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Viva Wyndham Tangerine Resort - All Inclusive

3.5-star property
Carretera Sosua-cabarete, Cabarete, Puerto Plata 1-855-201-7819
3.3 out of 5
See all 29 travelocity Reviews

"Both me and my travel partner got violently ill for about 12 hours after eating lunch one day. Other than that, we loved the location. The beach is g ... " More

By a verified traveler on Tue 14 Mar 2023

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Hotel Description

3.5-star beachfront resort near Kite Beach

On the beach

You'll be 1.1 mi (1.8 km) from Kite Beach with a stay at this Cabarete resort.

Poolside dining

This eco-certified resort features a full-service spa, a nightclub, and 4 restaurants. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Superior Garden - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$210* Per night/room Jun 11 - Jun 12

Superior Garden - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Accessible Room Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

All Together - Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Viva Tangerine by Wyndham - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viva Tangerine by Wyndham - All Inclusive

Everyone (8) Couples (5) Family (11)
2 out of 5
We had a bad welcome experience we got there at 10 AM. There was no place to sit in the hot lobby. A checking is between 3 PM. We got chicken at 12 PM. That’s when we have a first drink we mention to the reception to make sure that room was decent she nor our request and she said there’s a very set at 2:30 PM we went to see our room. The air condition did not work. The phone was out of service. The bathroom was dirty, had mold all over the shower. The recession will not help. We spoke to somebody in the hotel and they were able to help us to change the room the food was very bad the people they were great hotel manager, gentleman, the night club smell, bad and entertainment people they were in the nightclub vaping, beautiful property, beautiful

Posted by , from New Milford on Apr 17, 2023

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Comment from Hotel Management

Apr 17, 2023 by Viva Wyndham Tangerine

Dear Adalberto Marchena,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Therefore it is very rewarding receiving your feedback regarding your recent stay at our property, but regret that not everything has met your expectations.We assure you that your suggestion has been taken into account for improving the quality of our services.Please do not forget that we will be pleased to welcome you back at Cabarete.Best regards,Customer CareViva Wyndham Tangerine

4 out of 5
Both me and my travel partner got violently ill for about 12 hours after eating lunch one day. Other than that, we loved the location. The beach is gorgeous and listening to the ocean waves was incredibly relaxing.

Posted by on Mar 14, 2023

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Comment from Hotel Management

Mar 14, 2023 by Viva Wyndham Tangerine

Dear Kimberly,Thank you for sharing your comments with us on your recent vacation to the hotel.We sincerely value your comments, and we can assure you that our Management has been informed about your experience and observations. Rest assured that our food & beverage facilities work according to strict health and hygiene regulations and corresponding procedures. We frequently receive external and independent health & hygiene audits to ensure the quality of our services. Please note that we have not received similar reports, however we are going to revise your comments in great detail. Thank you for your attention and we remain at your entire disposal. Sincerely, Customer CareViva Wyndham Tangerine

5 out of 5
THE TRIP WAS FUN OVERALL BUT MY COMPLAINTS ABOUT THE HOTEL WAS THAT IT IS VERY OUTDATED, MY FIRST ROOM SMELLED LIKE SEWER, THE FOOD IS NASTY NO SEASONING , I HAD TO WALK THE BEACH AND EAT AT RESTAURANTS THERE, THE CLUB DOWNSTAIRS SMELLS LIKE CAT URINE, FRONT DESK STAFF CYNTHIA IS VERY RUDE EVERYONE ELSE WAS FRIENDLY ESPECIALLY THE PERFORMERS , MICHEAL , LEO, JENNIFER , JORGE GREAT PEOPLE , MAKE SURE YOU GO ON THE CATAMARAN WITH LEO

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 24, 2022 by katherine peralta

Dear Chandon Chadel,We appreciate your feedback on your recent stay. Your opinion is valuable and we will take your suggestions into account. Both your pros and cons comments have been forwarded to the responsible managers.Please do not forget that Viva Wyndham Tangerine will be pleased to welcome you back.Best regards,Customer CareViva Wyndham Tangerine

5 out of 5

Posted by on Oct 22, 2022

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1 out of 5

Posted by on Aug 19, 2022

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5 out of 5
It’s been a true pleasure staying here. It’s traditional, comfortable and well located. The staff is extremely and genuinely friendly and efficient. We had a great time as a family the breeze from the ocean keeps you comfortable.

Posted by , from BOC RATON on Jul 13, 2022

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Comment from Hotel Management

Jul 16, 2022 by Viva Wyndham Tangerine

Dear Shannon, Thank you very much for taking the time to write a review about the Viva Wyndham Tangerine. We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham Tangerine contributed in making your family vacation a fantastic experience! Once again thank you very much for sharing your experiences. We would be delighted to welcome you back in the near future. Kind regards, Customer Care Viva Wyndham Tangerine

5 out of 5

Posted by on Jun 22, 2022

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Comment from Hotel Management

Nov 8, 2022 by Viva Wyndham Tangerine

Dear Christine, We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Wyndham Tangerine

3 out of 5
The room wasn’t what were expecting I like one king bed not two bed ..

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 4, 2022 by Viva Wyndham Tangerine

Dear Alba, We really appreciate your opinion about our hotel. We assure you that we will take into account your comments and we would like to mention that our Viva Wyndham Tangerine has different types of rooms, including the Suite with comfort and Standard that could meet your expectations. It would be a pleasure to welcome you back in the near future and to show you our improvements. Best regards, Customer Care, Viva Wyndham Tangerine

1 out of 5
BEWARE and STAY AWAY!!! NO HOT WATER, NO MINI FRIDGE, LESS THAN BELOW AVERAGE LIQOUR QUALITY, NO ROOM SERVICE AND THEY FORCE YOU TO EAT IN AFTER HOURS “restaurant” to keep plates there. POOL FLOOR IS CHIPPING AND PEELING, Toilet became non operational and screen door was improperly attached. Staff treats guests like inmates as if these conditions are acceptable under the worst of standards. A true embarrassment to the Wyndham name and the true professionals that represent this chain in other establishments. Only positive was the food in the Mexican restaurant for the most part (all but the fish and dessert which were noticeably outdated and not fresh). Kerin the manager was the only somewhat competent staff member but it seems he only works two hours a day and is always home. When expressed dissatisfaction staff member Evely or Evelyn (kept changing her name and no name tag) cut me off by saying “ I’m gonna cut you off right there mam, these things happen” I responded that her job as a customer service professional was to provide solutions not excuses and speak to guests in such an uneducated manner. People don’t pay to experience trouble or waste time unpleasantly on holiday or vacation to then sit in a hot lobby while you clean up your own mess. That is absurd and unacceptable. To top this off when checking out, there were lifestyle resort annoying sales people right in plain sight of Wyndham staff being pushy to hotel guests.

Posted by on Apr 7, 2022

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Comment from Hotel Management

Apr 10, 2022 by Viva Wyndham Tangerine

Dear Paoly, We would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. We apologize for any inconvenience that you might have experienced. Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements. Best Regards, Customer Care Viva Wyndham Tangerine

2 out of 5
When I initially placed my reservation I specified the ages of my children. Upon arrival I asked if I was placed on a top floor. I was told no. The bell boy then took me to my room (2nd floor no elevator) and I have a baby. I walked back to the lobby and complained and was told “the hotel is full and you booked through a 3rd party”. I complained was eventually go even a different room. I stayed in total 10 days. For 2 days I had towels and I had to practically beg for towels. I was told the dryer broke. Meanwhile, an entire family of 5 used a wet pool towel to dry. The telephone didn’t work in our room and the tv didn’t work that well either. I was tired of complaining at this point so I said nothing. There is no communication between the hotel and medical office (covid testing). The medical office (outside vendor) requires a copy of the passport for each traveler. Again, off I went back to the lobby waiting and wasting time during my vacation. The medical office seems like it gives everyone the same appointment time. There were about 20 people waiting for. 3pm appointment (nine socially distanced). They give you the results right in front of everyone right outside of the medical office. One man was told negative the day before, and the day he received his paperwork for his flight, the paperwork stated “positive”. This hotel is completely disorganized. It does have potential. The food is great and pool/beach are good. However, I don’t recommend.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by Viva Wyndham Tangerine

Dear Arlene, Thank you for the precious time spent in sharing your feelings about your recent stay at Viva Wyndham Tangerine Our guests’ opinions are valuable for us to improve our services and help to reach our main goal: turning each journey into a real experience… We are really sorry to realize that yours was not completely satisfactory as to some of our services, like expressed through your comments. We do always appreciate our guests' support as a meaningful tool to constantly improve. Hoping to have the pleasure to welcome you back soon. Yours sincerely, Customer Care Viva Wyndham Tangerine

About the Viva Wyndham Tangerine Resort - All Inclusive

Location Carretera Sosua-cabarete, Cabarete, Puerto Plata 57000

All-inclusive Details

All-inclusive room rates at Viva Tangerine by Wyndham - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Some rates at Viva Tangerine by Wyndham - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Tangerine by Wyndham - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A children's pool, a nightclub, and a fitness center are also featured at the eco-certified Viva Tangerine by Wyndham - All Inclusive. Self parking is free. This 3.5-star Cabarete resort is smoke free.

  • 314 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Viva Tangerine by Wyndham - All Inclusive offers 314 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

La Bahia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Vela - This poolside restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Mexico - This poolside restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Melt - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Golfing nearby
  • Horse riding/rental on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Scuba diving on site
  • Swimming nearby

Spa Services

Kelive Spa has massage/treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is open daily.

  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Tangerine by Wyndham - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tangerine Wyndham
  • Viva Tangerine Wyndham
  • Viva Wyndham Tangerine All Inclusive
  • Viva Wyndham Tangerine Cabarete
  • Viva Wyndham Tangerine Resort All Inclusive
  • Viva Wyndham Tangerine Resort All Inclusive Cabarete
  • Wyndham Tangerine
  • Wyndham Tangerine Resort
  • Wyndham Viva Tangerine
  • Viva Wyndham Tangerine
  • Viva Wyndham Tangerine All Inclusive Cabarete
  • Viva Wyndham Tangerine Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.