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Mercure Queenstown Resort

Property class: 4
Family-friendly ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

A dining table with a view of snow-capped mountains and a lake.
A reception desk with a digital screen, wooden paneling, and a stone wall.
A gym with exercise equipment, a treadmill, and large windows with a mountain view.
A hotel room with a large window, a bed, a chair, a TV, and a lamp.
A hotel with a large building, a parking lot, and a view of snow-capped mountains and a lake.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Gym

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Place, Steamer Wharf
    ‪5 min drive‬
  • Place, Queenstown Mall
    ‪5 min drive‬
  • Place, TSS Earnslaw Steamship
    ‪7 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 256 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Queen Beds, Lake View

A hotel room with a large window, a bed, a chair, a TV, and a lamp.

Superior Room, 2 Queen Beds, Lake View

8.8 out of 10
Excellent
(22 reviews)
  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Lake View

A hotel room with two beds, a desk, a chair, a view of mountains, and a painting on the wall.

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Lake View

A lake with mountains in the background and dense greenery in the foreground.

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

A hotel room with a large bed, two armchairs, a small table with a lamp, and a view of a lake and mountains through a large window.

Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 2 Double Beds, Garden View

A hotel room with two beds, a chair, a lamp, and a window with curtains.

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 267 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a large window, a bed, a bedside table, a lamp, and a view of a body of water and mountains.

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 299 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Queenstown

Mountain retreat .Your stay at this Fernhill hotel places you within 2 miles (3 km) of Lake Wakatipu and Kiwi Park. Skyline Queenstown and Queenstown Gardens are also within 3 miles (5 km).

What's nearby

  • Steamer Wharf - 5 min drive - 1.4 miles
  • Queenstown Mall - 5 min drive - 1.6 miles
  • Skycity Queenstown Casino - 5 min drive - 1.6 miles
  • TSS Earnslaw Steamship - 7 min drive - 2.3 miles
  • Queenstown Beach - 7 min drive - 2.3 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Heritage Queenstown - ‬6 min walk
  • ‪Finz - ‬3 min drive
  • ‪Pub On Wharf - ‬4 min drive
  • ‪Atlas Beer Cafe - ‬3 min drive
  • ‪Pog Mahones - ‬4 min drive

About this property

Mercure Queenstown Resort

Family-friendly ski hotel with 2 restaurants
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This ski hotel also offers ski storage, a children's pool, and a sauna. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 50-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Oct 10 - Oct 11
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

How close is Mercure Queenstown Resort to the airport?

Mercure Queenstown Resort is 6.2 mi (17-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Queenstown Resort?

As of Sep 10, 2026, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on Sep 20, 2026 start from $158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Queenstown Resort have an airport shuttle?

Airport shuttle services are not available at Mercure Queenstown Resort.

How close is Mercure Queenstown Resort to the beach?

This hotel is 1.3 mi (8-min drive) from Queenstown Beach and 5.7 mi (18-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Mercure Queenstown Resort offer free breakfast?

Free breakfast isn’t provided at Mercure Queenstown Resort, but buffet breakfast is offered for a fee of NZD 32 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Mercure Queenstown Resort?

No, there is no casino at this hotel, but SKYCITY Wharf Casino (3-min drive) and Skycity Queenstown Casino (4-min drive) are nearby.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mercure Queenstown Resort?

Free parking is not available at this hotel. Self parking is available for NZD 15.00 per night.

Does Mercure Queenstown Resort have a pool?

Mercure Queenstown Resort features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Mercure Queenstown Resort have a restaurant?

Mercure Queenstown Resort is home to South Eatery Restaurant, which features ocean views.

Does Mercure Queenstown Resort have a spa?

There are no spa services available at this hotel.

How close is Mercure Queenstown Resort to downtown Queenstown?

Mercure Queenstown Resort is 1.1 mi away from Queenstown.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1003 reviews
Rating 8 - Good. 335 out of 1003 reviews
Rating 6 - Okay. 118 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lanchun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and free hot breakfast. Great location.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Sukhdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Robert

Shops where near by Staff are welcoming and friendly We had a lovely 1 night stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful view in a lovely hotel
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The restaurants were well managed and set-up. The food was excellent.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast lovely views
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, kid friendly
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lake view. Loved our stay here!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Annamaria

Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Basil

Liked: Cleanliness, amenities, property conditions & facilities
Room was very neat and tidy and also staff.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!
Stayed 5 nights in Oct 2022
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view. Breakfast was good. Great staff. Would stay again
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with family and lot’s of thing to do around.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Carol

Liked: Cleanliness, amenities
Friendly staff, check in was efficient.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff. Loved our family stay at this resort.
Stayed 7 nights in Sep 2023
Verified review

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a couple of relaxing days.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
It has beautiful room view
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Beautiful location- just like the pictures. Very welcoming hotel. Taxi/uber necessary to go to city center
Stayed 3 nights in Dec 2025

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