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Heartland Hotel Queenstown

3.0 star property
3-star hotel in Queenstown City Centre

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Photo gallery for Heartland Hotel Queenstown

View from property
Family Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi
Lobby
Lobby lounge
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Skyline Queenstown
    ‪11 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Free toiletries, hair dryer, towels, soap

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Standard Super King/Split | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split Room

  • Sleeps 2

View all photos for Chalet King View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet King View

  • Sleeps 2

View all photos for Family Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King Room With View

  • Sleeps 2

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Split King Chalet View

Superior Split King Chalet View | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King View Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Chalet Quad Room

Chalet Quad Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Quad Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room

Family Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Superior Split King View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King View

  • Sleeps 2

View all photos for Superior Split King Chalet View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King Chalet View

  • Sleeps 2

View all photos for Standard Split King Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Split King Chalet

  • Sleeps 2

View all photos for Superior Family Chalet View Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Family Chalet View Room

  • Sleeps 4

Standard Triple Room

  • Sleeps 3

View all photos for Chalet King

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet King

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

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About the neighborhood

Queenstown

Heart of Queenstown.A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Gardens. Queenstown Mall and Church of St Peters are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • Kiwi Park - 10 min walk - 0.6 miles
  • Skyline Queenstown - 11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Odd Saint - ‬6 min walk
  • ‪Cookie Time - ‬4 min walk

About this property

Heartland Hotel Queenstown

3-star hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a vending machine, and ski storage are also featured at Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

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May 15 - May 16
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from April 7 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

How close is Heartland Hotel Queenstown to the airport?

Heartland Hotel Queenstown is 4.4 mi (12-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on May 11, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heartland Hotel Queenstown have an airport shuttle?

Airport shuttle services are not available at Heartland Hotel Queenstown.

How close is Heartland Hotel Queenstown to the beach?

This hotel is a short 5-minute walk from Queenstown Beach and 4 mi (11-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Heartland Hotel Queenstown offer free breakfast?

Free breakfast isn’t offered at Heartland Hotel Queenstown, but buffet breakfast is offered for a fee of between NZD 26 and 33 for adults, NZD 13 and 17 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Heartland Hotel Queenstown?

No, there is no casino at this hotel, but Skycity Queenstown Casino (6-min walk) and SKYCITY Wharf Casino (9-min walk) are nearby.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Heartland Hotel Queenstown?

This hotel offers free self parking.

Does Heartland Hotel Queenstown have a pool?

Heartland Hotel Queenstown does not have a pool.

Does Heartland Hotel Queenstown have a restaurant?

Yes, there is a restaurant on site.

Does Heartland Hotel Queenstown have a spa?

There are no spa services available at this hotel.

How close is Heartland Hotel Queenstown to downtown Queenstown?

Heartland Hotel Queenstown is 0.3 mi away from Queenstown.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 363 out of 1003 reviews
Rating 8 - Good. 400 out of 1003 reviews
Rating 6 - Okay. 164 out of 1003 reviews
Rating 4 - Poor. 52 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

rahul S

Traveled with family
Liked: Staff & service, amenities
Room was ok, but the bathrooms were quite small and could be better kept
Stayed 1 night in Dec 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Elena

Stayed 1 night in Dec 2025

10/10 Excellent

Connor

Stayed 1 night in Dec 2025

8/10 Good

Aarne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Stayed 1 night in Dec 2025

8/10 Good

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025

10/10 Excellent

Robyn, Dulwich Hill

Stayed 1 night in Dec 2025

8/10 Good

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025

10/10 Excellent

Jordan

Stayed 1 night in Oct 2025

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Day 1: -The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room -My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night -The bathroom window was stuck and couldn't close I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night) Day 2: -I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes. -After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night. Day 3 -Unhappy with the service, I checked out and was refunded for one night. I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in
Stayed 3 nights in Oct 2025

4/10 Poor

Naomi

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place needs a revamp Over priced . Good location
Stayed 3 nights in Sep 2025

10/10 Excellent

Austin

Stayed 1 night in Sep 2025

6/10 Okay

Ben

Traveled with family
Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 5 nights in Sep 2025

6/10 Okay

Dusan

Liked: Cleanliness
Disliked: Staff & service
Not keen on a vehicle being parked in front of my entrance door and being constantly being woken up day and night …
Stayed 4 nights in Sep 2025

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chevonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in Jun 2025

8/10 Good

Moe

Liked: Staff & service, property conditions & facilities
About 2Km walking distant from downtown with beautiful view to the lake and part of town. Uber and taxi fare are so high and foods as well not cheap though.
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Max Arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025

10/10 Excellent

Daria

Stayed 2 nights in Aug 2025