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4.4 out of 5

"Keeping in mind that this is an economical hotel, it will exceed your expectations. The breakfast buffet was excellent; eggs, hash browns, sausages, e ... " More

By a verified traveler on Sun 31 Jul 2022

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Hotel Description

3-star hotel near Temple Square

Heart of Salt Lake City

Within a 15-minute walk of this Downtown Salt Lake City hotel, you'll find Vivint Smart Home Arena and Salt Palace. Temple Square and Eccles Theater are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the sauna and free perks like continental breakfast and free self parking.

Single Queen, Non Smoking, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$150* Per night/room Sep 8 - Sep 9

Standard Double Queen, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard King, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard King, Jetted Tub, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Queen, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crystal Inn Hotel & Suites Salt Lake City ratings based on 45 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Inn Hotel & Suites Salt Lake City

Everyone (26) Couples (4) Family (13)
5 out of 5
Keeping in mind that this is an economical hotel, it will exceed your expectations. The breakfast buffet was excellent; eggs, hash browns, sausages, etc. Our room was clean and comfy. Thanks to the great staff for a nice stay.

Posted by on Jul 31, 2022

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Comment from Hotel Management

Aug 1, 2022 by Scott Michelsen (Assistant General Manager)

Thank you for your review! I'm glad to hear you enjoyed our hot buffet breakfast and your room. We appreciate your patronage.

5 out of 5
Very easy to resolve issues with my reservation

Posted by , from South San Francisco on Jul 15, 2022

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Comment from Hotel Management

Jul 15, 2022 by Lana

Thank you for your feedback. We are glad the issues with your reservation were worked out. We hope to see you again soon.

4 out of 5
We just stayed one night.

Posted by , from ANTHEM on Jul 11, 2022

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Comment from Hotel Management

Jul 15, 2022 by Lana

Thank you for your feedback. We are happy you enjoyed your stay. We hope to see you again soon.

4 out of 5
We found a pizza in the fridge. I think housekeeping dont check it out.

Posted by , from South San Francisco on Jun 21, 2022

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Comment from Hotel Management

Jun 22, 2022 by Lana

Thank you for your feedback. We will review this with housekeeping to improve. We hope you will give us another chance.

4 out of 5
Always a good experience. I love the beds. Always clean. Great breakfast.

Posted by , from Idaho Falls on Apr 25, 2022

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Comment from Hotel Management

Apr 28, 2022 by Scott Michelsen (Assistant General Manager)

Thank you for your review! I'm glad to hear you enjoyed our buffet breakfast and our clean and comfortable rooms. We appreciate your patronage.

3 out of 5
There were several hairs in our bed. The sheets were very thin and there was what looked like mold on the wall in the bathroom. The staff was very friendly and the breakfast looked good. We didn’t have time to eat as we had to leave early.

Posted by on Apr 8, 2022

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Comment from Hotel Management

Apr 9, 2022 by Scott Michelsen (Assistant General Manager)

Thank you for your feedback. I'm sorry to hear that your bed was not fully cleaned. We pride ourselves on our clean and comfortable rooms so to hear this is very disappointing. We will review this with our staff so we can improve. Thank you for choosing Crystal Inn Hotel & Suites. We hope to see you again.

5 out of 5

Posted by on Apr 7, 2022

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5 out of 5

Posted by on Feb 21, 2022

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4 out of 5
I was there for 4 days… never saw any cleaning staff… I had trash cans full of trash. I’m ok with no service for towels… sheets etc… but stuff like trash…. Soap…or coffee items I think should be checked.

Posted by , from winter springs on Feb 21, 2022

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Comment from Hotel Management

Feb 21, 2022 by Scott Michelsen (Assistant General Manager)

Thank you for your review. Our housekeeping services are available by request. We instruct our front desk staff to let guests know this at check-in. We will review this with our staff to improve service. We do have signs informing guests that housekeeping is by request. Thank you for choosing Crystal Inn Hotel & Suites.

5 out of 5
Rooms are very updated, extremely clean, bed was very comfortable. Very enjoyable stay

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 8, 2021 by Lana

Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you again soon.

About the Crystal Inn Hotel & Suites Salt Lake City

Location 230 W 500 S, Salt Lake City, UT 84101

Property Features

Crystal Inn Hotel & Suites Salt Lake City offers its guests an indoor pool, a sauna, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2506 square feet (233 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crystal Inn Hotel & Suites Salt Lake City. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Salt Lake City hotel.

  • 175 guestrooms or units
  • 4 levels
  • 2506 sq ft of conference space
  • 233 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Salt Lake Central Station (1.5 km / 0.9 mi)
  • Metro station: Courthouse Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Inn Hotel & Suites Salt Lake City offers 175 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Inn Hotel Down Town
  • Crystal Inn Hotel Salt Lake City Down Town
  • Crystal Salt Lake City Down Town
  • Crystal Inn Hotel Salt Lake City Downtown
  • Crystal Inn Hotel & Suites Salt Lake City - Downtown Utah
  • Crystal Inn Hotel And Suites Salt Lake City - Downtown
  • Crystal Hotel Salt Lake City
  • Crystal Inn Hotel
  • Crystal Salt Lake City Downtown
  • Crystal Inn Hotel Suites Salt Lake City Down Town

You should know

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Crystal Inn Hotel & Suites Salt Lake City.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.