Palace Hotel

3.0 star property
Family-friendly 3-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Palace Hotel

Reception
Property video
Exterior
Garden
Indoor pool, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(17 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Family Suite, Multiple Beds, Garden View

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Family Quadruple Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Poços de Caldas

Heart of Poços de Caldas.With a stay at this Centro hotel, you'll be steps from Palace Casino and Pedro Sanches Square. Jose A Junqueira Park and Calendario Floral Monument are also within half a mile (1 km).

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.1 miles
  • Pedro Sanches Square - 2 min walk - 0.1 miles
  • Thermas Antonio Carlos - 3 min walk - 0.2 miles
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.3 miles
  • Macacos Fountain - 8 min walk - 0.5 miles

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Café Concerto - ‬3 min walk
  • ‪Café da Praça - ‬3 min walk
  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Kidelícia pizzas e lanches - ‬3 min walk

About this property

Palace Hotel

Family-friendly 3-star hotel with indoor pool
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Similar properties

Property amenities

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 50 per night)
  • Secured, covered valet parking on site (BRL 50 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 200 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 50 per night
  • Covered valet parking fee: BRL 50 per night
  • Rollaway bed fee: BRL 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have an airport shuttle?

Airport shuttle services are not available at Palace Hotel.

How much does it cost to stay at Palace Hotel?

As of Jun 11, 2026, prices found for a 1-night stay for 2 adults at Palace Hotel on Jun 21, 2026 start from $62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Hotel offer free breakfast?

Palace Hotel does not offer free breakfast.

Is there a casino at Palace Hotel?

No, there is no casino at this hotel, but Palace Casino (1-min walk) is nearby.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM.

Is there free parking at Palace Hotel?

Free parking is not available at this hotel. Self parking is available for BRL 50 per night, and valet parking for BRL 50 per night.

Does Palace Hotel have a pool?

Palace Hotel features an indoor pool.

Does Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Palace Hotel have a spa?

This hotel has a spa, which features massages.

How close is Palace Hotel to downtown Poços de Caldas?

Palace Hotel is 0.5 mi away from Poços de Caldas.

Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 939 reviews
Rating 8 - Good. 282 out of 939 reviews
Rating 6 - Okay. 108 out of 939 reviews
Rating 4 - Poor. 37 out of 939 reviews
Rating 2 - Terrible. 15 out of 939 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Renato

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Nivalda

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel

Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

KRISTIN

Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified

10/10 Excellent

Christine g h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jose Carlos Hoffmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2024
Verified

8/10 Good

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
Tive uma ótima experiência no Palace Hotel. A localização é excelente, bem no centro de Poços de Caldas, perto das principais atrações e muito fácil de fazer tudo a pé. A pensão completa vale muito a pena, com refeições bem servidas e saborosas. Outro ponto que merece destaque é a equipe, todos os funcionários foram muito educados, atenciosos e sempre dispostos a ajudar. Foi uma estadia muito agradável e eu voltaria com certeza.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
A recepcionista que me atendeu muito atenciosa e educada nota 10
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso de época, todo conservado e com excelente atendimento de toda equipe desde a chegada na portaria do hotel, recepção, restaurante, piscina, quarto amplo, espaço, roupa de cama, banheiro, tudo excelente!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso de época, todo conservado e com excelente atendimento de toda equipe desde a chegada na portaria do hotel, recepção, restaurante, piscina, quarto amplo, espaço, roupa de cama, banheiro, tudo excelente!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ODVAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo certo! Bem movimentado e um café da manhã excelente.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Silene

Liked: Cleanliness, staff & service, property conditions & facilities
É a 2ª vez que vamos ao hotel. Comida é ótima, super limpo, funcionários simpáticos e prestativos. A roupa de cama e a de banho são boas, limpas e de algodão. Os travesseiros e colchão novos. Quarto equipado com tv, ar condicionado, cortinas blackout, escrivaninha, armário e suporte para 1 mala, poderia ter mais 1 suporte para mala e mais tomadas. A piscina é fantástica, me sento no filme Cocoon, saímos rejuvenecidos!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Dimitrios

Liked: Cleanliness, staff & service
Hotel antigo, mobília antiga e preço elevado
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ansley Sebastião

Liked: Cleanliness, staff & service, amenities
Sim! Quarto limpo, agradável. Apenas a lâmpada do banheiro ficava todo o tempo enquanto acesa. Quarto 123. Equipe boa, desde os porteiros, a recepção e as governantas. Café da manhã é muito bom!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, amenities
Tudo perfeito...nota 1.000
Jantar maravilhoso.
Todos  os lugares do hotel  lindíssimos.
Piscina termal impecável.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria Cecília

Liked: Cleanliness, staff & service, amenities
Ótimo atendimento,hotel como sempre impecável em todos os sentidos, piscina maravilhosa! Um elogio ao recepcionista Bruno muito educado e amável em todas as nossas hospedagens!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, amenities
Equipe Piscina Banhos Localização
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities
Sem nada a reclamar. Perfeito.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities
Tudo perfeito.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pedro Aparecido

Liked: Cleanliness, staff & service, amenities
Quarto, equipe, piscina, comida tudo ótimo
Stayed 3 nights in Feb 2026