4/10 Poor
Verified traveler
Traveled with family
Jan 5, 2019
Disliked: Cleanliness, staff & service
This is a private owner that has this unit. When we arrived the room was occupied by another party. Went to the Ramada Resort reception. They could not help because the unit is privately owned. Called the owned and got no response. Talked to the mother and daughter in the room and they said they had another day in the unit. The mother told me they were put into this room because the unit they were suppose to have was occupied by someone else. When we finally got ahold of the owner, she said she had switch us to another room. After 2hrs we finally got into our room. The room did not meet the description it was advertised as. Free WIFI There is NO WIFI or inner net access. Asked the Ramada Resort WIFI for access. I was told the Ramada owns the WIFI and you and in a private owned unit and are not entitled to WIFI. The unit was also advertised as having a kitchen, equipped with a refrigerator, coffee maker, microwave, cookware, dishware and utensils, stovetop, oven, toaster, The unit had a refrigerator, microwave, electric kettle, cookware, dishware, utensils, toaster. NO cooktops, oven or coffeemaker. Instructions were to use the toaster in the bathroom so you don't set off the smoke alarm. If you do the fire department will respond and the fine will be $1000.00 AUS. Of which you are responsible for. The unit was advertised as if it was the Ramada
Resort and Spa. It might be in the same facility but it is not part of the Ramada.
Verified traveler
Stayed 3 nights in Dec 2018