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Best Western Plus Mesa

2.5-star property
1563 S Gilbert Rd, Mesa, AZ 1-855-201-7819
3.7 out of 5
Good!
See all 12 travelocity Reviews

"The carpets in the hallways and in the rooms where dirty they need to be replaced or cleaned and shampooed and the bathrooms need to be updated and th ... " More

By a verified traveler on Thu 08 Jul 2021

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Hotel Description

Hotel near Mesa Arts Center in Mesa

In Mesa

You'll find Hale Centre Theatre and Gilbert Historical Museum within 3 miles (5 km) of this hotel. Mesa Arts Center and Mesa Convention Center are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 115 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Premium bedding, coffee/tea makers, and free local calls are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Dec 1 - Dec 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Mesa ratings based on 12 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Mesa

Everyone (2) Family (12)
4 out of 5
The carpets in the hallways and in the rooms where dirty they need to be replaced or cleaned and shampooed and the bathrooms need to be updated and the bath tubs had a yellow stain ring overall the hotel is good just carpets and bathrooms need to be remodel.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 8, 2021 by Leian- Guest Relations Manager, BWP Mesa

Thank you for your feedback. We will be addressing your concerns.

1 out of 5
They lost one of my room reservations. Employees had to room together.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 24, 2021 by Leian- Front Desk Associate, BWP Mesa

Thank you for your feedback. We will be addressing your concerns.

4 out of 5
I liked how it looked really professional, also very friendly associates.

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 16, 2021 by Guest Relations Manager- BWP- MESA

Dear Valued Guest, Thank you for your recent rating and review of our property. Our team takes great pride in making our guests experience better every chance we get. We greatly appreciate your patronage, and hope that you will come back soon to visit! Kind Regards,

5 out of 5
Great breakfast , good customer service and the bed was comfortable

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 24, 2020 by Guest Relations Manager- BWP- MESA

Dear Valued Guest, Thank you for your PERFECT 5 out of 5 rating and review of the Best Western Plus Mesa! Our team of courteous customer service professionals provide the comforts of home for the best value in the business! Our mission is simple; offer genuine care and quality service to every guest, every stay. The goal is to create repeat guests, brand loyalty, and to be your home away from home whenever you are visiting in the valley of the sun! Dearest Thanks,

2 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Guest Relations Manager- BWP- MESA

Dear Valued Guest, I would like to sincerely apologize for not exceeding your expectations during your most recent visit at our property. We will utilize your review to enhance our services for you and other future guests. I hope that you will consider staying with us again soon, so that we can have the opportunity to provide you with a superior experience. Thank you for choosing to stay with us, and for helping make our hotel better. Best Regards,

5 out of 5
FRONT DEST PERSONAL AT ARRIVE AND DEPARTURE WE VERY GOOD

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Guest Relations Manager- BWP- Mesa

Dear Valued Guest, Our team is profoundly proud of your PERFECT 5 out of 5 rating of the Best Western Plus Mesa! Our courteous professionally trained staff provide the comforts of home for the best value in the business! Our mission is to create repeat guests by offering genuine care and quality service. The goal is to be your home away from home whenever you are in the valley! Dearest Thanks,

3 out of 5
The fact that a unknown 40 hold was put on my debit card concerned me, but then it showed up twice. So after i paid online for my room for 3 days, the hotel had an 80 dollar hold on my budget. They said they would look into it. They swore i was wrong or that it was the banks fault. After the last complaint, one of the charges magically disappeared in seconds. The room was nice, the stay wasnt bad and the breakfast was excellent but the money situation put a dark cloud over the entire stay.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Jason

On behalf of our team, I would like to apologize for any frustration this may have caused. I know you expected some consistency from us and we failed to deliver that with the authorization. I am happy to hear the rest of your stay was pleasant. I hope you will come back and visit so we can provide an even better stay.

3 out of 5
The price was okay. The first room we were sent to smelt very musty. They very easily changed rooms for us. The check in staff were very sweet and understanding. The check out was a little confusing. I was told by the night time staff that they would print my receipt in the morning when I checked out, but then I was told by the morning staff I would get it through email. I asked for it right then and there because they charge a $40 incident fee that would be reimbursed upon check out. They printed a receipt. It didn’t have the amount I paid on it, nor did it have the incident charge on it. I asked if I could the correct receipt. They said they don’t have it because the incidental charge doesn’t have a receipt. And the wrong amount on the receipt they printed was something about Expedia have the correct amount and they can’t print it. I hope I get reimbursed without issues.

Posted by on May 19, 2019

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Comment from Hotel Management

Jun 6, 2019 by TJ

Hello Kay, Thank you for your candid feedback. I am so sorry about the confusion regarding your receipt. The incidentals are a "hold" on your card that are released at check-out. Because it's not an actual charge, there is not a receipt for it. Also, because you booked and paid for your room through Travelocity, the receipt comes from them as well. I hope this clears up any confusion. If not, please give us a call directly and we will be happy to help. We hope to see you again.

5 out of 5
Like that it was located next to the highway we needed to get to the airportl

Posted by on Mar 24, 2019

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2 out of 5
Our toilet would not flush. Maintenance came to plunge and dripped toilet water on the seat, used our bath towel to wipe off. Next morning it still would not flush. Clerk offered us points at checkout but we are not members and she could do nothing else because we booked through travelocity.

Posted by on Mar 1, 2019

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Comment from Hotel Management

Mar 9, 2019 by Best Western Hotels & Resorts

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

About the Best Western Plus Mesa

Location 1563 S Gilbert Rd, Mesa, AZ 85204

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to December 31 2021 (dates subject to change):

  • Spa tub

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Mesa offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. There are 2 meeting rooms available. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Mesa. Self parking is free. This Mesa hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • 480 sq ft of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Mesa offers 115 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of: Ecolab (3rd party expert - Global); Safe Travels (WTTC - Global); COVID-19 Guidelines (CDC); SafeStay (AHLA - USA).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Jaffotel
  • Jaffotel Hotel
  • Jaffotel Mesa
  • Jaffotel Mesa Hotel
  • Best Western Plus Mesa Hotel
  • Best Western Plus Mesa
  • Hampton Inn Phoenix/Mesa Hotel Mesa
  • Hampton Inn Mesa
  • The Jaffotel Mesa Hotel
  • Best Western Plus Mesa Mesa
  • Best Western Plus Mesa Hotel
  • Best Western Plus Mesa Hotel Mesa

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.