2/10 Terrible
Karen
Traveled with partner
Apr 17, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
The lady at reception (Andrea ?) was extremely rude upon check in. After my husband and I checked in and paid the city tax she told us that bikes were not allowed at the hotel and it was written all over their website and Expedia (it is not).
She offered to hold the bikes over night but could not ensure their safety. I asked about the luggage storage and she said that bikes were not a part of it.
Then she told my husband and I that she could lock them behind the door off to the side of the reception but the hotel would not be responsible for their safety.
I told her that it was fine and that we just need to offload our bike bags into the hotel
room as all of our belongings were on the road bikes. Including our clothes. She said okay and to bring the bikes back down.
We were not in our room 5 minutes and she called the room YELLING at me saying that the bikes were not allowed in any of the halls or the room. There was no “hello” but a “ARE YOU IN THE ROOM WITH BIKES!!!?” I explained to her that we were offloading our bike bags to drop our bikes off at the rental shop in C’an Pastilla.
She continued to yell at me on the phone telling me to bring my bike down and I said yes that I would I was just trying to offload the bags.
After getting off the phone within the next TWO minutes she called the room AGAIN as the hotel room door was closing behind me as I was on my way down to reception. Once at reception she again began to chastise me as I apologized and tried to explain.
Karen
Stayed 2 nights in Apr 2025
