"The hotel was beautiful and sparking clean! me and my friends loved it!!! " More
Heart of Petaluma
You'll be steps from Phoenix Theater and within a 10-minute walk of Petaluma Historical Museum. Also, Petaluma Arts Center is within half a mile (1 km) and Bernstein Institute is within 2 miles (3 km).
Winery, dining
An attached winery and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and free newspapers are also provided.
Free Internet, refrigerators
The individually decorated guestrooms offer free WiFi, free wired Internet, and free bottled water. Other amenities include refrigerators, coffee/tea makers, and LED TVs with digital channels.
Aug 6, 2020 by Guest Experience Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team
Jul 23, 2020 by Guest Experience Team
Hey Irish, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our hotel clean and beautiful, and it's nice to read that you and your friends loved our accommodation. We also hope your stay was comfortable, and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Dustin Groff General Manager
Jun 18, 2020 by Customer Care Team
Hi John, Thank you for taking the time to review your stay with us. We are glad that you appreciated the amenity bag, and it's nice to know that our staff left a positive impression on you. At Hotel Petaluma, our aim is to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the disappointment you describe with parking, and we are sorry for the noise issue that you experienced with the air conditioner. Kindly note that we are always looking at ways to improve the guest experience, and parking is one of the several aspects that we are working on. We will also forward your feedback about the air conditioner to our maintenance team so that they can service the unit and fix the issue. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Dustin Groff General Manager
Mar 18, 2020 by Front Desk Supervisor
These are facts. No reason to deny what is true. Be yourself and have a fun filled factual day!
Feb 14, 2020 by Customer Care Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team
Mar 18, 2020 by Front Desk Supervisor
Thank you for the recommendation, we look forward to seeing you on the return. Have a Wonderful Week!
Dec 31, 2019 by Customer Care Team
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
Nov 16, 2019 by Jeff Newsome / Front Desk Supervisor
Thank you for your honest words, we appreciate you taking the time to let us know. We hope to see you here again soon!
Nov 6, 2019 by Customer Care Team
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
Jul 5, 2019 by Customer Care Team
Dear KC, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
This property is closed from December 14 2020 to March 31 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from April 1 2021 to April 30 2021 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
A winery is on site. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. The business-friendly Hotel Petaluma, Ascend Hotel Collection also features tour/ticket assistance, complimentary newspapers in the lobby, and a fireplace in the lobby. This 3-star Petaluma hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free parking nearby , Offsite parking discounted rates available
Hotel Petaluma, Ascend Hotel Collection offers 91 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. 32-inch LED televisions come with premium digital channels. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Hotel Petaluma, Ascend Hotel Collection has a restaurant on site.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).