Hotel Portella

5.0 star property
5-star luxury hotel near Port of Palma de Mallorca

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Photo gallery for Hotel Portella

Terrace/patio
Reception
Terrace/patio
Exterior
Premium bedding, minibar, soundproofing, iron/ironing board

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001
  • Place, Cathedral of Santa Maria of Palma
    ‪2 min walk‬
  • Place, Paseo Maritimo
    ‪2 min walk‬
  • Place, Parc de la Mar
    ‪2 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪9 min drive‬

Room options

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Suite

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Suite Arab Baths

  • 753 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

Superior Suite, 2 Bedrooms (Santa Clara)

  • 624 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

Family Room, 2 Bedrooms (Can Serra)

  • 495 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

Family Suite, 2 Bedrooms (Can Serra Patio)

  • 560 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds and 1 King Sofa Bed

Premium Suite, 2 Bedrooms (Mirador Portella)

  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed

Comfort Double Room

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Palma de Mallorca

Palma de Mallorca Old Town stay.With a stay at this Palma de Mallorca Old Town hotel, you'll be steps from Parc de la Mar and Paseo Maritimo. Parque del Mar and Cal Marquès del Palmer are also within half a mile (1 km).

What's nearby

  • Cathedral of Santa Maria of Palma - 2 min walk - 0.1 miles
  • Paseo Maritimo - 2 min walk - 0.1 miles
  • Parc de la Mar - 2 min walk - 0.1 miles
  • Palma Town Hall - 3 min walk - 0.2 miles
  • Plaza Mayor de Palma - 6 min walk - 0.4 miles

Getting around

  • Marratxi Pont d Inca Station - 13 min drive
  • Intermodal Station - 15 min walk
  • Palma de Mallorca Airport (PMI) - 15 min drive

Restaurants

  • ‪The Guinness House - ‬7 min walk
  • ‪Cappuccino Grand Café At Hotel Mama‘ - ‬4 min walk
  • ‪Ca's Caparrut - ‬5 min walk
  • ‪Cafè Plaça - ‬3 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Hotel Portella

5-star luxury hotel near Port of Palma de Mallorca
Hotel Portella offers its guests a steam room and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Portella.

This 5-star Palma de Mallorca hotel is smoke free.

  • 14 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Portella offers 14 air-conditioned accommodations with minibars and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (32 inch wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Smart TV with cable channels

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 35 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, American Express, Diners Club, debit cards, and cash.

Property Registration Number H5478521

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Portella
Hotel Portella Hotel
Hotel Portella Palma de Mallorca
Hotel Portella Hotel Palma de Mallorca

Frequently asked questions

How close is Hotel Portella to the airport?

Hotel Portella is 6.5 mi (15-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

Does Hotel Portella have an airport shuttle?

Airport shuttle services are not available at Hotel Portella.

How close is Hotel Portella to the beach?

This hotel is a short 11-minute walk from Ca'n Pere Antoni Beach and 6.2 mi (14-min drive) from Playa de Palma. Don't forget your sunscreen!

Does Hotel Portella offer free breakfast?

Free breakfast isn’t provided at Hotel Portella, but cooked-to-order breakfast is offered for a fee of EUR 35 for adults and EUR 35 for children. It's available every day from 8:00 AM to 1:00 PM.

Is there a casino at Hotel Portella?

No, there is no casino at this hotel, but Mallorca Casino (12-min drive) is nearby.

What time is check-in at Hotel Portella?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Portella?

Free parking is not available at this hotel.

Does Hotel Portella have a pool?

Hotel Portella does not have a pool.

Does Hotel Portella have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Portella have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Portella to downtown Palma de Mallorca?

Hotel Portella is 0.2 mi away from Palma de Mallorca.

Hotel Portella Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 36 out of 37 reviews
Rating 8 - Good. 0 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Sep 2025

10/10 Excellent

Emily

Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, the staff can’t do enough for you and breakfast is in till 1pm and it’s all cooked fresh for you. A fabulous place to stay. The only down side was there were building works next door and drilling started early on the Monday, however it wasnt till much later on the Tuesday . If your thinking of staying might be worth checking these works have finished before booking
Stayed 4 nights in Aug 2025

10/10 Excellent

Benjamin Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy from the surrounds are enchanting
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a find!!! an amazing hotel with fantastic staff ...beautiful boutique type hotel very clean very tranquil and perfect location...a must stay in Palma
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Stayed 2 nights in Apr 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 5 nights in Sep 2024

10/10 Excellent

Mauricio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gregory, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Lulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Shari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Marleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartige Unterkunft - im Zentrum Palmas und doch ruhig gelegen. Im Portella angekommen, betritt man eine kleine Oase. Die Mitarbeiter:innen sind wirklich großartig, Abendessen und Frühstück waren fantastisch, das Design beeindruckend.
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jenny

Stayed 1 night in Jul 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025