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The Ben West Palm, Autograph Collection

4.0 star property
4-star hotel near Clematis Street

Choose dates to view prices

Photo gallery for The Ben West Palm, Autograph Collection

Outdoor pool, pool umbrellas, sun loungers
Reception
Lobby
2 bars/lounges, poolside bar
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

View in a map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Place, Clematis Street
    ‪1 min walk‬
  • Place, CityPlace
    ‪9 min walk‬
  • Place, Palm Beach County Convention Center
    ‪16 min walk‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 343 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(23 reviews)
  • 343 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 347 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 347 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 55-inch Smart TV with cable channels, TV, Netflix

Junior Suite, 1 King Bed

  • 638 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(14 reviews)
  • 343 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 343 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 347 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • 347 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 347 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 341 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 341 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 341 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 341 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, City View (Hearing Accessible)

  • 347 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

West Palm Beach

Close to the beach.You'll find Clematis Street and CityPlace within a 15-minute walk of this West Palm Beach hotel. Palm Beach County Convention Center and Worth Avenue Mall are also within 2 miles (3 km).

What's nearby

  • Clematis Street - 1 min walk - 0.1 miles
  • CityPlace - 9 min walk - 0.5 miles
  • Palm Beach Atlantic University - 14 min walk - 0.8 miles
  • Palm Beach County Convention Center - 16 min walk - 0.9 miles
  • Kravis Center For The Performing Arts - 18 min walk - 1.0 mile

Getting around

  • West Palm Beach Central Brightline Train Station (WPT) - 8 min walk
  • Palm Beach Intl. Airport (PBI) - 14 min drive

Restaurants

  • ‪Elisabetta's Ristorante - ‬1 min walk
  • ‪Rocco's Tacos & Tequila Bar - ‬2 min walk
  • ‪Roxy's Pub - ‬3 min walk
  • ‪Lynora's Osteria - ‬3 min walk
  • ‪Grease Burger Beer and Whiskey Bar - ‬3 min walk

About this property

The Ben West Palm, Autograph Collection

4-star hotel near Clematis Street
The Ben West Palm, Autograph Collection offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 7791 square feet (724 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly The Ben West Palm, Autograph Collection. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

  • 1 building
  • 208 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 7791 sq ft of conference space
  • 724 sq m of conference space
  • Built in 2020
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Ben West Palm, Autograph Collection offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 145 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 for adults, and USD 10.00 to 20.00 for children
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 12 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

Frequently asked questions

How close is The Ben West Palm, Autograph Collection to the airport?

The Ben West Palm, Autograph Collection is 5.6 mi (14-min drive) away from the Palm Beach Intl. Airport (PBI) airport, the closest popular airport to the property.

How much does it cost to stay at The Ben West Palm, Autograph Collection?

As of Dec 3, 2025, prices found for a 1-night stay for 2 adults at The Ben West Palm, Autograph Collection on Dec 14, 2025 start from $458.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ben West Palm, Autograph Collection have an airport shuttle?

Airport shuttle services are not available at The Ben West Palm, Autograph Collection.

How close is The Ben West Palm, Autograph Collection to the beach?

This hotel is 8.5 mi (29-min drive) from Lake Worth Beach and 1.4 mi (3-min drive) from Merrian Road Beach. Don't forget your sunscreen!

Does The Ben West Palm, Autograph Collection offer free breakfast?

Free breakfast isn’t offered at The Ben West Palm, Autograph Collection, but cooked-to-order breakfast is offered for a fee of between USD 20.00 and 40.00 for adults, USD 10.00 and 20.00 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to 1:00 PM.

Is there a casino at The Ben West Palm, Autograph Collection?

No, there is no casino at this hotel, but Club Vegas Casino Arcade (7-min drive) and Lake Worth Casino Building and Beach Complex (15-min drive) are nearby.

What time is check-in at The Ben West Palm, Autograph Collection?

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM.

Is there free parking at The Ben West Palm, Autograph Collection?

Free parking is not available at this hotel. Valet parking is available for USD 57 per night.

Does The Ben West Palm, Autograph Collection have a pool?

The Ben West Palm, Autograph Collection features an outdoor pool.

Does The Ben West Palm, Autograph Collection have a restaurant?

There are 2 onsite restaurants, offering options like local and international cuisine, ocean views, and brunch.

Does The Ben West Palm, Autograph Collection have a spa?

There are no spa services available at this hotel.

How close is The Ben West Palm, Autograph Collection to downtown West Palm Beach?

The Ben West Palm, Autograph Collection is 0.1 mi away from West Palm Beach.

The Ben West Palm, Autograph Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 391 out of 493 reviews
Rating 8 - Good. 51 out of 493 reviews
Rating 6 - Okay. 22 out of 493 reviews
Rating 4 - Poor. 14 out of 493 reviews
Rating 2 - Terrible. 15 out of 493 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a beautiful view overlooking the intercoastal. Went to a wonderful restaurant and the hotel has a shuttle, which will pick you up within 2 miles of the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a 5 star hotel. The staff is 100% in tune to their guests needs. Room service is fast. The restaurant is excellent and we are from Charleston and are food snobs so that is saying alot. The rooftop bar is similar to those in San Francisco. And the beds and pillows are literally dreaming. What a fantastic experience-absolutely worth the price Wow! This has been an experience we will be talking about for years.
Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Traveled with group
Liked: Amenities
Wonderful place staff were amazing!
Stayed 1 night in Aug 2025

10/10 Excellent

Abaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Syreeta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and accommodating. Beautiful view.
Stayed 4 nights in Jun 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is well located and well designed with a very good breakfast and cool rooftop bar!
Stayed 2 nights in Aug 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, amenities
The BEN hotel was the BEST hotel. They were so sweet and great services
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay at the Ben. Pedestrian friendly, excellent rooftop and pool, and service from checkin onward is consistent and strives to please.
Stayed 2 nights in Aug 2025

10/10 Excellent

YUDISLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Gianna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Gianna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

The Hotel Lacks A Shred Of Hospitality

Housekeeping began a saga of one bad hit after another and management was unable to fix the problem. I'll let the photos speak for themselves. I have disdain for this hotel and will never stay there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Stayed 2 nights in Aug 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisset

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nicoleta Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Dustin

Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2025

10/10 Excellent

JOSE, South Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great but I must mentioned the wonderful the bed was along the pillows and sheet set
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Javier Sanchez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel. I definitely will be coming back.
Stayed 2 nights in Jul 2025