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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
4-star hotel near Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Garden
Lobby
Daily buffet breakfast (EUR 18 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    ‪2 min walk‬
  • Narbonnaise Gate
    ‪2 min walk‬
  • Château Comtal
    ‪3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(10 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the neighborhood

Carcassonne

Central Carcassonne getaway .With a stay at this City of Carcassonne hotel, you'll be steps from Aude Gate and School Museum. Narbonnaise Gate and Château Comtal are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Theatre Jean Deschamps - 3 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Le Senechal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Cafe Lucien - ‬2 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel near Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Spanish

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 469 reviews
$153 nightly
The price is $177
Sep 25 - Sep 26
Total with taxes and fees
SOWELL COLLECTION Hôtel du Roi & SPA

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 23-inch TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

How close is Hôtel Le Donjon - Coeur de la Cité Médiévale to the airport?

Hôtel Le Donjon - Coeur de la Cité Médiévale is 5.2 mi (17-min drive) away from the Carcassonne (CCF-Pays Cathare) airport, the closest popular airport to the property.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have an airport shuttle?

Airport shuttle services are not available at Hôtel Le Donjon - Coeur de la Cité Médiévale.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free breakfast?

Free breakfast isn’t provided at Hôtel Le Donjon - Coeur de la Cité Médiévale, but buffet breakfast is offered for a fee of EUR 18 for adults and EUR 9 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no casino at this hotel.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Free parking is not available at this hotel. Valet parking is available for EUR 24 per night.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a pool?

Hôtel Le Donjon - Coeur de la Cité Médiévale does not have a pool.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a restaurant?

Yes, there is a restaurant on site.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a spa?

There are no spa services available at this hotel.

How close is Hôtel Le Donjon - Coeur de la Cité Médiévale to downtown Carcassonne?

Hôtel Le Donjon - Coeur de la Cité Médiévale is 0.8 mi away from Carcassonne.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1004 reviews
Rating 8 - Good. 273 out of 1004 reviews
Rating 6 - Okay. 72 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

amparito

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

amparito

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Inside the cite

8/10 Good

Scott

Liked: Cleanliness
Good
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Stayed 3 nights in May 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel and being in the medieval city.
Stayed 1 night in May 2025

10/10 Excellent

Terence

Stayed 1 night in May 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character hotel, right in the middle of the citè. Ride from taxi area right o the hotel in one of their cars. Great stay!!
Stayed 2 nights in May 2025

6/10 Okay

leigh

Liked: Cleanliness
Disliked: Amenities
Hotel wonderfully situated. Room had enough space. Bathroom was large. We chose to add breakfast which had a lot of options: eggs, bacon, cold meats and cheeses, breads, pastries, cereal, yogurt, fruit and juices. The staff overall were very friendly and helpful, however I booked the deluxe room and when i got into the room it looked like the pictures of the cheaper classic room. My room description had a bathtub and we had no bathtub. The pictures of the deluxe room also had an outside sitting area and we only had a juliet balcony. I asked the front staff and they said it was about the size of the room not the amenities. I didnt see another room so i don't know if i was lied to but the pictures of my room look like the classic room.
Stayed 2 nights in May 2025

10/10 Excellent

MARIE-CLAUDE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmant

Bel hôtel au coeur des remparts
Stayed 1 night in May 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the perfect place to stay if you were visiting Carcassone!! it was located right within the walled city, and definitely had an old world feeling. It was clean and wonderful and the staff was great. The breakfast was delicious and the location was superb. The only thing that I didn’t think was that great was the air-conditioning in the room. It was a little too warm for me and felt stuffy. However, I did open the window, but there are no screens in the windows
Stayed 2 nights in May 2025

10/10 Excellent

Desimir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpfull stuff.
Stayed 1 night in May 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located in La Cite. Easy to walk everywhere!
Stayed 1 night in May 2025

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness
Our room was in the annexe across the street from the main hotel. This was not mentioned on Expedia and certainly detracted from our enjoyment not feeling the ambience of what is a good hotel. The room was clean but the description’Superior’ is deceptive for what I consider to be a very average room. The hotel was clean in a good position inside the walls and the breakfast was good. The Hôtel restaurant next door was also very good.
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, patient and extremely friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and atmospheric. Friendly staff. Our room was at the front and in the future would be good if room selection and prices showed room location to enable more informed choices.
Stayed 4 nights in May 2025

10/10 Excellent

Gerard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel dans le style de la cité
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the free shuttle car service to the hotel, to the warm and professional service from the staff - this hotel is top notch. My room, number 36, did smell very strongly of fresh paint and the radiator in the bathroom had an extremely rusty pipe. The bed was very comfortable, no other windows looked in on my room, which I really liked. Breakfast was great, good choices. The hotel kindly stored my case whilst I explored the city more after checking out, I really appreciated this. I would definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ma Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL HOTEL ESTA LOCALIZADO DENTO DE LA CIUDAD ANTIGUA, TIENE UNA UBICACION PRIVILEGIADA. AL LLEGAR HAY QUE LOCALIZAR EL ESTACIONAMIENTO DEL ELLOS Y VAN POR TI AHI, ESO FACILITA MUCHO PORQUE SOLO ELLOS TIENEN ACCESO HASTA EL HOTEL
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in the medieval city centre

Hotel was great; had lots of character, location was great, excellent breakfast, a comfortable room, and great service overall Our room was a little toasty at night and we would have loved a more effective air con unit. That was our only con.
Stayed 2 nights in May 2025

8/10 Good

Albert

Stayed 2 nights in May 2025

10/10 Excellent

Guillaume

Stayed 1 night in Apr 2025

6/10 Okay

Nicole

Nice hotel in centre of city

Staff were lovely and the hotel is nice & central. However room a bit old - we had a ‘deluxe’ room which looked nothing like the pictures; they likely have a range in this category and the one we had was very basic. Lack of amenities such as conditioner and the shampoo had run out & wasnt refilled. Didn’t feel like a 4 star. Lobby area and entrance however were lovely.
Stayed 2 nights in Apr 2025