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Caracol Plaza

3.5 star property
3.5-star beach hotel near Zicatela Beach

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Photo gallery for Caracol Plaza

Breakfast, lunch, dinner served; international cuisine
Point of interest
Living area
Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Place, Commercial Walkway
    ‪2 min walk‬
  • Place, Zicatela Beach
    ‪3 min walk‬
  • Place, Principal Beach
    ‪3 min walk‬
  • Airport, Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪9 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

7.4 out of 10
Good
(41 reviews)
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 236 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Puerto Escondido

Reforma stay.Within a 10-minute walk of this Reforma hotel, you'll find Commercial Walkway and Zicatela Beach. Principal Beach and Marinero Beach are also within half a mile (1 km).

What's nearby

  • Commercial Walkway - 2 min walk - 0.1 miles
  • Zicatela Beach - 3 min walk - 0.2 miles
  • Principal Beach - 3 min walk - 0.2 miles
  • Marinero Beach - 12 min walk - 0.7 miles
  • Puerto Angelito Beach - 18 min walk - 0.9 miles

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 10 min drive

Restaurants

  • ‪Comedor Rey Del Mar - ‬4 min walk
  • ‪Benditos Da Michele - ‬6 min walk
  • ‪Junto al Mar - ‬15 min walk
  • ‪La Galeria - ‬8 min walk
  • ‪la chorcha - ‬8 min walk

About this property

Caracol Plaza

3.5-star beach hotel near Zicatela Beach
Caracol Plaza offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3767 square feet (350 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Caracol Plaza. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Escondido hotel.

  • 192 guestrooms or units
  • 3767 sq ft of conference space
  • 350 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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4.0 out of 5, Very Good, 964 reviews
$74 nightly
The price is $88
May 9 - May 10
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Caracol Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8 AM to 9 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

How close is Caracol Plaza to the airport?

Caracol Plaza is 2.5 mi (10-min drive) away from the Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Caracol Plaza?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Caracol Plaza on May 12, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Caracol Plaza have an airport shuttle?

Airport shuttle services are not available at Caracol Plaza.

How close is Caracol Plaza to the beach?

This hotel is a short 6-minute walk from Zicatela Beach and 7-minute walk from Principal Beach. Don't forget your sunscreen!

Does Caracol Plaza offer free breakfast?

Free breakfast isn’t offered at Caracol Plaza, but continental breakfast is offered for a fee of between MXN 150 and 250.00 for adults, MXN 150.00 and 250.00 for children. It's available every day from 7:30 AM to noon.

Is there a casino at Caracol Plaza?

No, there is no casino at this hotel.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Caracol Plaza?

This hotel offers free self parking.

Does Caracol Plaza have a pool?

Caracol Plaza features an outdoor pool and a children's pool. Guests can enjoy pool access from 8 AM to 9 PM.

Does Caracol Plaza have a restaurant?

Caracol Plaza is home to LA CAVA, which features international cuisine.

Does Caracol Plaza have a spa?

There are no spa services available at this hotel.

How close is Caracol Plaza to downtown Puerto Escondido?

Caracol Plaza is 1.1 mi away from Puerto Escondido.

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 202 out of 590 reviews
Rating 8 - Good. 177 out of 590 reviews
Rating 6 - Okay. 120 out of 590 reviews
Rating 4 - Poor. 47 out of 590 reviews
Rating 2 - Terrible. 44 out of 590 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jeffrey

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2026

4/10 Poor

Jon

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
If you dont mind to use the toilet with your partner able to see you pick room #7. The door doesnt close due to the bed being too close to the door. The bed cannot be moved. The air conditioning was leaking water. Only tiny drops. Im not the type to complaint so i didnt bother, slept to opposite side. Even though all rooms were occupied in 3 days the pool wasnt maintained, the waterfiltering was off so i didnt use it. I Never use a pool if water filtering system is not working. For the price you can stay, its walking distance to Oregano restaurant (breakfast & early dinning). 5 minutes to closing continental breakfast, my pregnant wife and i wouldve appreciated at least coffee. Not a simple sorry we're closed for breakfast! Curtesy is always appreciated. It doenst matter if you stay in Zoa (Michellin star winner) or here....what really matter is how you are treated were you stay. Casa kalmar offers coffee all day, heated pool until 11pm, soft music morning hours. Best stay overall.
Beautiful pool, but still water no filtering system on. So i didnt go in on 85 F.🔥
Stayed 1 night in Jan 2026

8/10 Good

Yesenia

Traveled with family
Liked: Cleanliness, amenities
Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music. Beautiful hotel, but the staff unhelpful and the environment not the best.
Stayed 1 night in Jan 2026

2/10 Terrible

Cecilia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en Hotel Playa Caracol, en Puerto Escondido (habitación 306), fue decepcionante. El hotel no es como se muestra en las fotos en línea. El estacionamiento es limitado y esto no se menciona al momento de reservar. La actitud del personal, especialmente durante el turno nocturno, fue poco profesional y descortés. Además, encontramos cucarachas en la habitación y no recibimos seguimiento por parte de la gerencia tras reportarlo. Durante la limpieza, también retiraron una toalla personal que no pertenecía al hotel. En nuestro último día de estancia, en el área de la piscina existen supuestas reglas, sin embargo, permiten el ingreso de cervezas en botella. Una de estas botellas fue arrojada y golpeó mi automóvil, y el hotel consideró que una simple disculpa era suficiente, sin asumir mayor responsabilidad. En general, el servicio, la seguridad y la experiencia estuvieron muy por debajo de lo esperado. ⸻ 🏨 Our stay at Hotel Playa Caracol in Puerto Escondido (room 306) was disappointing. The hotel does not match the photos shown online. Parking is limited and this is not mentioned during booking. The staff attitude, especially during the night shift, was unprofessional and rude. We also found cockroaches in the room and received no follow-up from management after reporting the issue. Additionally, housekeeping removed a personal towel that did not belong to the hotel. On our last day, there are supposed rules in the pool ar
Stayed 9 nights in Dec 2025

2/10 Terrible

Jose, Lawndale

Stayed 2 nights in Jan 2026

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio excelente punto para viajar a la playa, queda menos de 5 minutos a 3 minutos del callejón del adoquín, las chicas de demostración muy buena gente
Stayed 3 nights in Dec 2025

6/10 Okay

Eduardo

Stayed 2 nights in Oct 2025

2/10 Terrible

Cristal

Stayed 2 nights in Aug 2025

6/10 Okay

Eduardo

Traveled with family
Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

8/10 Good

Oscar

Stayed 2 nights in Aug 2025

10/10 Excellent

Hector J

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito lugar, todos muy amigables, nos gusto mucho el lugar, y la locacion
Stayed 8 nights in Jun 2025

8/10 Good

Fabiola

Traveled with family
Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025

6/10 Okay

Juan

Traveled with group
Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025

10/10 Excellent

Angeles

Stayed 1 night in May 2025

8/10 Good

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria A.

Traveled with family
Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Ruben

Stayed 3 nights in Apr 2025

8/10 Good

Hilarino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Jose luis

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth, Riverside

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025