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4.5 out of 5

" Not a issue with the hotel, but the homeless people in the area are getting out of control. " More

By a verified traveler on Sat 08 May 2021

Hotel Description

3-star hotel near Salt Palace

Heart of Salt Lake City

Your stay at this Downtown Salt Lake City hotel places you within 2 miles (3 km) of Salt Palace and Vivint Smart Home Arena. Temple Square and Eccles Theater are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the sauna and free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 175 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free local calls.

Single Queen - ADA

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$151* Per night/room Jul 1 - Jul 2

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard King w/ Jetted tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Queen

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crystal Inn Hotel & Suites Salt Lake City - Downtown ratings based on 48 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Inn Hotel & Suites Salt Lake City - Downtown

Everyone (27) Couples (7) Family (13)
4 out of 5
Not a issue with the hotel, but the homeless people in the area are getting out of control.

Posted by on May 8, 2021

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Comment from Hotel Management

May 8, 2021 by Scott Michelsen (Guest Service Supervisor)

Thank you for your feedback! We appreciate your business and talk to our security about this issue. We hope to see you again soon.

5 out of 5
Front desk has a small grocery/convenience store in lobby

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 27, 2021 by Scott Michelsen (Guest Service Supervisor)

Thank you for your rating and feedback! We appreciate your patronage.

1 out of 5
I had an unexpected, unavoidable change of plans the day before I arrived. Due to Crystal Inn's non-cancel/non-change policy within 2 days, I had to pay for a stay I couldn't use.

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 22, 2021 by Alexander Lombardi (Assistant General Manager)

Thank you for your review. We have a very flexible cancellation policy when you book with the hotel directly. Because you booked with a 3rd party, any refund will need to be issued by the company you booked with. We would be happy to assist you with this issue. We appreciate your feedback and hope you will give us another chance.

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 17, 2021 by Alexander Lombardi (Assistant General Manager)

Thank you for choosing the Crystal Inn Hotel & Suites! We appreciate your feedback.

5 out of 5

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 12, 2021 by Scott Michelsen (Guest Service Supervisor)

Thank you for your rating! We appreciate your business.

3 out of 5

Posted by on Mar 24, 2021

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Comment from Hotel Management

Apr 3, 2021 by Alexander Lombardi (Assistant General Manager)

Thank you for choosing the Crystal Inn Hotel & Suites! We hope you will visit us again in the future.

4 out of 5

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 20, 2021 by Scott Michelsen (Guest Service Supervisor)

Thank you for your feedback! We appreciate your business.

4 out of 5

Posted by on Dec 30, 2020

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Comment from Hotel Management

Dec 31, 2020 by Alexander Lombardi (Assistant General Manager)

Thank you for choosing the Crystal Inn Hotel & Suites! We hope you will visit us again!

5 out of 5

Posted by on Dec 22, 2020

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Comment from Hotel Management

Dec 22, 2020 by Scott Michelsen (Guest Service Supervisor)

Thank you for your feedback! We hope to see you again soon.

5 out of 5

Posted by on Oct 16, 2020

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Comment from Hotel Management

Oct 16, 2020 by Alexander Lombardi (Assistant General Manager)

Thank you for your rating! We appreciate your business.

About the Crystal Inn Hotel & Suites Salt Lake City - Downtown

Location 230 W 500 S, Salt Lake City, UT 84101

Property Features

Crystal Inn Hotel & Suites Salt Lake City - Downtown offers its guests an indoor pool, a sauna, and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2506 square feet (233 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and ski storage are also featured at the business-friendly Crystal Inn Hotel & Suites Salt Lake City - Downtown. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Salt Lake City hotel.

  • 175 guestrooms or units
  • 4 levels
  • 2506 sq ft of conference space
  • 233 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Salt Lake City International Airport (SLC) (10.2 km / 6.4 mi)
  • Train station: Salt Lake Central Station (1.4 km / 0.9 mi)
  • Metro station: Courthouse Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Inn Hotel & Suites Salt Lake City - Downtown offers 175 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Sledding nearby
  • Rafting nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Inn Hotel Down Town
  • Crystal Inn Hotel Salt Lake City Down Town
  • Crystal Salt Lake City Down Town
  • Crystal Inn Hotel Salt Lake City Downtown
  • Crystal Inn Hotel & Suites Salt Lake City - Downtown Utah
  • Crystal Inn Hotel And Suites Salt Lake City - Downtown
  • Crystal Hotel Salt Lake City
  • Crystal Inn Hotel
  • Crystal Salt Lake City Downtown
  • Crystal Inn Hotel Suites Salt Lake City Down Town
  • Crystal & Suites Salt City
  • Crystal Inn Hotel Suites Salt Lake City Downtown
  • Crystal Inn Hotel & Suites Salt Lake City - Downtown Hotel

You should know

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Crystal Inn Hotel & Suites Salt Lake City - Downtown.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.