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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly 3.5-star hotel with outdoor pool

Choose dates to view prices

Photo gallery for Hotel Ciudad Real Palenque

Lunch, dinner served; Mexican cuisine, pool views
Banquet hall
Lunch, dinner served; Mexican cuisine, pool views
Exterior
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
  • Place, El Panchán
    ‪19 min walk‬
  • Place, Museo Del Textil
    ‪5 min drive‬
  • Place, Palenque Archaeological Zone
    ‪23 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

9.0 out of 10
Wonderful
(23 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room

9.0 out of 10
Wonderful
(9 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

About the neighborhood

Palenque

In Palenque .You'll be within 6 miles (10 km) of Palenque Archaeological Zone and 20 miles (32 km) of Cascadas de Roberto Barrios. Misol-Ha Waterfalls and Cascadas de Agua Azul are also in the region.

What's nearby

  • El Panchán - 19 min walk - 1.0 mile
  • Museo Del Textil - 5 min drive - 1.6 miles
  • Aluxes Eco Park - 10 min drive - 3.0 miles
  • Palenque National Park - 12 min drive - 3.6 miles
  • Palenque Archaeological Zone - 23 min drive - 6.3 miles

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 113 min drive

Restaurants

  • ‪A Takear! - ‬11 min walk
  • ‪Restaurante La Selva - ‬15 min walk
  • ‪Cafe Jade - ‬16 min walk
  • ‪La Cabaña - ‬3 min walk
  • ‪Taquería Daniel - ‬16 min walk

About this property

Hotel Ciudad Real Palenque

Family-friendly 3.5-star hotel with outdoor pool
Hotel Ciudad Real Palenque offers its guests a children's pool, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 3100 square feet (288 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Hotel Ciudad Real Palenque. Free self parking is available.

This 3.5-star Palenque hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • 3100 sq ft of conference space
  • 288 sq m of conference space
  • Built in 1994
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Ciudad Real Palenque offers 72 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Palenque hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's pool
  • Dining table
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 100 to 220 for adults and MXN 100 to 220 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways (43 inches high)
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciudad Real Palenque

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

How close is Hotel Ciudad Real Palenque to the airport?

Hotel Ciudad Real Palenque is 1.4 mi (7-min drive) away from the Palenque, Chiapas (PQM-Palenque Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Ciudad Real Palenque?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Hotel Ciudad Real Palenque on May 23, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Ciudad Real Palenque have an airport shuttle?

Airport shuttle services are not available at Hotel Ciudad Real Palenque.

Does Hotel Ciudad Real Palenque offer free breakfast?

Free breakfast isn’t offered at Hotel Ciudad Real Palenque, but cooked-to-order breakfast is offered for a fee of between MXN 100 and 220 for adults, MXN 100 and 220 for children. It's available every day from 7 AM to noon.

Is there a casino at Hotel Ciudad Real Palenque?

No, there is no casino at this hotel.

What time is check-in at Hotel Ciudad Real Palenque?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Ciudad Real Palenque?

This hotel offers free self parking.

Does Hotel Ciudad Real Palenque have a pool?

Hotel Ciudad Real Palenque features an outdoor pool and a children's pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Ciudad Real Palenque have a restaurant?

Hotel Ciudad Real Palenque is home to Las Palmas, which features Mexican cuisine, pool views, and a poolside location.

Does Hotel Ciudad Real Palenque have a spa?

There are no spa services available at this hotel.

How close is Hotel Ciudad Real Palenque to downtown Palenque?

Hotel Ciudad Real Palenque is 2.9 mi away from Palenque.

Hotel Ciudad Real Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 612 reviews
Rating 8 - Good. 198 out of 612 reviews
Rating 6 - Okay. 55 out of 612 reviews
Rating 4 - Poor. 15 out of 612 reviews
Rating 2 - Terrible. 5 out of 612 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Elmar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel with very unique architecture. I missed a refrigerator and coffee maker in the room
Stayed 2 nights in Jan 2026

8/10 Good

Lilia, Huntley

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was helpful and friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose Angel

Stayed 4 nights in Jan 2026

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities
The hotel is a 20min walk from downtown. Staff was nice, the room was clean. We had dinner one day and the restaurant was good. We enjoyed the pool as well.
Stayed 5 nights in Dec 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but the building is old but good maintenance
Stayed 1 night in Dec 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good .the place is old but well maintained
Stayed 1 night in Dec 2025

10/10 Excellent

Gilbert, Edmontona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Beautiful surroundings. Desk staff is very helpful and accommodating. Would definitely come again. Dining room staff is slow and not very attentive.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark, Salt Lake City

Liked: Cleanliness, amenities, property conditions & facilities
This is a GREAT hotel. Amazing pool, amazing bar and restaurant, super clean rooms, well off road so very quiet. They ley me keep my motorcycle under the roof of the bus bay, which was super amazing. Thus, the Real gets 5 ***** for motorcycle friendly hotel, in addition to a great all around hotel.
Stayed 1 night in Nov 2025

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness
Excellent service
Stayed 3 nights in Oct 2025

10/10 Excellent

Cristina

Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the price
Stayed 1 night in Jul 2025

10/10 Excellent

Lorena

Stayed 1 night in Jul 2025

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Breda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 4 nights in Mar 2025

8/10 Good

maria luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty garden areas, safe and quiet even when is close to main avenue. Beautiful dining area, but food is not good. Amazing Staff and easy parking.
Stayed 2 nights in Apr 2025

4/10 Poor

Victor

Disliked: Staff & service
Sin servicio de internet El staff del hotel muy mal La televicion sin servicio Mala experiencia
Stayed 3 nights in Apr 2025

4/10 Poor

george

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
At around 10pm I went to the receptionist and asked for a bottle of water, I was told that the restaurant was closed and they didn't have any, i needed to take my medicine and had to pay a taxi to go get water, also wifi was not working and people were not friendly
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate, but a very poor value. Neglected rooms, pool. No food service—bread offered instead of buffet we paid for. Unfriendly staff. Rooms are adequate for a one night stay. Hotel is close to grocery store.
Stayed 1 night in Mar 2025

8/10 Good

Juan

Stayed 2 nights in Feb 2025

8/10 Good

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food amazing
Stayed 1 night in Feb 2025

10/10 Excellent

David Farias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No recibí el beneficio
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacob

Stayed 2 nights in Jan 2025

10/10 Excellent

Edin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Ilse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024