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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout drapes
Lobby
Property entrance

Reviews

5.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Pool

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite, 1 Queen Bed

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated Queen Suite- Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout drapes

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated Deluxe Studio- North Building

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Charlottetown

City center stay.Within a 10-minute walk of this Downtown Charlottetown hotel, you'll find Historic Charlottetown Waterfront and Charlottetown Port. St. Paul's Church and Public Archives and Records Office are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.3 miles
  • Victoria Row - 5 min walk - 0.3 miles
  • Confederation Centre of the Arts - 7 min walk - 0.4 miles
  • Charlottetown Port - 8 min walk - 0.5 miles
  • Red Shores Racetrack and Casino - 16 min walk - 0.9 miles

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Leonhard's Cafe & Bakery - ‬5 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. The eco-certified Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Frequently asked questions

How close is Charlottetown Inn & Conference Centre to the airport?

Charlottetown Inn & Conference Centre is 4 mi (12-min drive) away from the Charlottetown, PE (YYG) airport, the closest popular airport to the property.

Does Charlottetown Inn & Conference Centre have an airport shuttle?

Airport shuttle services are not available at Charlottetown Inn & Conference Centre.

Does Charlottetown Inn & Conference Centre offer free breakfast?

Charlottetown Inn & Conference Centre offers free continental breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at Charlottetown Inn & Conference Centre?

No, there is no casino at this hotel, but Red Shores Racetrack and Casino (15-min walk) is nearby.

What time is check-in at Charlottetown Inn & Conference Centre?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Charlottetown Inn & Conference Centre?

This hotel offers free self parking.

Does Charlottetown Inn & Conference Centre have a pool?

Charlottetown Inn & Conference Centre features an indoor pool.

Does Charlottetown Inn & Conference Centre have a spa?

There are no spa services available at this hotel.

How close is Charlottetown Inn & Conference Centre to downtown Charlottetown?

Charlottetown Inn & Conference Centre is 0.4 mi away from Charlottetown.

Reviews

Charlottetown Inn & Conference Centre Reviews

5.6

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 198 out of 1439 reviews
Rating 8 - Good. 270 out of 1439 reviews
Rating 6 - Okay. 312 out of 1439 reviews
Rating 4 - Poor. 316 out of 1439 reviews
Rating 2 - Terrible. 343 out of 1439 reviews

Reviews

4/10 Poor

Tracey

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly the rooms that you stay in are across the street from the main part of the hotel. The breakfast and pool are in that same building but the rooms you sleep are across the street. I completely understand that we were notified they were experiencing renovations but the conditions of the furniture and hallways left us feeling dirty. The rooms were satisfactory but in need of attention in the bathrooms. I stayed in two different rooms over the weekend because of how I had to book last minute and both rooms were in similar conditions. The room wasn’t cleaned after our first night, I called first thing the next morning and was told they only offer housekeeping every 3 days. I said that wasn’t satisfactory and they did come later that day, replaced towels and emptied garbage’s. I would not recommend and will not return
Stayed 3 nights in Jun 2025

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
we stay for two nights, the second night electricity black out, fire alarm went on, staff nocked and bang on the door across my room. All these happened from 12:30-4:00 am. We did not able to sleep whole night. Not just second night, we also heard next room talking, loud and noisy!
Stayed 2 nights in Jun 2025

8/10 Good

Lawrence

Traveled with partner
Liked: Amenities
Good breakfast, helpful breakfast hostess
Stayed 1 night in Jun 2025

2/10 Terrible

Hui Qiong

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is run down and filthy. Bed was broken with the head part lower than the feet. Vending machines were removed. We stayed in the building across the street and the front door was not secured and there was no staff in the building. This is the worst hotel we stayed at anywhere around the world on all our journeys and we travel a lot.
Stayed 2 nights in Jun 2025

2/10 Terrible

jodie

Disliked: Property conditions & facilities

Not worth the money

There is no possible senerio that theu should be charging what they are. There are rooms duct taped closed. No base boards in the hallway. Mold in the shower. Paint peeling. Its over 200 to stay there! The forst room i was put in smelled so bad i had to ask for a different room
Stayed 1 night in Jun 2025

4/10 Poor

Caroline

Traveled with partner
Disliked: Property conditions & facilities
This hotel is crying out for renovation. Our room was substandard. Small room, way too big furniture that just sucked up the space. There was an air conditioning unit, which was really great, but the cords were laying along the floor, big tripping hazard. I tried to plug my phone into the wall plug, and there was a definite power draw. I did not use the plug. We had 2 thin bath towels, one hand towel and one facecloth. We did ask for another towel and received it. The bathroom is a bit sad, in need of a facelift… the door hinges are old and rusted. We did notice there was painting going on, so they might be working on the facelift already. There was breakfast in the morning. Muffins, bagels, waffles, cereal, tea, coffee, juice, yogurt. There were bathrooms across from the breakfast room on the lower level. I did notice a sign there were complimentary sanitary products available at the main floor check-in desk. Not really handy if you are in the lower level bathroom but at least they had some. The most important thing to note! This hotel says it’s accessible and there are ramps from the far side of the hotel. However the door to the lobby is out of order. They have a second door but the way the door opens is not accessible except by someone who can walk. I wouldn’t stay here again.
Stayed 1 night in Jun 2025

8/10 Good

Milan

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed across the street from the inn. Rooms were average. Was disappointed to see the tiered increase in pricing from $159 to $269 for Saturdays stay. There was no elevation in services or breakfast to correspond with the increase in the nightly stay to justify the cost. I wouldn’t stay there again. A positive is the location. Walkable to restaurants etc.
Stayed 3 nights in Jun 2025

8/10 Good

stéphanie

Traveled with family
Liked: Cleanliness
Great location
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Fairly close to downtown and shops and bars but with that, comes an undesirable element of folks hanging around and in the building
Stayed 2 nights in Jun 2025

8/10 Good

Deanna, Okotoks

Traveled with partner
A downtown location and hotel is under renovation. No rooms in the main building as they are the ones being renovated. You take a tunnel to get to the rooms. Hotel doesn’t seem to be in the safest area.
Stayed 1 night in Jun 2025

6/10 Okay

Don

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is under renovation and many areas were blocked off with tape. Many areas were unpainted, walls partially demolished. Even though it room was "renovated" (and we paid more for this) it still seemed unfinished with no ice bucket, no carpet. Finishes seemed low quality--thin towels, dresser drawer already not closing properly, etc.Disappointing overall for the money.
Stayed 1 night in Jun 2025

10/10 Excellent

Noémie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very nice overall for the price. Well located and the staff was very nice. The a.c. was not so much efficiant, and the builing is old. But it did the job nicely. I would recommend that hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness
Great location. Clean room, free breakfast, but nothing hot , except the waffles. Swimming pool was quiet, which was nice.
Stayed 7 nights in Jun 2025

6/10 Okay

Suzanne

Traveled with family
Disliked: Property conditions & facilities
This property was under construction during our stay so it was in poor condition. The night stand could not be reached from either bed. Because the property was under construction, I assume this is why there was not a lot of people staying there however it was super quiet and had a great sleep with no kids running up and down the hall The staff was super friendly and accommodating
Stayed 2 nights in Jun 2025

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay
Stayed 1 night in Jun 2025

8/10 Good

Dawn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was good overall but hotel is very outdated and run down. Staff was lovely!
Stayed 1 night in Jun 2025

6/10 Okay

Monique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had some hiccups on entering the room. It smelled like cigarettes/ a bar. It was a heavy lingering odour. The front desk staff, the hotel
Stayed 1 night in Jun 2025

4/10 Poor

Olga

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
For a room that was refurbished is was like putting lipstick on a pig the workmanship was horrible I found bugs underneath the m floor moulding in the bathroom in the corner in front the toilet to the bathtub I understand this is an old structure they should have shut the hole floor or complete building down for the upgrades the only thing that seen was a new fridge and stove . The exhaust fan in the bathroom was not working paint on the floor and side of tub which not replaced. Enamel was chipped in couple of spots poor quality of flooring in room. I paid extra for a refurbished room. All the carpenters staff or hired out help should be fired
Stayed 2 nights in Jun 2025

2/10 Terrible

Kayla

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived in the evening after a wedding in Canoe cove. We figured paying as much as we did we would atleast get a clean bedroom but one of the beds had dirty sheets, the sink had a dirty grime around the drain, the carpet was badly stained and had a sticky spot by the fridge. Their was stains and chunks of stuff on the ceiling. The AC lacked coldness hard to adjust. Light fixtures were hanging from the ceiling and thermometers that no longer working hanging off the wall.
Stayed 1 night in Jun 2025

6/10 Okay

Paige

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Marlene

Stayed 2 nights in Jun 2025

8/10 Good

jeremy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Builder is being renovated
Stayed 1 night in Jun 2025

4/10 Poor

William

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The floor was stcky, there was no usb charging slots, we were right beside hotel renos and something was clunking around above us.
Stayed 1 night in Jun 2025