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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property
Enjoy free breakfast at this Watertown hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Exterior
Exterior
Standard Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds
Indoor pool
Free daily continental breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1290 Arsenal St, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪18 min walk‬
  • Place, Jefferson Community College
    ‪1 min drive‬
  • Place, Kostyk Field
    ‪2 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(75 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(12 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Watertown

In Watertown .You'll find Salmon Run Mall and Regal Salmon Run within 2 miles (3 km) of this hotel. Kostyk Field and Jefferson Community College are also within 2 miles (3 km).

What's nearby

  • Salmon Run Mall - 18 min walk - 1.0 mile
  • Jefferson Community College - 1 min drive - 1.6 miles
  • Regal Salmon Run - 1 min drive - 0.5 miles
  • Kostyk Field - 2 min drive - 2.1 miles
  • Fort Drum - 11 min drive - 13.2 miles

Getting around

  • Watertown, NY (ART-Watertown Intl.) - 10 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Salmon Run Mall Food Court - ‬4 min drive
  • ‪Dunkin' - ‬6 min walk

About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Enjoy free breakfast at this Watertown hotel
There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. Free self parking is available.

This Watertown hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Dining venue
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Frequently asked questions

How close is Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG to the airport?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG is 5.5 mi (10-min drive) away from the Watertown, NY (ART-Watertown Intl.) airport, the closest popular airport to the property.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offer free breakfast?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers free continental breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

Check-in start time: 4:00 PM; Check-in end time: noon.

Is there free parking at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG have a pool?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG features an indoor pool.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG to downtown Watertown?

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG is 1.8 mi away from Watertown.

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews
Rating 8 - Good. 218 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely and my grandaughter had the pool to herself. All staff very pleasant and helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, staff was great and very good breakfast (a lot of choices)
Stayed 2 nights in Oct 2025

10/10 Excellent

Beth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Do not hesitate staying here. The room was spotless, very comfortable bed, friendly staff and an amazing hot breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Alexandra

Stayed 1 night in Nov 2025

10/10 Excellent

George

Stayed 1 night in Nov 2025

10/10 Excellent

Dreama

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and ladies at desk was awesome
Stayed 5 nights in Oct 2025

10/10 Excellent

Danielle

Stayed 1 night in Oct 2025

4/10 Poor

edward

Business traveler
The staff was very good but had an issue with fleas in my bed which caused bites all over my legs ankles and neck. When I address this issue they moved me to another room.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jack

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean room, good breakfast and kind staff
Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the holiday inn...thanks for makeing it feel like home
Stayed 1 night in Nov 2025

8/10 Good

Bruce

Stayed 1 night in Oct 2025

10/10 Excellent

Emila

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and had everything we needed. The staff went above and beyond getting milk for our tea when it wasn't readily available or during nirmal hours. They were courteous and friendly. The hotel couldnt be in a better location for shopping and restaurants in walking distance. Would recommend hughly fir a couple, friends shopping weekend or fanilies with children. Beautiful clean pool and wonderful hot breakfast included!
Stayed 1 night in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
This is my go to hotel in Watertown. My 3rd or 4th time staying here. Nice location, attentive and courteous staff, breakfast, 24/7 coffee, and very clean facility.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Janet, Calciu

Liked: Cleanliness, staff & service, property conditions & facilities
pool was wonderful breakfast not so. no Bacon
Stayed 1 night in Oct 2025

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, the gentleman at the front desk was welcoming and courteous. The front lobby was warm and inviting which was especially nice since the weather had turned colder during our drive.
Stayed 1 night in Oct 2025

10/10 Excellent

Cody

Stayed 1 night in Oct 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

sven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Mohamed

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Yes
Stayed 1 night in Oct 2025

8/10 Good

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watertown, NY 10/17/25 to 10/24/25 Great breakfast daily. Employee was continously cleaning seating and replenishing food in dining area. Clean property throughout. Clean updated rooms. Fitness room and pool area very clean. Landscaping was nice. Outside trash cans emptied daily. Nice flood lights on building at night. * The only ill experience was the night desk lady seemed annoyed when we requested towels and toilet paper be delivered to the bedroom. * The same female employee was not inviting when we entered the lobby on two different evenings. No greeting, no energy. * Gentleman who was also working late shifts on other days was pleasant and professional. Great example of service.
Stayed 6 nights in Oct 2025

10/10 Excellent

Colleen

Stayed 1 night in Oct 2025

10/10 Excellent

Jayna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check in staff and kitchen hostess. Difficulty in adjusting heat. After telling staff they said an app needs to be used to bypass a pre-programmed setting. I guess we should’ve called the front desk that evening when we were struggling instead of letting them know at checkout.
Stayed 1 night in Oct 2025