Hotels on the River in Richmond City Center

"Was delayed and showed up later than expected only to find that they'd cancelled my booking. I stay at hotels a lot for work and had run into the issue before had never, ever had a hotel not honor the original booking and just reprocess the room. But even though Brie, the woman checking me in, *confirmed* they'd received the booking and my pre-payment, seemed almost gleeful in saying that they would not honor it because I'd booked through a third-party website. I had to call expedia and spend more than an hour on the phone with someone (who couldn't even correctly identify my timezone IIRC) only to be forced to pay almost twice what I'd paid originally to get the room I'd already paid for. About halfway through this, another guy (Malcolm or Ron, I think) showed up, and I got the distinct feeling there wouldn't have been an issue if he'd been there from the jump, but at that point I'd already paid again through expedia. To add insult to injury, the room was a lipstick-on-a-pig situation, a clearly decades-old hotel that they threw new paint and tile on, but the fundamentals were poor and outdated (e.g. HVAC marginal, poor noise insulation, bedding uncomfortable, curtains broken). The experience was so bad, I haven't booked with either since. Avoid the Delta and choose any of the many others nearby that provide exceptional service while getting the details right, like the Commonwealth (great location, higher end) or Holiday Inn Express (budget, very comfortable & business-like)"