See all properties

Sofitel Queenstown Hotel & Spa

5.0 star property
5-star luxury hotel in Queenstown City Centre

Choose dates to view prices

Photo gallery for Sofitel Queenstown Hotel & Spa

Front of property
Penthouse, 1 King Bed, Patio, Lake View | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Exterior
Luxury Room, 1 King Bed, Balcony, Mountain View | Mountain view
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
8 Duke Street, Queenstown, 9300
  • Place, Kiwi Park
    ‪3 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Skyline Queenstown
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Balcony

Superior Double Room, 2 Double Beds, Balcony | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 2 Double Beds, Balcony

8.8 out of 10
Excellent
(6 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(21 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Balcony, Mountain View

Luxury Room, 1 King Bed, Balcony, Mountain View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse, 1 King Bed, Patio, Lake View

Penthouse, 1 King Bed, Patio, Lake View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Penthouse, 1 King Bed, Patio, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Patio, Lake View (Opera)

Suite, 1 King Bed, Patio, Lake View (Opera) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Patio, Lake View (Opera)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Prestige)

  • Mountain view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Queenstown

City center retreat .With a stay at this Queenstown City Centre hotel, you'll be steps from Toi o Tahuna and Skycity Queenstown Casino. Fear Factory Queenstown and Creative Queenstown Arts & Crafts Market are also within half a mile (1 km).

What's nearby

  • Kiwi Park - 3 min walk - 0.2 miles
  • Queenstown Beach - 3 min walk - 0.2 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 3 min walk - 0.2 miles
  • Skyline Queenstown - 5 min walk - 0.3 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 14 min drive

Restaurants

  • ‪Fergburger - ‬2 min walk
  • ‪Patagonia Chocolates - ‬2 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Beechtree - ‬3 min walk
  • ‪Marmolada Cafe - ‬3 min walk

About this property

Sofitel Queenstown Hotel & Spa

5-star luxury hotel in Queenstown City Centre
Sofitel Queenstown Hotel & Spa offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the luxury Sofitel Queenstown Hotel & Spa. Parking is available for a fee.

This 5-star Queenstown hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2005
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Bar (on property)
Crowne Plaza Hotel Queenstown by IHG
Queenstown City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,003 reviews
$141 nightly
The price is $162
Jun 15 - Jun 16
Total with taxes and fees
Crowne Plaza Hotel Queenstown by IHG

Property amenities

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (NZD 50 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: NZD 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Piano
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels
  • DVD player
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 95.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 45 per person
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sofitel Queenstown

Queenstown Sofitel

Queenstown Sofitel Hotel

Sofitel Hotel Queenstown

Sofitel Queenstown

Sofitel Queenstown Hotel

Sofitel Queenstown Hotel And Spa

Sofitel Queenstown Hotel Queenstown

Sofitel Queenstown Hotel And Spa

Queenstown Sofitel

Sofitel Queenstown Hotel Spa

Sofitel Queenstown & Spa

Sofitel Queenstown Hotel & Spa Hotel

Sofitel Queenstown Hotel & Spa Queenstown

Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

How close is Sofitel Queenstown Hotel & Spa to the airport?

Sofitel Queenstown Hotel & Spa is 4.9 mi (14-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Sofitel Queenstown Hotel & Spa?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Sofitel Queenstown Hotel & Spa on Jun 3, 2026 start from $231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sofitel Queenstown Hotel & Spa have an airport shuttle?

Airport shuttle services are not available at Sofitel Queenstown Hotel & Spa.

How close is Sofitel Queenstown Hotel & Spa to the beach?

This hotel is a short 4-minute walk from Queenstown Beach and 4.4 mi (14-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Sofitel Queenstown Hotel & Spa offer free breakfast?

Free breakfast isn’t provided at Sofitel Queenstown Hotel & Spa, but cooked-to-order breakfast is offered for a fee of NZD 45 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Sofitel Queenstown Hotel & Spa?

No, there is no casino at this hotel, but Skycity Queenstown Casino (3-min walk) and SKYCITY Wharf Casino (4-min walk) are nearby.

What time is check-in at Sofitel Queenstown Hotel & Spa?

Check-in begins at 2 PM.

Is there free parking at Sofitel Queenstown Hotel & Spa?

Free parking is not available at this hotel. Valet parking is available for NZD 50 per day.

Does Sofitel Queenstown Hotel & Spa have a pool?

Sofitel Queenstown Hotel & Spa does not have a pool.

Does Sofitel Queenstown Hotel & Spa have a restaurant?

Sofitel Queenstown Hotel & Spa is home to Left Bank Cafe/Bistro, which features international cuisine.

Does Sofitel Queenstown Hotel & Spa have a spa?

This hotel has a spa, which features body wraps, sports massages, and body treatments.

How close is Sofitel Queenstown Hotel & Spa to downtown Queenstown?

Sofitel Queenstown Hotel & Spa is 0.1 mi away from Queenstown.

Sofitel Queenstown Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 574 out of 737 reviews
Rating 8 - Good. 116 out of 737 reviews
Rating 6 - Okay. 28 out of 737 reviews
Rating 4 - Poor. 7 out of 737 reviews
Rating 2 - Terrible. 12 out of 737 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James, Burr Ridge

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great amenities!
Stayed 1 night in Feb 2026

10/10 Excellent

Alex, Medina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless and comfortable suite with a great view into downtown Queenstown and the Skyline Gondola. Courteous staff and nice amenities. We truly enjoyed our 3 nights at Sofitel and would recommend it and look forward to visiting it in future trips.
View from balcony
Stayed 3 nights in Feb 2026

10/10 Excellent

Anthony, Cape Schanck

Stayed 3 nights in Feb 2026

6/10 Okay

Jorge

Traveled with group
Liked: Cleanliness, property conditions & facilities
It is not a 5 star max 4
Stayed 2 nights in Jan 2026

8/10 Good

Catherine, Bellaire

Stayed 1 night in Jan 2026

6/10 Okay

Ellen

Stayed 1 night in Jan 2026

10/10 Excellent

Nesaretnam

Stayed 3 nights in Jan 2026

10/10 Excellent

Zoila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel. Service, breakfast buffet, room, location - all awesome.
Stayed 2 nights in Dec 2025

10/10 Excellent

cynthia

Stayed 3 nights in Dec 2025

8/10 Good

Bruce

Stayed 3 nights in Oct 2025

6/10 Okay

Rosalyn

Traveled with partner
Highlights: great staff, convenient location, heated bathroom floors & towel rack were a nice touch, minibar was included in our room, the food that you ordered for breakfast was great, reasonable view of the mountains from the room, having a water bottle filler in the lobby Downside: room was extremely dusty, exhaust in the bathrooms didn’t work too well, small balcony with no patio furniture to enjoy the outdoors, few days in someone threw up in one of the main lifts and the smell lingered for days after, hotel seems a little outdated or missing the same luxury of other Sofitels (not including the staff, they were all great)
View from the room
Stayed 5 nights in Nov 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolute bliss! We loved our room, especially the heated bathroom floor! The location was perfect to walk to everything in town! The staff was helpful and made it easy to check in and out! We loved this hotel!
Stayed 2 nights in Sep 2025

10/10 Excellent

Petar

Stayed 2 nights in Oct 2025

10/10 Excellent

Tifini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Spacious room. Very clean. Wonderful location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent thanks
Stayed 1 night in Oct 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great rooms, a but too much noise
Stayed 3 nights in Oct 2025

8/10 Good

Yan Yun

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this place!

Perfect location within walking distance to everything! Nice decor, impeccable service, comfortable rooms and the heated bathroom floor was an added bonus. We enjoyed our time at the Sofitel Queenstown!
Stayed 5 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, covers all basis!

Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t get the room above the restaurant!! Super noisy and they wake you up in the morning dragging furniture
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Location, location, location

Phenomenal location! The staff are lovely and helpful. We’ve stayed here several times over the years. The overall quality of the hotel has gone down. You can see the wear and tear. The beds need to be replaced. They dipped in the centre. It has become more of a family place. Expect a lot of kids.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So pleased I chose Sofitel Queenstown

My wife and I loved our stay at Sofitel Queenstown. The staff were amazing, very welcoming and efficient. Our room was spacious, very Comfortable and well appointed. It is located perfectly, just a two minute stroll to the absolute centre of Queenstown. I would absolutely recommend Sofitel Queenstown and will definitely stay there again on my visit.
Stayed 6 nights in Jul 2025