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Surfside Beachfront Suites by Playa Caracol Resorts

3.5 star property
Enjoy 2 outdoor pools at this 3.5-star Punta Chame apartments

Choose dates to view prices

Photo gallery for Surfside Beachfront Suites by Playa Caracol Resorts

Luxury Apartment | View from room
A bedroom with a large bed, a view of the beach, and wall decor.
A spacious outdoor dining area with white chairs and tables, large windows offering a view of the sea, and a ceiling fan.
A beach with palm trees and a thatched-roof hut.
Luxury Apartment | Living area | Flat-screen TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carr Bejuco-Punta Chame, Punta Chame, Panamá Oeste
  • Place, Coronado Mall
    ‪48 min drive‬
  • Place, Coronado Beach
    ‪55 min drive‬
  • Place, Playa Malibú
    ‪56 min drive‬
  • Airport, Balboa (BLB-Panama Pacifico Intl.)
    ‪127 min drive‬

Room options

View all photos for Luxury Apartment

A modern kitchen with a wooden dining table, white cabinets, and a view of the sea.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern kitchen with a dishwasher, a dining table with a bench, and a view of the ocean through large windows.

Luxury Apartment

  • Sea view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern dining area with a wooden table, white plates, and cups, a large black pendant light, and a view of the sea through a large window.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern living room with a wooden dining table set for four, a large flat-screen TV mounted on the wall, a cozy sofa, and a view of the beach through a large window.

Luxury Apartment

  • Sea view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A dining area with a table set for four, a sofa, and a view of the sea through a glass door.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A dining area with a view of the ocean, a ceiling fan, and a TV mounted on the wall.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern kitchen with white cabinets, a dining area with a white table set for four, and a large window overlooking the ocean.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Living area | Flat-screen TV

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern dining area with a large table set for six, a television on the wall, and a view of the sea through large windows.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Living area | Flat-screen TV

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern kitchen with a dining area, a built-in TV, and a large window overlooking the sea.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Living area | Flat-screen TV

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern dining area with a wooden table, white plates, and cups, a large black pendant light, and a view of the sea through a large window.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern kitchen with a dining area, large windows, and a view of the sea.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern kitchen with a dining area, white cabinetry, a built-in microwave, and a large window.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A dining area with a round table, chairs, and a view of the ocean through large windows.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Living area | Flat-screen TV

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern dining area with a round table, grey upholstered chairs, and a view of the sea through large windows.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A modern dining area with a wooden table set for four, grey upholstered chairs, and a large window offering a view of the sea.

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Living area | Flat-screen TV

Luxury Apartment

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Punta Chame

Close to the beach.Within 25 miles (40 km) of this apartment, you'll find Coronado Mall and Playa Malibú. Teta Beach and Coronado Beach are also within 25 miles (40 km).
View more Apartments in Punta ChameOpens in a new window

What's nearby

  • Coronado Mall - 48 min drive - 25.2 miles
  • Teta Beach - 55 min drive - 27.4 miles
  • Coronado Beach - 55 min drive - 28.1 miles
  • Playa Malibú - 56 min drive - 25.9 miles

Getting around

  • Tocumen Intl. Airport (PTY) - 128 min drive

Restaurants

  • ‪Cevicheria Punta Chame - ‬10 min walk
  • ‪Happy Corner - ‬12 min walk
  • ‪Solé Beach Club - ‬4 min drive
  • ‪Bar Parrillada Los Hermanos - ‬13 min walk
  • ‪Jardín El Edén - ‬7 min walk

About this property

Surfside Beachfront Suites by Playa Caracol Resorts

Enjoy 2 outdoor pools at this 3.5-star Punta Chame apartments
Surfside Beachfront Suites by Playa Caracol Resorts offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily.

A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Punta Chame apartment is smoke free.

  • 18 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Surfside Beachfront Suites by Playa Caracol Resorts offers 18 air-conditioned accommodations with washers/dryers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Pillowtop beds feature down comforters and premium bedding. Accommodations at this 3.5-star apartment have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

Deluxe Villa, Partial Ocean View | Pool | 2 outdoor pools
Villas The Tides by Playa Caracol Resort
Punta Chame
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 5 reviews
$147 nightly
The price is $161
Aug 6 - Aug 7
Total with taxes and fees
Villas The Tides by Playa Caracol Resort

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Family friendly

  • Children stay free (see details)

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: PAB 20 for adults and PAB 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Dining table
  • Free daily manager's reception
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (100 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Iron/ironing board

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit

General

  • 18 units
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Surfside Beachfront Suites by Playa Caracol Resorts

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PAB 20 for adults and PAB 10 for children
  • Airport shuttle fee: PAB 160 per vehicle (maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Caracol Residences Vacation Rental Apartment
Playa Caracol Residences Vacation Rental Punta Chame
Playa Caracol Residences Vacation Rental Apartment Punta Chame

Frequently asked questions

How close is Surfside Beachfront Suites by Playa Caracol Resorts to the airport?

Surfside Beachfront Suites by Playa Caracol Resorts is 56.3 mi (96-min drive) away from the Balboa (BLB-Panama Pacifico Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Surfside Beachfront Suites by Playa Caracol Resorts?

As of Aug 4, 2026, prices found for a 1-night stay for 2 adults at Surfside Beachfront Suites by Playa Caracol Resorts on Aug 5, 2026 start from $187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Surfside Beachfront Suites by Playa Caracol Resorts have an airport shuttle?

Surfside Beachfront Suites by Playa Caracol Resorts offers a shuttle from the hotel to the airport 24 hours a day, at scheduled times, for a charge of PAB 160 per vehicle.

Does Surfside Beachfront Suites by Playa Caracol Resorts offer free breakfast?

Free breakfast isn’t provided at Surfside Beachfront Suites by Playa Caracol Resorts, but full breakfast is offered for a fee of PAB 20 for adults and PAB 10 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Surfside Beachfront Suites by Playa Caracol Resorts?

No, there is no casino at this apartment.

What time is check-in at Surfside Beachfront Suites by Playa Caracol Resorts?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

Is there free parking at Surfside Beachfront Suites by Playa Caracol Resorts?

This apartment offers free self parking.

Does Surfside Beachfront Suites by Playa Caracol Resorts have a pool?

Surfside Beachfront Suites by Playa Caracol Resorts features 2 outdoor pools.

Does Surfside Beachfront Suites by Playa Caracol Resorts have a restaurant?

Yes, there is a restaurant on site.

Does Surfside Beachfront Suites by Playa Caracol Resorts have a spa?

There are no spa services available at this apartment.

How close is Surfside Beachfront Suites by Playa Caracol Resorts to downtown Punta Chame?

Surfside Beachfront Suites by Playa Caracol Resorts is 0.5 mi away from Punta Chame.

Surfside Beachfront Suites by Playa Caracol Resorts Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 8 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, check-in, communication, listing accuracy
Great place
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Solomon

Liked: Cleanliness, check-in, communication, listing accuracy
Love this trip your own private paradise we are definitely going again
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fabian

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean, nice view front beach pet friendly property!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

GLADYS

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed in a two-bedroom apartment, and it was fantastic — spacious, beautifully maintained, and very comfortable. It had everything we needed and felt like a home away from home. The staff were incredibly friendly, welcoming, and always ready to help with a smile.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Timothy

Great, clean condo overlooking the pool and ocean. We didn't cook our meals, but used the restaurant on site. Staff was friendly and professional.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Kris

Liked: Amenities, communication
The staff by the pool were not friendly they did not maintain the tiles nor the trash that people would leave behind would not come and check on you at all
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Franklin

Liked: Cleanliness, property conditions & facilities, communication
Such a niche place to relax and enjoy some time away from the noise of the City.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in the apartment was brand new, clean and the staff...both for checking in and others were extremely friendly and efficient. Very smooth stay and we will definitely come back
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Alfred.

Liked: Cleanliness, property conditions & facilities
Property is great. The road is not good and its isolated no other activities nearby. But it so nice and reasonable I would stay there again.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Mathias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well managed property,very clean,secure and not so crowded. Very good for familys. Shopping quite far from property
Stayed 14 nights in Jan 2024
Verified review

4/10 Poor

Guillermo

Liked: Cleanliness, room comfort
Disliked: Communication

Good property, Terrible staff

The Property is amazing, the staff is clueless. Our reservation was not showing in their system, has to wait more than an hour. They were stubborn about the fact that the reservation didn't show up, telling me I didn't pay for it and that I had to pay it again. I stood my ground and magically the reservation appeared on the system. Really concerning....
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Keely

Liked: Cleanliness, check-in
Disliked: Listing accuracy
Address was not correct. The view from the room was beautiful. The beds were very comfortable and the room was clean. The kitchen had the bare minimum. We bought a knife because the only knife provided was very dull. No bake ware that was gas oven safe so we bought tinfoil to bake in. The pans are not proper for a gas stove & the cooking utensils were plastic so again not ideal for gas stove. We had to buy salt and pepper & dish soap as the soap provided was VERY watered down and did not suds when washing the dishes. We also had to buy our own laundry soap & bounce sheets. The beach was very nice to walk in the morning & at sunset. However on our first day we left our beach bag on the beach chairs not even 10 ft from the pool. Lots of staff around, the massage ladies & the life guard.. went for a walk down to the water and back, moved our bags to the pool chairs on the deck, swam for an hour & returned to the room only to find ALL 4 of my hubbys credit cards had been stolen from his wallet that was inside the beach bag. We informed staff, the told us they would look into it: 2 cameras faced the places we left our bag.. we were told later the camera didn’t see anything and that staff would “ look in the sand because they probably fell out” … $700 worth of charges later that was clearly not the case. Next day 1 of the 2 cameras was missing & the life guard never returned. The place has facial recognition to get into the gate… so keep your valuables close. Breakfast was great.
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

vielka

Liked: Cleanliness, amenities
La habitación excelente, salvo que una almohada de cama tenía hongo en la funda, espaciosa y cómoda. Lo informan en el contrato que nos hacen firmar, pero una carretera tan en malas condiciones te hace pensar en ir a la propiedad. Recepción no maneja bien los check in, nos ofrecieron un mini menú escrito en una hojita de 2x 2 pulgadas, y muy deficiente estaba la comida,sobre todo x los precios y no estaba a la altura, el personal que mantiene las áreas comunes muy amables y sí que mantienen todo en orden y limpio. Aunque nos gustó la propiedad, lo pensaría más de dos veces antes de regresar.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Jorge

Liked: Room comfort, communication
La vía del acceso al hotel está en muy mal estado hay 13 km que uno tiene que recorrer a menos de 10 km/h y en un rústico porque sino puedes dañar el auto o desinflar una llanta.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

allan

Liked: Cleanliness, property conditions & facilities
Es una muy buena opción el lugar es lindo y muy bien acondicionado el apartamento. Solo aconsejo explicar mejor lo de limpieza y por ejemplo botar basura donde hacerlo, ya que solo tienen una recepción y si uno pregunta es como : usted está en apartamento es diferente pero no explican nada.
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

jaime

Liked: Cleanliness, amenities, property conditions & facilities
Hay un gym y el acceso es restringido para los que reservamos por Expidia .. Las vías para llegar al hotel HORRIBLES . Pueden mejorar a nivel de servicio
Stayed 1 night in May 2025
Verified review

6/10 Okay

Dimitra

Liked: Amenities, property conditions & facilities, communication
No tenía TV en las habitaciones. No había detergentes, servilletas, papel toalla. Y tienen que checkers bien los inodoros…
Stayed 1 night in May 2025
Verified review

6/10 Okay

Piergiorgio

Liked: Cleanliness, amenities, property conditions & facilities
Dopo una iniziale attesa non dovuta peraltro alla strurttura ma alla agenzia che ci aveva venduto il pacchetto, abbiamo optato per ripagare da zero il soggiorno con la speranza che poi ci venisse rimborsato. I due addetti alla prenotazione sono stati molto gentili e veloci. Bella camera con vista mare e piscine. Nuova secondo noi. Catena Radisson. Unico neo, con poca gente in casa non c'era la colazione a buffet ma con tre opzioni a scelta: opzioni molto scarse e poco assortite.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, property conditions & facilities, communication
La propiedad estuvo bien, lo que no estuvo bien fue que al llegar no tenian en cuenta mi reserva. Se la arreglaron como pudieron, pero no me dieron lo que pedi.
Stayed 5 nights in Dec 2024
Verified review

2/10 Terrible

Grace

Disliked: Cleanliness, room comfort, communication
Mi experiencia fue realmente decepcionante. Hice dos reservaciones con un mes de antelación, pagadas con anticipación, y al llegar a las 5 p.m., me informaron que la propiedad estaba sobrevendida. No ofrecieron solución, compensación alguna, y únicamente proponían devolver el dinero en 20 días, a pesar de que ya había indicado que, debido a un problema de espalda, no podía manejar de regreso. La única alternativa que me daban era una propiedad más pequeña, donde no cabíamos, y sin beneficio adicional. La propiedad que alquilamos estaba cerrada y sin utilizar, y en su lugar, nos asignaron dos que estaban completamente sucias. Finalmente, a las 9:30 p.m., nos reubicaron en una propiedad frente al mar, aunque con menos camas que la reservada. La logística y el servicio al cliente fueron pésimos. Perdimos más de cuatro horas en este proceso, y no tuvimos otra opción que quedarnos. Nunca recibí una notificación sobre mi reserva, y al intentar contactarlos, no pude, ya que no proporcionan teléfono de contacto en la plataforma. Es una lástima, porque el lugar es hermoso y tiene buenas instalaciones, pero no recomendaría reservar directamente con Playacaracol Residences. Fue una experiencia realmente mala y con un pésimo servicio al cliente.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Cure

Disliked: Cleanliness, room comfort, communication

terrible experiencia

Mi experiencia fue realmente decepcionante. Hice dos reservaciones con un mes de antelación, pagadas con anticipación, y al llegar a las 5 p.m., me informaron que la propiedad estaba sobrevendida. No ofrecieron solución, compensación alguna, y únicamente proponían devolver el dinero en 20 días, a pesar de que ya había indicado que, debido a un problema de espalda, no podía manejar de regreso. La única alternativa que me daban era una propiedad más pequeña, donde no cabíamos, y sin beneficio adicional. La propiedad que alquilamos estaba cerrada y sin utilizar, y en su lugar, nos asignaron dos que estaban completamente sucias. Finalmente, a las 9:30 p.m., nos reubicaron en una propiedad frente al mar, aunque con menos camas que la reservada. La logística y el servicio al cliente fueron pésimos. Perdimos más de cuatro horas en este proceso, y no tuvimos otra opción que quedarnos. Nunca recibí una notificación sobre mi reserva, y al intentar contactarlos, no pude, ya que no proporcionan teléfono de contacto en la plataforma. Es una lástima, porque el lugar es hermoso y tiene buenas instalaciones, pero no recomendaría reservar directamente con Playacaracol Residences. Fue una experiencia realmente mala y con un pésimo servicio al cliente.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo muy bien!
Stayed 1 night in Aug 2024
Verified review

8/10 Good

YANEIRIS

Liked: Cleanliness, amenities, communication
Todo bien y su desayuno buffet esta completo. Solo tuvimos un tema con el aire de la sala
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Luis

Disliked: Property conditions & facilities
Los muchachos de la recepción bien, pero desde el inicio era mucho ruido por las construcciones (lo cual no sabíamos antes de llegar), aparte se fue la luz y estuvimos sin agua casi un día. Aparte, la lavadora no servía, por lo cual llamamos para arreglarla, y cuando vinieron nos dijeron que no servía, pero que comunicarían a la administración, y todavía estamos esperando respuesta. En resumen, la propiedad tiene potencial, pero deben mejorar muchas cosas.
Stayed 3 nights in Jul 2024