Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Private beach, white sand, sun loungers, beach umbrellas
Miscellaneous
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪11 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪3 min drive‬
  • Place, Cabeza de Toro Beach
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(159 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.6 out of 10
Excellent
(413 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(78 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

9.0 out of 10
Wonderful
(47 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free WiFi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(223 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(66 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Room Luxury

  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3
  • Free WiFi

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Suite Luxury

  • 1054 sq ft
  • Sleeps 6
  • Free WiFi

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About the neighborhood

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 miles (10 km).

What's nearby

  • Bavaro Lagoon - 11 min walk - 0.6 miles
  • Dolphin Explorer - 19 min walk - 1.0 mile
  • Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
  • Cabeza de Toro Beach - 3 min drive - 0.8 miles
  • Bavaro Beach - 22 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Italian Restaurant - ‬19 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 6, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features mani/pedis, aromatherapy, and beach massages.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3091 out of 6790 reviews
Rating 8 - Good. 1554 out of 6790 reviews
Rating 6 - Okay. 1131 out of 6790 reviews
Rating 4 - Poor. 496 out of 6790 reviews
Rating 2 - Terrible. 518 out of 6790 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Richard Wayne

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 7 nights in Jan 2026

8/10 Good

Erika

Stayed 7 nights in Jan 2026

2/10 Terrible

Collins

Resort and grounds are beautiful. Some very helpful and good staff and some extremely terrible staff with no idea what customer service is. The food here is beyond consumable on a good day so you’re forced to drink your calories. Prepare to eat of the grounds outside of breakfast or just avoid it at all costs. They are expanding the resort so it’s obvious care has gone to that
Stayed 5 nights in Jan 2026

10/10 Excellent

Banafsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so attentive!
Stayed 3 nights in Jan 2026

6/10 Okay

Norma Lydia

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Place need maintenance. Walls are damaged in the tower. The jacuzzi didn’t work. Staff was great. Food was extremely delicious. Too busy worrying about new bldg going up and neglecting the 5yr old bldg.
Stayed 4 nights in Jan 2026

2/10 Terrible

Yeury

Stayed 5 nights in Jan 2026

4/10 Poor

Gzim

Traveled with family
Staff was very slow , food was awful
Stayed 4 nights in Jan 2026

8/10 Good

Elena Sergeyevna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A good hotel with very spacious rooms, modern furniture, and very good mattresses, pillows, and blankets. It was very comfortable to sleep there.
Stayed 8 nights in Dec 2025

10/10 Excellent

Micah

Stayed 4 nights in Jan 2026

4/10 Poor

Shahram

Stayed 3 nights in Jan 2026

10/10 Excellent

Mandeep

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, food is outstanding , staff very helpful. We had good time.
Stayed 5 nights in Jan 2026

8/10 Good

Tali Lorna

It was very difficult to get a reservation at the restaurants or
Stayed 3 nights in Jan 2026

4/10 Poor

Mariam

Traveled with family
Disliked: Amenities
Save yourself the money and book elsewhere. The food was bad. We didn’t enjoy the food at all. If you don’t book at the restaurants in advance, you won’t have any available to you. We tried a few and every single one was bad as well except the sushi. The sushi was the only meal that we actually enjoyed. We thought we were going into a 5 star hotel. Nope. The hotel is falling apart. Don’t get fooled by the pictures. If I were to plan this trip again, I would 100% choose a different hotel.
Stayed 5 nights in Jan 2026

8/10 Good

John S, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Very nice beach, good value for money
Stayed 1 night in Jan 2026

2/10 Terrible

Casey

Horrible put us on the wrong side. Our room leaked food was bad
Stayed 6 nights in Oct 2025

10/10 Excellent

Ellen Ria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Serenade was amazing. 10/10. Rooms were spotless. The entire staff in the resort were very helpful and accommodating. Couldn’t ask for more. Will definitely come back
Stayed 5 nights in Jan 2026

8/10 Good

Melissa

Stayed 2 nights in Jan 2026

2/10 Terrible

Erica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many things but the biggest red flag is the SCAM they are running with Xpand membership. The hotel is giving access to these customers and they are robbing and scamming people with a smile on their face. After they sell you dreams and castle they treat you very differently. The misleading and pressure when you get there is too much every where you go in the hotel they are selling you something and want to get every person they can to scam. Horrible no peace where you were supposed to get your vacation and relax. Never again
Stayed 2 nights in Jan 2026

4/10 Poor

Bradley

Traveled with partner
Disliked: Cleanliness, amenities
Truly disappointed in this resort. Paid a higher rate and got a “premium” room. Private check in which I had to wait. It was comical as the front desk walked me to the private check in area and I waited when the front desk had zero people. I was like okay whatever. Got to the room and heard a mysterious sound coming from the ceiling. Instead of unpacking I called the front desk and they said they would send someone. Waited nearly one hour and decide to walk up to the lobby. Well the special check in desk was closed. Front desk person said he would send maintenance to check it out. After nearly another hour we decide not to wait and unpacked. Day 2, our last day, the sounds was there again and there was constant chairs being moved upstairs loudly. We decided to go and look and it was a patio area and the sound we heard quite loudly I may add, was the plumbing for a pool. Not a room fit for any guest. Contacted the front and they offered to move me at 4pm on my last day. I wasn’t interested in packing to move. I should have been moved on day 1 when I first reported the issue. Secondly, the buffet needs to get some control. The kids were fingering the food, ice cream up to their elbows, wiping there snotty nose on their hands and touching the food. Super gross. Sneezing and coughing all over the place. I was expecting a reduction in my room cost after this experience. Instead they were worried about collecting a small sum for laundry service.
Stayed 2 nights in Jan 2026

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff
Stayed 6 nights in Jan 2026

8/10 Good

Kendyl

Stayed 4 nights in Jan 2026

10/10 Excellent

Paulo

Stayed 5 nights in Jan 2026

8/10 Good

amber

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room spotless, staff great
Stayed 5 nights in Jan 2026

6/10 Okay

Tommy L, Webster

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was charged $200 for an upgrade that was not worth it at all. The food was good. The personnel is kind, but lack training in hotel customer service.
Stayed 4 nights in Jan 2026

4/10 Poor

Esteban

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is good, but Food not good, Italian restaurant food very bad, attention in the buffet very bad, not enough glass to served your drinks, first day of arrival at hotel the room refrigerator was empty, second night not towel in the room
Stayed 4 nights in Jan 2026