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"Reserved a room with a queen, got “upgraded” to a room with 2 double beds next to the elevator. " More

By a verified traveler on Mon 15 Aug 2022

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Hotel Description

Hotel perfectly located for exploring South San Jose

South San Jose stay

Your stay at this South San Jose hotel places you within 3 miles (5 km) of Santa Ynez Canyon and Kaiser Hospital. Also, Kaiser Permanente San Jose Hospital is within 3 miles (5 km) and Martial Cottle Park is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Dec 11 - Dec 12

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites San Jose Edenvale North ratings based on 12 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites San Jose Edenvale North

Everyone (7) Couples (1)
3 out of 5
Reserved a room with a queen, got “upgraded” to a room with 2 double beds next to the elevator.

Posted by on Aug 15, 2022

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Comment from Hotel Management

Aug 16, 2022 by Hotel Management

Steven, thank you for sharing your feedback. While we are pleased to learn how much you enjoyed most aspects of your stay, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management

1 out of 5

Posted by on Sep 17, 2020

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Comment from Hotel Management

Sep 17, 2020 by Hotel Management

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management

4 out of 5
To tired to look and check around much, just know it was a clean restful lovely place to stay.

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 20, 2019 by Hotel Management

Thank you for sharing your feedback. It is a pleasure knowing your stay with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

3 out of 5
Staff was super friendly and the facility was pretty good, plus it was very close to where I needed to be. The bad was the other guest; they were loud and obnoxious, kids sreaming and adults arguing.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Hotel Management

Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and that our convenient location was perfect for your needs. However, we apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management

5 out of 5
I was worried when I read the reviews for this hotel, but I wanted something inexpensive so I went ahead and booked. I was very surprised how nice it was. I'm not sure if I got lucky or what, but I don't understand all the bad reviews. The room smelled okay, it was very clean, plenty of amenities, the bed was very comfortable. Overall, an excellent experience, especially for the price. I didn't try the breakfast, but I heard it was very small. At any rate, I would certainly return.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 4, 2019 by Hotel Management

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management

2 out of 5
My main disappointment was that there was no hair dryer available. The front desk explained that if there was no hair dryer in the room then to call the front desk to get one. When I called the front desk they said they might have some in the supply closet but only the maintenance person and the manager had the key and neither of them were on site until the next morning at 7 am. Unfortunately I had to check out by 6:30 am to get to work. I know it's a small thing but I think every room should have a hair dryer or all staff should have a key to the supply room so that your guests can enjoy a nice shower and dry hair. I probably won't stay at another Extended Stay America until I can be guaranteed that each room is provided with basic items to provide a comfortable stay.

Posted by , from San Jose CA on Nov 14, 2018

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Comment from Hotel Management

Nov 15, 2018 by Hotel Management

Lisa, please accept our apologies for the issues you experienced and our lack of responsiveness. Your comments will be shared with our team to prevent such shortcomings in future. We appreciate your feedback and hope you will give us another opportunity to provide you with the outstanding service you should always expect from us. Sincerely, Hotel Management

1 out of 5

Ick

Checked in late, so only given key by night staff. Not "registered" so no wifi access. Toilet still full of cleaner, flecks of fecal matter on the seat. Trash not emptied from last guest, carton of milk from who knows when in the fridge. Complained to manager on check out and was basically told too bad which caused me to lose my cool and curse him out. Told to leave without my receipt because he didn't want to be cursed at about his lousy hotel. Do yourself a favor and stay someplace else.

Posted by , from Los Angeles, CA on Sep 29, 2017

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Comment from Hotel Management

Sep 30, 2017 by Hotel Management

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management

3 out of 5

Reasonably priced but needs a lot of improvement

Pros: The Front Office desk staff was courteous and welcoming. The hotel is quiet, conveniently located close to a local super market and gas station.
Cons: Carpets need cleaning, bathroom sinks need to be cleaned off all the grout and disinfected. Bathroom sink coated with grout
I had booked 2 separate rooms at this hotel, but sadly neither met even a 3-star rating. My room had a window that would not close, the bathroom wash basin took forever to drain; Not only was it difficult but also unhygienic to wash without coming into contact with the grout. Apparently there was a software problem with the phones as I was unable to contact my guests in their room using the intercom. The Front Desk gave me a 4-digit extension that was completely different from the 3-digit room number, and that too did not work. Eventually they agreed to swap us over to another room. The other room was a little better but had a different problem - the refrigerator made such a loud rattling noise, that we had to switch it off to get some sleep.

Posted by on Jan 8, 2016

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4 out of 5

met expectations

My key priority was proximity to my relative's house, and this hotel was easy to navigate to. It is right off of Santa Teresa. The desk staff was friendly and helped me to save a little money. They charge for maid service, but I don't like someone messing with my stuff so that was okay to me. I'm not picky--everything seemed clean, quiet and secure.

Posted by on Aug 21, 2008

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About the Extended Stay America Suites San Jose Edenvale North

Location 6199 San Ignacio Ave, San Jose, CA 95119

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites San Jose Edenvale North also features coffee/tea in a common area, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available. This San Jose hotel is smoke free.

  • 121 guestrooms or units
  • 3 levels
  • Built in 2000
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Blossom Hill Station (Caltrain) (4.9 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites San Jose Edenvale North offers 121 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Edenvale Hotel
  • Extended Stay America Edenvale Hotel San Jose North
  • Extended Stay America San Jose Edenvale North
  • Extended Stay America San Jose Edenvale North Hotel
  • Extended Stay America Edenvale North Hotel
  • Extended Stay America San Jose Edenvale North Hotel
  • Extended Stay America Edenvale North Hotel
  • Extended Stay America San Jose Edenvale North
  • Extended Stay America Edenvale North
  • Hotel Extended Stay America San Jose - Edenvale - North San Jose
  • San Jose Extended Stay America San Jose - Edenvale - North Hotel
  • Hotel Extended Stay America San Jose - Edenvale - North
  • Extended Stay America San Jose - Edenvale - North San Jose
  • Extended Stay America Edenvale
  • Extended Stay America San Jose Edenvale North
  • Extended Stay America Suites San Jose Edenvale North Hotel
  • Extended Stay America Suites San Jose Edenvale North San Jose

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.