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Hotel Description

3.5-star ski hotel near Plaza de Armas, connected to a shopping center

Near the slopes

Within a 15-minute walk of this Downtown Queretaro hotel, you'll find Plaza de Armas and Theater of the Republic. Also, Neptune Fountain is within half a mile (1 km) and Santa Rosa de Viterbo Temple is within 2 miles (3 km).

Renovated in 2017

An area shuttle and a shopping center shuttle are available at this hotel, along with a full-service spa. Families will appreciate the onsite laundry facilities and supervised childcare. WiFi in public areas is free.

Free WiFi, comfy beds

The 17 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include private yards, DVD players, and flat-screen TVs with cable channels.

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$45* Per night/room Dec 9 - Dec 10

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

All-inclusive Details

  • Laundry/dry cleaning services not included
  • Childcare not included
  • Taxes included
  • Airport transfers not included
  • Gratuities not included
  • Minibar not included

Property Features

There's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. Moss Hotel & Spa offers its guests a full-service spa. An area shuttle within 33.00 kilometers and an airport shuttle (available 24 hours) are available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Moss Hotel & Spa. The hotel can provide concierge services and limo/town car service. A complete renovation of Moss Hotel & Spa was completed in 2017. This 3.5-star Queretaro hotel is smoke free.

  • 1 building
  • 17 guestrooms or units
  • 2 levels
  • Built in 2017
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers for purchase
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Separate living room1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Queretaro, Queretaro (QRO-Queretaro Intl.) (33.3 km / 20.7 mi)
  • Property shuttles: Airport shuttle, area shuttle within 33.00 kilometers, and shopping center shuttle available for a surcharge
  • Parking:

Room Amenities

Moss Hotel & Spa offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Communal kitchen
  • Select Comfort beds
  • In-room dining (limited hours)
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • DVD player
  • Oven
  • Stove
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11 AM.

Late night fare is available from room service (during limited hours).

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Hot springs nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

MOSS has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property at least 24 hours in advance using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets: MXN 250 per pet, per night
  • Weight limit: 22 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • No elevators
  • Cash or credit card deposit required
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 170 for adults and MXN 170 for children (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Pet fee: MXN 250 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Moss Hotel Queretaro
  • Mansion Burro Azul Hotel
  • Mansion Burro Azul Hotel Queretaro
  • Moss Hotel & Spa Hotel
  • Moss Hotel & Spa Queretaro
  • Moss Hotel & Spa Hotel Queretaro

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Moss Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Moss Hotel & Spa.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.