Coordinator

Thank you so much for your feedback and your references of us to others! We are waiting to welcome more of you here =)

5 out of 5

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by Albina Alieva, Reservations Coordinator

We appreciate your feedback!

5 out of 5
I like everything was very nice all the service was great and the staff was very friendly and helpful

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 7, 2019 by Ruth

Thank you for your amazing review! Please come visit us again!

5 out of 5
I loved how nice and helpful everyone was. Room was so clean everyday. Beautiful place.

Posted by on May 17, 2019

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Comment from Hotel Management

May 17, 2019 by Ruth

We are so happy to know we met your expectations, we work hard for this! Thank you for your amazing review!

5 out of 5
Pool and beach were great. Our poolside waiter Juan was really great

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 30, 2019 by Ruth

Thank you for your amazing feedback! We are extremely happy to know we met your expectations. We look forward to welcoming you in the near future!

About the Fairmont El San Juan hotel

Location 6063 Isla Verde Avenue, Carolina, 00979

Renovations + Closures

The following facilities or services will be unavailable from August 20 2020 to September 15 2020 (dates subject to change):

  • Business center
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa tub
  • Swimming pool
  • Tennis courts

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Fairmont El San Juan hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts, a 24-hour fitness center, and a garden. Parking is available for a fee. A complete renovation of Fairmont El San Juan hotel was completed in December 2018. This 4.5-star Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.5 km / 2.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont El San Juan hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.

El Bistro - This coffee shop serves breakfast and light fare. Open daily.

Chandelier Bar - This lobby lounge serves light fare only. Open daily.

Wine Bar - Onsite wine bar. Open daily.

Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Casino nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 for adults and USD 20 for children (approximately)
  • Self parking fee: USD 22.30 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Resort & Hilton Hotel
  • El San Juan Casino Hilton
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton
  • El San Juan Hotel Curio Collection Hilton Carolina
  • El Hotel Curio Collection Hilton
  • El San Juan Curio Collection Hilton Carolina
  • Juan Curio Collection Hilton
  • Fairmont El San Juan Carolina
  • Fairmont El San Juan Hotel Resort
  • Fairmont El San Juan Hotel Carolina
  • Fairmont El San Juan Hotel Resort Carolina
  • El San Juan Hotel Curio Collection by Hilton
  • Fairmont El San Juan Hotel (Opening January 2020)

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.