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Hotel Rocaval

4.0 star property
4-star hotel near San Cristóbal de las Casas Cathedral

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Photo gallery for Hotel Rocaval

A building entrance with the name 'ROCAVAL' above it.
A lobby with a stone archway, seating area with orange couches, a wooden table, and a potted plant.
A modern building with a stone facade and large windows, a covered outdoor area with steps, and a landscaped garden with rocks and grass.
A spacious restaurant with multiple dining tables and chairs, a stone archway, and a variety of plants and flowers.
A bedroom with a large bed, a wooden headboard, and a window with blinds.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Huitepec Ecological Reserve
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪144 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a painting on the wall, and a window with curtains.

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds

A room with two beds, wooden walls, and a large window.

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Design Bungalow, Multiple Beds

Design Bungalow, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Design Bungalow, Multiple Beds

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Room, 1 King Bed

A bed with a wooden headboard, a bedside table with a lamp, and a window with a view of greenery.

Junior Room, 1 King Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

In shopping district.Within a 5-minute walk of this San Cristóbal de las Casas hotel, you'll find Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Also, Huitepec Ecological Reserve is within half a mile (1 km) and Ciudad Cuauhtemoc is within 2 miles (3 km).

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.2 miles
  • Arco de El Carmen & Centro Cultural El Carmen - 3 min walk - 0.2 miles
  • Huitepec Ecological Reserve - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 5 min drive - 1.6 miles
  • Santo Domingo Handicraft Market - 8 min drive - 1.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 65 min drive

Restaurants

  • ‪Fragola - ‬4 min walk
  • ‪El huarachazo - ‬8 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬1 min walk
  • ‪El Costillar - ‬5 min walk
  • ‪Domino's Pizza - ‬2 min walk

About this property

Hotel Rocaval

4-star hotel near San Cristóbal de las Casas Cathedral
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 1270 square feet (118 square meters) and includes a conference center. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Hotel Rocaval. An airport shuttle (available on request) is available for a fee. Free self parking is available.

This 4-star San Cristóbal de las Casas hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1270 sq ft of conference space
  • 118 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Rocaval offers 95 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • Gym
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

How close is Hotel Rocaval to the airport?

Hotel Rocaval is 45.9 mi (65-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Rocaval?

As of Jul 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Rocaval on Aug 13, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Rocaval have an airport shuttle?

Hotel Rocaval offers an airport shuttle from 9:00 AM to 7:00 PM, on request, for a charge of MXN 1650. per vehicle, one-way.

Does Hotel Rocaval offer free breakfast?

Free breakfast isn’t provided at Hotel Rocaval, but cooked-to-order breakfast is offered for a fee of MXN 160 for adults and MXN 120 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Hotel Rocaval?

No, there is no casino at this hotel.

What time is check-in at Hotel Rocaval?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Rocaval?

This hotel offers free self parking.

Does Hotel Rocaval have a pool?

Hotel Rocaval does not have a pool.

Does Hotel Rocaval have a restaurant?

Hotel Rocaval is home to Coreano Contem. Teddy´s, which features Asian cuisine.

Does Hotel Rocaval have a spa?

There are no spa services available at this hotel.

How close is Hotel Rocaval to downtown San Cristóbal de las Casas?

Hotel Rocaval is 1.1 mi away from San Cristóbal de las Casas.

Hotel Rocaval Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 247 reviews
Rating 8 - Good. 57 out of 247 reviews
Rating 6 - Okay. 20 out of 247 reviews
Rating 4 - Poor. 6 out of 247 reviews
Rating 2 - Terrible. 14 out of 247 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Within walking distance of shops and restaurants.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024
Verified

8/10 Good

SERGIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very good facility but very outdated the hotel has a huge potential to be excellent no air conditioning no fan only heat with over 76 degrees!!!
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Salomon Anaya

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025
Verified

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Dr Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Abril Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Gabriela

.
Stayed 1 night in Aug 2025
Verified

8/10 Good

alberto antonio

.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Lorenzo C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, excelente atención,
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel viejo, con habitaciones limpias, aunque sin clima frío (solo ventilador), se sentían con humedad. La habitación estaba a un lado del comedor
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Las toallas muy viejas y las sábanas muy percibidas. Las almohadas huelen a sudor .
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel, muy cómodo, buen estacionamiento, instalaciones lindas (considero mejores las habitaciones estándar que las Jr), como puntos donde se puede mejorar están: la calidad del shampoo, jabón, toallas, y también la variedad en el restaurante.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness
Nos asignaron una habitación que no funcionaba la tarjeta y nos cambiaron a una segunda habitación en planta baja.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Mar 2026
Verified

8/10 Good

FSUCROM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien !!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Saul

Liked: Cleanliness
TODO MUY Bien
Stayed 1 night in Mar 2026
Verified

8/10 Good

Victor

Liked: Staff & service, amenities, property conditions & facilities
Una de las habitaciones no estaba limpia cuando llegamos.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities
No traje mascotas ni visite el gimnasio:(
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities
Excelente servicio. Habitaciones muy limpias. Personal amable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

MARBELLA

Liked: Cleanliness, staff & service, amenities
SIEMPRE TODO MUY BIEN
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ruth Aurelia

Liked: Cleanliness, amenities, property conditions & facilities
FUE EXCELENTE UNA HABITACION AMPLIA MUY LIMPIA CONFORTABLE Y TODO EL PERSONAL MUY AMABLE, LO MEJOR ES QUE EL ESTACIONAMIENTO ESTA FRENTE A LA HABITACION Y CUENTA CON UN MINI REFRIGERARDO, MUY BIEN TODO MUY RECOMENDABLE
Stayed 1 night in Jan 2026