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Hotel Diana

3.5 star property
3.5-star spa hotel near Palafoxiana Library

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Photo gallery for Hotel Diana

Terrace/patio
Master Suite King | Bathroom | Free toiletries, hair dryer, towels, soap
Premium Room, 1 King Bed, City View | Premium bedding, down comforters, in-room safe, blackout drapes
Exterior
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down comforters, in-room safe, blackout drapes

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Puebla

City center stay.At this Puebla Historic Center hotel, you'll be within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Also, Puebla Cathedral is within half a mile (1 km) and Puebla Convention Center is within 2 miles (3 km).

What's nearby

  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Palafoxiana Library - 7 min walk - 0.4 miles
  • Los Sapos Bazaar - 10 min walk - 0.6 miles
  • Puebla Convention Center - 17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Fonda de Santa Clara - ‬4 min walk
  • ‪El Gato De Oro - ‬2 min walk

About this property

Hotel Diana

3.5-star spa hotel near Palafoxiana Library
Hotel Diana offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Hotel Diana. Free self parking and valet parking are available.

This 3.5-star Puebla hotel is smoke free.

  • 27 guestrooms or units
  • 3 levels
  • Manager's reception (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Diana offers 27 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Diana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 60.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

How close is Hotel Diana to the airport?

Hotel Diana is 21.5 mi (43-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Diana?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Hotel Diana on May 14, 2026 start from $51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Diana have an airport shuttle?

Airport shuttle services are not available at Hotel Diana.

Does Hotel Diana offer free breakfast?

Hotel Diana does not offer free breakfast.

Is there a casino at Hotel Diana?

No, there is no casino at this hotel.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM.

Is there free parking at Hotel Diana?

This hotel offers free self parking and valet parking.

Does Hotel Diana have a pool?

Hotel Diana does not have a pool.

Does Hotel Diana have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Diana have a spa?

This hotel has a spa, which features massages.

How close is Hotel Diana to downtown Puebla?

Hotel Diana is 0.3 mi away from Puebla.

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 515 out of 787 reviews
Rating 8 - Good. 179 out of 787 reviews
Rating 6 - Okay. 45 out of 787 reviews
Rating 4 - Poor. 25 out of 787 reviews
Rating 2 - Terrible. 23 out of 787 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Atención excelente, muy limpio y muy cerca del centro, excelente ubicación
Stayed 5 nights in Feb 2026

6/10 Okay

Luca

Liked: Cleanliness, amenities, property conditions & facilities
No había agua caliente en el hotel :(
Stayed 1 night in Feb 2026

10/10 Excellent

LOUIS

Excellent service mais petit problème de disponibilité d’eau pour la salle de toilette
Stayed 3 nights in Feb 2026

10/10 Excellent

Amber, Coleman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026

6/10 Okay

Gabriela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was ok and the exterior areas of the hotel were well maintained. My room was spacious, but it had a strong smell of cleaning products and chlorine. The shower never got warmer than lukewarm, also there were no extra blankets available for the night. Additionally, my room had no outside windows, which would have been important to know at the time of booking. On the morning of checkout, the Wi‑Fi wasn’t working; the TV displayed a message saying it hadn’t been paid, and as a result, the service was unavailable.
Stayed 1 night in Jan 2026

10/10 Excellent

janice

Stayed 6 nights in Jan 2026

10/10 Excellent

Janice

Stayed 7 nights in Jan 2026

8/10 Good

Aldara, Taylorsville

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025

8/10 Good

Beverly

Traveled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026

8/10 Good

Lizbeth

Stayed 1 night in Sep 2025

10/10 Excellent

Axel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025

6/10 Okay

Jaaziel

Liked: Cleanliness
Bathrooms are a bit small.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Stayed 5 nights in Nov 2025

10/10 Excellent

Aidee Teresita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

8/10 Good

Claudia

Stayed 3 nights in Nov 2025

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025

10/10 Excellent

Amelia

Stayed 2 nights in Nov 2025

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian de la

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025

8/10 Good

Jorge

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Enrique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal siempre estuvo atento y disponible, las habitaciones son tal como las imágenes, muy bonitas y cómodas al igual que el baño, el aire acondicionado hacía sentir muy agradable la habitación a pesar del frio exterior y siempre estuvo disponible el agua caliente, además la ubicación es excelente a unos pasos del zócalo con muchas cosas cerca caminando, una zona muy segura y tranquila
Stayed 4 nights in Oct 2025

10/10 Excellent

Marie-Eve

Stayed 1 night in Oct 2025