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Heartland Hotel Queenstown

3.0 star property
3-star hotel in Queenstown City Centre

Choose dates to view prices

Photo gallery for Heartland Hotel Queenstown

Exterior
Interior
Family Room | Lake view
Lobby
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room | Iron/ironing board, free WiFi, bed sheets

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.0 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(24 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Quad Room

Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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Exterior

Holiday Inn Express & Suites Queenstown by IHG

Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,006 reviews
$161 nightly
The price is $185
Dec 13 - Dec 14
Total with taxes and fees
Holiday Inn Express & Suites Queenstown by IHG

About the neighborhood

Queenstown

Heart of Queenstown.A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. Queenstown Gardens and Queenstown Mall are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • TSS Earnslaw Steamship - 8 min walk - 0.5 miles
  • Skyline Queenstown - 13 min walk - 0.7 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Speight's Ale House - ‬3 min walk
  • ‪Botswana Butchery - ‬6 min walk

About this property

Heartland Hotel Queenstown

3-star hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a vending machine, and ski storage are also featured at Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Front of property - evening/night
Ramada by Wyndham Queenstown Central
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, 1,018 reviews
$161 nightly
The price is $185
Dec 9 - Dec 10
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
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Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
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Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

How close is Heartland Hotel Queenstown to the airport?

Heartland Hotel Queenstown is 4.4 mi (8-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Nov 30, 2025 start from $154.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heartland Hotel Queenstown have an airport shuttle?

Airport shuttle services are not available at Heartland Hotel Queenstown.

How close is Heartland Hotel Queenstown to the beach?

This hotel is a short 5-minute walk from Queenstown Beach and 3.9 mi (7-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Heartland Hotel Queenstown offer free breakfast?

Free breakfast isn’t offered at Heartland Hotel Queenstown, but buffet breakfast is offered for a fee of between NZD 26 and 33 for adults, NZD 13 and 17 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Heartland Hotel Queenstown?

No, there is no casino at this hotel, but Skycity Queenstown Casino (6-min walk) and SKYCITY Wharf Casino (9-min walk) are nearby.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Heartland Hotel Queenstown?

This hotel offers free self parking.

Does Heartland Hotel Queenstown have a pool?

Heartland Hotel Queenstown does not have a pool.

Does Heartland Hotel Queenstown have a restaurant?

Yes, there is a restaurant on site.

Does Heartland Hotel Queenstown have a spa?

There are no spa services available at this hotel.

How close is Heartland Hotel Queenstown to downtown Queenstown?

Heartland Hotel Queenstown is 0.3 mi away from Queenstown.

Reviews

Heartland Hotel Queenstown Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 361 out of 1001 reviews
Rating 8 - Good. 403 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

Reviews

10/10 Excellent

Daria

Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the water and surrounding mountains. Also within walking distance to the centre of Queenstown. Bathroom is a little dated but clean and more than comfortable. If I had one complaint it would be that the rooms aren’t that well insulated in terms of sound if there were noisy neighbours, but this didn’t seem to be an issue.
Stayed 2 nights in Aug 2025

8/10 Good

Adrianne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Rowan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 1 night in Aug 2025

6/10 Okay

Dioneil Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Aidan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good. No real soundproofing between units.
Stayed 2 nights in Aug 2025

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, staff & service
Convenient and close to city. Property was run down and parking limted.
Stayed 2 nights in Jul 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Cem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location
Stayed 2 nights in Jul 2025

4/10 Poor

Stuart

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Right by road which was noisy. As it was winter single panel heater not sufficient
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, comfortable stay

Excellent location, a few minutes walk down the hill to town centre. Friendly staff. Spacious, basic room, clean and comfortable. Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.
Stayed 1 night in Jul 2025

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025

8/10 Good

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio was an older one so bathroom basic which was fine. Fridge and kettle but no washing up facilities so had to use the bathroom to wash the cups. Very warm with a view of the lake and town from the balcony. The bed very comfy and warm. The staff were great and was alowed to check in early.
View from the room.
Stayed 1 night in Jul 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time- cozy room, spacious. Staff was very nice and helpful.
Stayed 2 nights in Jun 2025

8/10 Good

Dustin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close

Nice spot close to city center. Parking can be hard to find during vacation or late night check in.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sidney

Liked: Cleanliness, amenities, property conditions & facilities
Great service from all staff and beautiful views! Close to town centre and for a good price point. It has all the basic necessities that you need, has a cozy cabin feel :)
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a superior king room with a view. The service was fantastic, lovely staff. The room was a little outdated but it had everything we needed. We ordered room service and the food was fantastic. Happy with our stay and would come back again.
Stayed 2 nights in Jun 2025

4/10 Poor

Chang Oh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Abhinav

Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Stayed 2 nights in Jun 2025

4/10 Poor

Mitchell

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025