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Charlevoix Inn & Suites SureStay Collection by Best Western

2-star property
800 Petoskey Ave, Charlevoix, MI 1-855-201-7819
4.0 out of 5
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See all 25 travelocity Reviews

"Our check-in person was very friendly but had limited knowledge of the facility. In fairness to her, it was her third day and she was working alone. " More

By a verified traveler on Sun 07 Aug 2022

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Hotel Description

Enjoy free breakfast at this golf Charlevoix hotel

Near the airport

Within a 5-minute walk of the hotel, you'll find Lake Charlevoix and Lake Chalevoix Depot Beach. Also, Artform Fabricating is within half a mile (1 km) and Charlevoix Beach is within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Dec 7 - Dec 8

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Patio (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Charlevoix Inn & Suites SureStay Collection by Best Western ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Charlevoix Inn & Suites SureStay Collection by Best Western

Everyone (11) Couples (7) Family (6)
1 out of 5
287.00 for a tiny room that smelled bad. Dogs in another room barking all night. Dead bugs in the bathroom, light sockets that don’t work.coffee pot was dirty and a small plastic 60’s shower that was filthy. Very disappointed in the advertising was exciting a nice room.

Posted by on Sep 5, 2022

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Comment from Hotel Management

Oct 10, 2022 by Marjaree

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Marjaree ForbesDirector of Sales

1 out of 5

Posted by on Aug 17, 2022

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3 out of 5
Our check-in person was very friendly but had limited knowledge of the facility. In fairness to her, it was her third day and she was working alone.

Posted by on Aug 7, 2022

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Comment from Hotel Management

Aug 10, 2022 by Becky-GM

Thank you for your feedback. I will share with my team.

5 out of 5

Posted by , from BRIGHTON on Aug 4, 2022

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5 out of 5

Posted by on Dec 18, 2021

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4 out of 5
Hair soap dispenser in shower was empty. Bed was too firm for me. Pillows were too thick.

Posted by on Nov 1, 2021

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5 out of 5
Nice hotel met the new owner who was very nice

Posted by on Sep 30, 2021

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5 out of 5
Close to shops/restaurants…

Posted by on Sep 21, 2021

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4 out of 5
I did not like paying almost 300.00 for a room thar looked like it was last remodeled in the early nineties. Rust in bathroom. Missing shampoo container to go with the conditioner supplied.

Posted by on Aug 22, 2021

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5 out of 5
Needs a little updating.

Posted by on Aug 16, 2021

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About the Charlevoix Inn & Suites SureStay Collection by Best Western

Location 800 Petoskey Ave, Charlevoix, MI 49720

Property Features

Charlevoix Inn & Suites SureStay Collection by Best Western offers its guests an indoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, a meeting room, and limo/town car service. Free breakfast is served daily. Event space at this hotel measures 650 square feet (59 square meters) and includes conference space. An area shuttle within 200 mi and an airport shuttle (available 24 hours) are available for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available. This Charlevoix hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 650 sq ft of conference space
  • 59 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle within 200 mi, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, casino shuttle, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Charlevoix Inn & Suites SureStay Collection by Best Western offers transfers from the cruise terminal, ferry terminal, and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (roundtrip)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlevoix Inn
  • Charlevoix Hotel Charlevoix
  • Charlevoix Inn And Suites
  • Charlevoix Inn Suites
  • Charlevoix Inn Suites SureStay Collection by Best Western

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.