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"Nothing above normal, price a little higher for my opinion, Have a great Breakfast Buffet for a very good price. Next time will request an upgrad ... " More

By a verified traveler on Thu 18 Jan 2018

Hotel Description

Family-friendly 5-star hotel near Multicentro Panama

City center stay

Within 2 miles (3 km) of this Panama City hotel, you'll find Multicentro Panama and Multiplaza Pacific Mall. Also, National Theater is within 3 miles (5 km) and Panama Viejo is within 6 miles (10 km).

Renovated in 2014

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and supervised childcare. Enjoy a meal in one of the 2 coffee shops/cafés and freebies like WiFi in public areas and an area shuttle.

Free Internet, MP3 docks

The 142 soundproofed guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and minibars.

Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waldorf Astoria Panama ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Waldorf Astoria Panama

Everyone (5)
5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Front Desk Team

Dear guest, we thank you for your wonderful review. we hope to see you soon. Best regards

3 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Front Desk Team

Dear guest, Your opinion really matters to us, so we can improve our service every day. Regards

4 out of 5

Standard but little higher

Pros: Breakfast buffet
Cons: Ice Buckets and iron Limited Laundry service, have to wait all day for your cloth, your are at Waldorf Astoria, service has to be excellent.
Location: Miss ocean view
Nothing above normal, price a little higher for my opinion, Have a great Breakfast Buffet for a very good price. Next time will request an upgrade.

Posted by , from Costa Rica on Jan 18, 2018

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Comment from Hotel Management

Jan 23, 2018 by Waldorf Astoria Panama

Dear Guest, Thank you very much for your recent visit and for sharing your experience with other travelers. We will be happy to host you again in our hotel. Kind regards. Claudia Arias

4 out of 5

Good option

Pros: location, decor and overall experience was good.
Cons: higher standard of service
Location: several good restaurants nearby, Soho Mall, nice grocery store across the street
I could find the WA standard in the decor and overall condition. Good location with restaurants nearby and safe. I think they can improve in the breakfast. I only found a buffet, should have "a la carte " option . Maybe the half empty floor did not help as well. As everything else in PTY, if they improve the quality of service, they will take the tourism business in the region. I lived there for a couple of years and you get crazy if you do not have patience, Training, training and training is the key word for Panamanian service providers.

Posted by , from Miami on May 10, 2017

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5 out of 5

Best place to stay

The people were extremely nice the hotel was luxurious not too far from the airport in the center of the city and not too far from the touristy and historical place they had a nice pool and a lot of things that contribute to its five star rating and the breakfast was hands-down the best part

Posted by , from california usa on Aug 13, 2016

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2 out of 5

poor service

Pros: the food in the dinning room was good
Cons: house keeping and room service
Location: great location downtown and walk in the day time only
the service was poor and slow for room service, we got the wrong order and it took them 45 min. to bring the right order. we had to ask for towels three days in the row. the room was alright the bed was not a good bed to sleep in.

Posted by , from Detroit,Michigan on Jan 17, 2016

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Property Features

Waldorf Astoria Panama offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants and 2 coffee shops/cafés, as well as a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3391 square feet (315 square meters). A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Waldorf Astoria Panama. A free area shuttle within 2 km is available. For a fee, parking is available. A complete renovation of Waldorf Astoria Panama was completed in 2014. This 5-star Panama City hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 3391 sq ft of conference space
  • 315 sq m of conference space
  • Built in 2012
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Tocumen Intl. Airport (PTY) (24.1 km / 15 mi)
  • Train station: Panama City Passenger Station (8.8 km / 5.5 mi)
  • Metro station: Iglesia del Carmen Station (0.9 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 2 km; airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Waldorf Astoria Panama offers 142 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Panama City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Oven
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

BRIO Brasserie - This brasserie specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Ginger - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bungalow Terrace Pool Bar - This rooftop bar specializes in international cuisine and serves light fare only. Open daily.

Peacock Alley Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Waldorf Astoria Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PAB 15 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: PAB 150 per pet, per week
  • Maximum 1 per room (weight limit: 30 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Masks are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between PAB 14.50 and PAB 19.50 per person (approximately)
  • Airport shuttle fee: PAB 40 per person (one-way)
  • Valet parking fee: PAB 15 per night
  • Pet fee: PAB 150 per pet, per week
  • Rollaway bed fee: PAB 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Panama Waldorf Astoria
  • Waldorf Astoria Hotel Panama
  • Waldorf Astoria Panama
  • Waldorf Astoria Panama Panama City
  • Waldorf Astoria Panama Hotel
  • Waldorf Astoria Panama Hotel
  • Waldorf Astoria Panama Panama City
  • Waldorf Astoria Panama Hotel Panama City

You should know

  • Waldorf Astoria Panama offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.