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"The room wasn’t what were expecting I like one king bed not two bed .. " More

By a verified traveler on Sat 30 Apr 2022

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Hotel Description

3.5-star beachfront property near Kite Beach

On the beach

A stay at this Cabarete property places you within a 15-minute walk of Kite Beach.

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy the 2 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with satellite channels, the 314 guestrooms offer free WiFi and balconies or patios. Free local calls, hair dryers, and showers are also available.

Superior Garden - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$172* Per night/room May 18 - May 19

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Garden - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Accessible Room Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

All Together - Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Viva Wyndham Tangerine Resort - All Inclusive ratings based on 52 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viva Wyndham Tangerine Resort - All Inclusive

Everyone (9) Couples (5) Family (7)
3 out of 5
The room wasn’t what were expecting I like one king bed not two bed ..

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 4, 2022 by Viva Wyndham Tangerine

Dear Alba, We really appreciate your opinion about our hotel. We assure you that we will take into account your comments and we would like to mention that our Viva Wyndham Tangerine has different types of rooms, including the Suite with comfort and Standard that could meet your expectations. It would be a pleasure to welcome you back in the near future and to show you our improvements. Best regards, Customer Care, Viva Wyndham Tangerine

1 out of 5
BEWARE and STAY AWAY!!! NO HOT WATER, NO MINI FRIDGE, LESS THAN BELOW AVERAGE LIQOUR QUALITY, NO ROOM SERVICE AND THEY FORCE YOU TO EAT IN AFTER HOURS “restaurant” to keep plates there. POOL FLOOR IS CHIPPING AND PEELING, Toilet became non operational and screen door was improperly attached. Staff treats guests like inmates as if these conditions are acceptable under the worst of standards. A true embarrassment to the Wyndham name and the true professionals that represent this chain in other establishments. Only positive was the food in the Mexican restaurant for the most part (all but the fish and dessert which were noticeably outdated and not fresh). Kerin the manager was the only somewhat competent staff member but it seems he only works two hours a day and is always home. When expressed dissatisfaction staff member Evely or Evelyn (kept changing her name and no name tag) cut me off by saying “ I’m gonna cut you off right there mam, these things happen” I responded that her job as a customer service professional was to provide solutions not excuses and speak to guests in such an uneducated manner. People don’t pay to experience trouble or waste time unpleasantly on holiday or vacation to then sit in a hot lobby while you clean up your own mess. That is absurd and unacceptable. To top this off when checking out, there were lifestyle resort annoying sales people right in plain sight of Wyndham staff being pushy to hotel guests.

Posted by on Apr 7, 2022

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Comment from Hotel Management

Apr 10, 2022 by Viva Wyndham Tangerine

Dear Paoly, We would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. We apologize for any inconvenience that you might have experienced. Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements. Best Regards, Customer Care Viva Wyndham Tangerine

2 out of 5
When I initially placed my reservation I specified the ages of my children. Upon arrival I asked if I was placed on a top floor. I was told no. The bell boy then took me to my room (2nd floor no elevator) and I have a baby. I walked back to the lobby and complained and was told “the hotel is full and you booked through a 3rd party”. I complained was eventually go even a different room. I stayed in total 10 days. For 2 days I had towels and I had to practically beg for towels. I was told the dryer broke. Meanwhile, an entire family of 5 used a wet pool towel to dry. The telephone didn’t work in our room and the tv didn’t work that well either. I was tired of complaining at this point so I said nothing. There is no communication between the hotel and medical office (covid testing). The medical office (outside vendor) requires a copy of the passport for each traveler. Again, off I went back to the lobby waiting and wasting time during my vacation. The medical office seems like it gives everyone the same appointment time. There were about 20 people waiting for. 3pm appointment (nine socially distanced). They give you the results right in front of everyone right outside of the medical office. One man was told negative the day before, and the day he received his paperwork for his flight, the paperwork stated “positive”. This hotel is completely disorganized. It does have potential. The food is great and pool/beach are good. However, I don’t recommend.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by Viva Wyndham Tangerine

Dear Arlene, Thank you for the precious time spent in sharing your feelings about your recent stay at Viva Wyndham Tangerine Our guests’ opinions are valuable for us to improve our services and help to reach our main goal: turning each journey into a real experience… We are really sorry to realize that yours was not completely satisfactory as to some of our services, like expressed through your comments. We do always appreciate our guests' support as a meaningful tool to constantly improve. Hoping to have the pleasure to welcome you back soon. Yours sincerely, Customer Care Viva Wyndham Tangerine

1 out of 5
This by far was the worst Carribean resort that I have visited. Let’s start with the fact that the elevators did not work. I had a roach in my room and they never sent anyone up to deal with it. We were out of power for a few hours on Christmas. Lastly, wifi does not work in the rooms. You have to sit in the lobby to use your phone. The front desk could care less about your issues. The food is bland.

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 29, 2021 by Viva Wyndham Tangerine

Dear Julienette, We would like to thank you for visiting our resort during your recent vacation. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. We apologize for any inconvenience that you might have experienced during your stay. Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements. Best Regards, Customer Care Viva Wyndham Tangerine

5 out of 5
Me gusto todo excepto el aire acondicionado, buena comida , camareros y camareras excelente, limpieza muy muy bien, muy buen personal la verdad quedé encantada. Muchas Gracias ☺️

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 1, 2021 by Viva Wyndham Tangerine

Estimada Yulissa Andreina Al saludarle con afecto, queremos darle las gracias por subir compartir su percepción general sobre sus recientes vacaciones en Viva Wyndham Tangerine. Nos complace mucho saber que de forma general disfrutó de nuestro hotel, nuestros servicios, limpieza, y el trato de nuestros colaboradores. Lamentamos cualquier inconveniente que pudo haber experimentado. Esperamos contar con el honor de volver a atenderle en nuestras instalaciones. Atentamente, Servicio al Huésped del hotel Viva Wyndham Tangerine

5 out of 5
My family and I had a wonderful time. The staff was amazing and friendly. They treated us like family. We will definitely be going back for another vacation.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 14, 2021 by Viva Wyndham Tangerine

Dear customer, Thank you so much for your valuable comments on your family vacation at Viva Wyndham Tangerine. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Tangerine Sincerely, Customer Care Viva Wyndham Tangerine

1 out of 5

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 20, 2021 by Viva Wyndham Tangerine

Dear customer, Thank you for sharing your rating with us on your recent vacation at the Hotel. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, Customer Care Viva Wyndham Tangerine

5 out of 5
The property was great had an amazing time. Room was clean. Minor gripes is that there are no mini fridges in the room and the TV service was less than ideal. Everything else was great, food was good, drinks and the overall resort experience. Could have better nightly entertainment.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 6, 2021 by Viva Wyndham Tangerine

Dear customer, Thank you for publishing your review about your recent stay at Viva Wyndham Tangerine. Our continuous commitment is to provide a quality service to all of our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property, but regret that not everything was perfect. We assure you that the involved departments were informed and we will do our utmost to improve the quality of our services. Please do not forget that we will be pleased to welcome you back Best regards, Customer Care Viva Wyndham Tangerine

1 out of 5
They had bed bugs that bitten me and roommates they would no change my and they had 1 bed room I was supposed to have 2 bed

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 12, 2021 by Viva Wyndham Tangerine

Dear guest, Thank you for sharing your comments with us on your recent vacation to Dominican Republic. We sincerely value your comments and we can assure you that we work according to strict health and hygiene regulations and corresponding procedures to clean the hotel rooms. Thank you for visiting us, Sincerely, Customer Care Viva Wyndham Tangerine.

4 out of 5
Great resort. Check in is terrible if you arrive early in the morning.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 6, 2021 by Viva Wyndham Tangerine

Dear customer, Thank you for publishing your review and share your comments about our great resort. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Cabarete Best regards, Customer Care Viva Wyndham Tangerine

About the Viva Wyndham Tangerine Resort - All Inclusive

Location Carretera Sosua-cabarete, Cabarete, Puerto Plata 57000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Viva Wyndham Tangerine Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Wyndham Tangerine Resort - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a nightclub, and a fitness center are also featured at the eco-friendly Viva Wyndham Tangerine Resort - All Inclusive. Self parking is free. This 3.5-star Cabarete property is smoke free.

  • 314 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Viva Wyndham Tangerine Resort - All Inclusive offers 314 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Bahia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Vela - This poolside restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Mexico - This poolside restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Melt - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Golfing nearby
  • Horse riding/rental on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Scuba diving on site
  • Swimming nearby

Spa Services

Kelive Spa has massage/treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Tangerine Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tangerine Wyndham
  • Viva Tangerine Wyndham
  • Viva Wyndham Tangerine All Inclusive
  • Viva Wyndham Tangerine Cabarete
  • Viva Wyndham Tangerine Resort All Inclusive
  • Viva Wyndham Tangerine Resort All Inclusive Cabarete
  • Wyndham Tangerine
  • Wyndham Tangerine Resort
  • Wyndham Viva Tangerine
  • Viva Wyndham Tangerine
  • Viva Wyndham Tangerine All Inclusive Cabarete
  • Viva Wyndham Tangerine Inclus
  • Viva Wyndham Tangerine Resort - All Inclusive Cabarete

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.