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"This might have been the smallest hotel room I've rented. The room was clean, bed was comfortable. It had all of the amenities expected. Bed was co ... " More

By a verified traveler on Wed 17 May 2017

Hotel Description

Enjoy the indoor pool at this 3-star Pocatello hotel

In Pocatello

You'll be within 3 miles (5 km) of Holt Arena and 6 miles (10 km) of Portneuf Medical Center with a stay here. Idaho State University (ISU) and L.E. and Thelma E. Stephens Performing Arts Center are also within 6 miles (10 km).

Renovated in 2016

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 149 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free local calls are also available.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$84* Per night/room Jan 19 - Jan 20

Standard Room, 2 Queen Beds, Non Smoking (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly;Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking (Small Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking (Pet Friendly;with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Pocatello Inn ratings based on 32 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Pocatello Inn

Everyone (7) Couples (2) Family (5)
5 out of 5
Have stayed at this property several times and find the staff good and location easy to access from I 15

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 4, 2019 by Lis - Director of Sales

Thank you for taking the time to write a review about your visit. It is always nice to see returning guests. We appreciate your feedback.

3 out of 5
The rooms are set for business Travelers and didn't have an actual table to do sit at needed an extra chair so we had to make do.

Posted by on May 1, 2019

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Comment from Hotel Management

May 3, 2019 by Lis - Director of Sales

I am sorry that we did not exceed your expectations and that your room didn't include all that you needed. We do have rooms that have a table or desk and extra chair just depending on the room type that is booked. If I can suggest, the next time you book a room please call the front desk staff and they will be happy to let you know if the room you booked has a table and extra chair. We appreciate your feed back and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 1, 2019 by Lis - Director of Sales

Thank you for taking the time to rate your stay. We are glad that you enjoyed your time with us. We appreciate your feedback.

5 out of 5
Close to interstate. Very clean. Nice. Friendly staff. Great Breakfast.

Posted by on Mar 1, 2019

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Comment from Hotel Management

Mar 1, 2019 by Lis - Director of Sales

Thank you for taking the time to write a review about your visit. I will pass on your comments to the staff, this will make their day as they work hard to ensure that all our guests have a restful and comfortable stay. We appreciate your feedback.

4 out of 5
Nice furnishings, great breakfast and good coffee.

Posted by on Feb 12, 2019

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Comment from Hotel Management

Feb 13, 2019 by Lis - Director of Sales

Thank you for taking the time to write a review about your visit. I am glad that you took advantage of the breakfast. We appreciate your feedback.

5 out of 5
Location was great and staff very friendly. All the amenities you expect

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 13, 2019 by Lis - Director of Sales

Thank you for taking the time to write a review about your stay with us. We are glad that you had a good experience. I will pass on your comments to the staff. This is rewarding to hear as they work hard to make sure all our guests have a comfortable stay.

3 out of 5

Older hotel.

Hotel okay. Older rooms in need of freshening. Biggest problem was lack of elevator. Three story hotel.

Posted by , from Los Angeles on Jun 15, 2018

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Comment from Hotel Management

Jun 18, 2018 by Lis - Director of Sales

Thank you for taking the time to rate and write a review about your stay. I am sorry that we didn't meet your expectations but we do appreciate your feedback.

3 out of 5
We have a problem with stairs. When staying at other hotels they are more than willing to give us a floor on ground level. We were told they couldn't do that because we reserved our room on line.

Posted by , from sunset Utah on Mar 25, 2018

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Comment from Hotel Management

Mar 27, 2018 by Lis - Director of Sales

I am sorry that we did not meet your expectations and there was an issue with the stairs. I will talk with the front desk staff as it doesn't matter how you booked your room, if we have that room type available on the main floor they should try to help you with your needs. It may have been that we had a busy night and didn't have the room type available. We appreciate your feedback.

4 out of 5

Small room with great breakfast

Pros: Breakfast
Cons: Maybe other rooms are larger. Ask when checking in.
This might have been the smallest hotel room I've rented. The room was clean, bed was comfortable. It had all of the amenities expected. Bed was comfortable and room was very quiet. For a single night stay on a long trip, it was fine.

Posted by , from Oregon on May 17, 2017

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Comment from Hotel Management

May 19, 2017 by Lis

Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Our hotel has many different sizes of rooms depending on your needs. Next time you make a reservation I highly suggest that you talk with the Front Desk Staff and they will be happy to advise you on what we offer. We hope that you visit us again soon and look forward to your return.

1 out of 5

Beds hard as a rock. Tiniest room ever!!

Will stay across the street next time. If extra fees for pets are applicable then it should be disclosed. And the beds were hard as a rock. And the breakfast was NASTY!

Posted by , from Boise, Id on May 2, 2017

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Comment from Hotel Management

May 4, 2017 by Pocatello Inn Management

We apologize for your inconveniences. We do advertise that we charge a pet fee. We will take your feedback and work to improve our hotel for our future guests. We apologize again.

About the Best Western Pocatello Inn

Location 1415 Bench Rd, Pocatello, ID 83201

Property Features

Best Western Pocatello Inn offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A business center and a meeting room are available. The business-friendly Best Western Pocatello Inn also features a garden, a picnic area, and coffee/tea in a common area. Self parking is free. A complete renovation of Best Western Pocatello Inn was completed in April 2016. This 3-star Pocatello hotel is smoke free.

  • 149 guestrooms or units
  • Built in 1977
  • Breakfast available (free)
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Pocatello, ID (PIH-Pocatello Regional) (14.5 km / 9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Pocatello Inn offers 149 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Pocatello hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6 AM to 9 AM.

Aura Lounge - This bar specializes in American cuisine and serves light fare only. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Pocatello
  • Best Western Pocatello Inn
  • Pocatello Best Western
  • Pocatello Inn
  • Best Western Plus Cottontree Hotel Pocatello
  • Best Pocatello Pocatello
  • Best Western Pocatello Inn Hotel
  • Best Western Pocatello Inn Pocatello
  • Best Western Pocatello Inn Hotel Pocatello

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.