- Check-in time starts at 4:00 PM
- Check-in time ends at noon
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Grand Hôtel Thalasso et Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool/spa from 1:30 PM to 5 PM and must be accompanied by an adult.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Cashless transactions are available
- Staff temperature checks are not conducted regularly
- Temperature checks are not available to guests
- Masks are not compulsory at the property
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Pets cannot be left unattended
- Contactless food service / room service is not available
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation might be required for some facilities onsite
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Security system
- Staff does not wear personal protective equipment
- Mobile key entry is not available
- Debit cards not accepted
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Protective clothing is not available to guests
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Food service not has not been amended for enhanced safety
- Shield between guests and staff in main contact areas
- Staffed front desk
- Guests are not provided with hand sanitizer
- Social distancing measures are not in place
- Contactless check-in is available
- Carbon monoxide detector
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Parking height restrictions apply
- Individually-wrapped food options are not available
- No gap period between guest stays
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.50 per person, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately EUR 32 for adults and EUR 12 for children
- Airport shuttle fee: EUR 50 per vehicle (one way)
- Valet parking fee: EUR 29 per day
- Pet fee: EUR 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 51.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
url importing http://www.travelocity.com/Saint-Jean-de-Luz-Hotels-Grand-Hôtel-Thalasso-et-Spa.h694867-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Saint-Jean-de-Luz-Hotels-Grand-Hôtel-Thalasso-et-Spa.h694867-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspException: Problem accessing the absolute URL "http://www.travelocity.com/Saint-Jean-de-Luz-Hotels-Grand-Hôtel-Thalasso-et-Spa.h694867-p2.Hotel-Reviews?rm1=a2&". java.io.IOException: Server returned HTTP response code: 400 for URL: http://www.travelocity.com/Saint-Jean-de-Luz-Hotels-Grand-Hôtel-Thalasso-et-Spa.h694867-p2.Hotel-Reviews?rm1=a2&
