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Best Western Plus Airport Plaza

2.5-star property
2118 The Alameda, San Jose, CA 1-855-201-7819

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3.9 out of 5
Good!
See all 18 Travelocity Reviews

"Good location, very nice room, friendly staff, good choices for breakfast. " More

By a verified traveler on Tue 10 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Santa Clara University in San Jose

Close to airport

Your stay at this Newhall hotel places you within 3 miles (5 km) of Santa Clara University and SAP Center at San Jose. Winchester Mystery House and San Jose Convention Center are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a spa tub. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 40 guestrooms also offer free WiFi and TVs with satellite channels. Other amenities include pillowtop beds, coffee/tea makers, and free newspapers.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$103* Per night/room Jun 20 - Jun 21

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Airport Plaza ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Airport Plaza

Everyone (8) Business (1) Family (1)
4 out of 5
Good location, very nice room, friendly staff, good choices for breakfast.

Posted by on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by GM

Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by GM

Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1 out of 5
Sketchy - was afraid to stay the night there . . . had to find a new hotel!!

Posted by on May 31, 2019

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3 out of 5
Its a small facility whose "front" entrance is in the back. (Mildly annoying to have to circle the block.

Posted by on May 6, 2019

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1 out of 5
Room on side facing the road. And they had been doing some sort of road work during the day and cars had to go over street covering which made a lot of noise. Thus was noisy noisy noisy. Also only two bath towels and tub barely drained. Not what I have previously experienced at other Best Westerns.

Posted by on Dec 1, 2018

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Comment from Hotel Management

Dec 7, 2018 by Amber Todd - GM

Good Day, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been dealing with the issue that the city has caused. We were not informed of the construction. We apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Amber Todd General Manager Best Western Plus Airport Plaza

5 out of 5

Great Breakfast!

Pros: I found myself in San Jose last minute and was leary of staying here not knowing the area. I found the location ideal for what I needed and was pleasantly surprised by the breakfast offered, Not only the normal fair of make-your-own waffles, cereal, etc., but fresh cut up fruit, eggs, bacon and breakfast potatoes! So good. The coffee was single serving and pretty decent.
Cons: There was a smell in the room I could not identify, almost like cig smoke, but the facility is non-smoking. When I returned for sleeping it was not an issue, so not sure what the smell was.

Posted by , from Minneapolis on Oct 21, 2016

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4 out of 5

Very nice stay

Hotel was a pleasant surprise. Small size with full size amenities. I enjoyed the breakfasts.

Posted by , from Connecticut on Apr 17, 2016

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5 out of 5

Above and Beyond

Pros: Location, décor, clean and helpful staff.
I felt optimistic because on Trip Advisor, many comments - regardless of the nature - solicited a response, telling me the management cared about the customers stay. The room was decorated beyond most quick airport stay hotels and very tastefully. When checking in, the desk had a handout laying out popular eating options to include a map on the reverse side showing locations. Little touches like the new germ free remotes that can be easily cleaned. Shower curtain on curved bar so it did not cling to body and had removable portion for easy cleaning and the room smelled clean - no overwhelming masking spray - just clean.

Posted by , from Colorado Springs on Sep 20, 2015

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5 out of 5

Great place to stay!

Great place to stay, clean, friendly staff, clean rooms!

Posted by on Sep 6, 2015

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5 out of 5

Close to the airport. Very clean!

The staff was very nice and it was very clean. It was close to the airport. I would definitely stay here again.

Posted by on Sep 3, 2015

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Comment from Hotel Management

Feb 21, 2016 by Tara R.

Good Day, Thank you for taking the time to write a review regarding your recent stay here with us. We are very delighted to hear that you have enjoyed your stay. We strive to be one of the cleanest hotels in the area, with the friendliest staff. We want to thank you for recognizing how friendly and hardworking our staff is, as well as how clean and close to local residents we are. We thank you for acknowledging the quality of our hotel. And we hope that your travels bring you back to us very soon. Best Regards, Tara Regalado Front Desk Supervisor/ Sales Champion

About the Best Western Plus Airport Plaza

Location 2118 The Alameda, San Jose, CA 95126

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Spa tub
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Airport Plaza offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Best Western Plus Airport Plaza also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This San Jose hotel is smoke free.

  • 40 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (7.8 km / 4.9 mi)
  • Train station: Santa Clara Station (1.7 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Airport Plaza offers 40 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Airport Plaza
  • Best Western Airport Plaza Hotel San Jose
  • Best Western Airport Plaza San Jose
  • Best Western Plaza Airport
  • Best Western Plus Airport Plaza Hotel San Jose
  • Best Western Plus Airport Plaza Hotel
  • Best Western Plus Airport Plaza San Jose
  • Best Western Plus Airport Plaza
  • Best Western - San Jose Airport Plaza Hotel San Jose
  • San Jose Best Western
  • Best Western - San Jose Airport Plaza Hotel
  • Best Plus Plaza San Jose
  • Best Western Plus Airport Plaza Hotel
  • Best Western Plus Airport Plaza San Jose
  • Best Western Plus Airport Plaza Hotel San Jose

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.