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4.8 out of 5

"The property was very clean. The staff was extremely friendly. The building however is built in such a way that we could feel the people move above us ... " More

By a verified traveler on Sat 03 Apr 2021

Hotel Description

Ottawa guestrooms with free WiFi

Close to airport

You'll find Dayton Ridge Golf Club and Appellate Court within 2 miles (3 km) of this hotel. Washington Square Park and OSF Saint Elizabeth Medical Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 91 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include iPod docks, coffee/tea makers, and free newspapers.

Standard Room, 1 King Bed, Accessible (Comm, Mobil Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$112* Per night/room May 9 - May 10

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Accessible (Comm)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites Ottawa, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Ottawa, an IHG Hotel

Everyone (2) Couples (2) Family (7)
3 out of 5
The property was very clean. The staff was extremely friendly. The building however is built in such a way that we could feel the people move above us. The walls would vibrate right into the beds. The guests above were very disruptive- jumping and running for hours. When I approached the front desk about it, they excused the guests, said they would ask them to settle down but couldn’t do anything more. There was no offer to move us. Nothing.

Posted by on Apr 3, 2021

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5 out of 5
This is my second review of this hotel. This is now the only hotel I will stay at in the area when visiting or even a last minute stay. It is the cleanest and the nicest, hotel I have stayed at in the area and very conveniently located.

Posted by on Jan 17, 2021

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Comment from Hotel Management

Jan 20, 2021 by HXOT Management

Dear Anonymous, We love how convenient our location is as well! Our team greatly appreciates your kind words! We have a nice, clean room waiting for you next time you're in the area! Kind Regards

5 out of 5
So far my Favorite hotel in the area. Staff is very freindly, hotel is very clean. I had no issues here, as I have had at other hotels in the area.

Posted by on Oct 19, 2020

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Comment from Hotel Management

Oct 30, 2020 by Management Team

Thank you Shadow for the kind words. We look forward to welcoming you back on your next visit.

5 out of 5
Staff. Was friendly welcoming and helpful room and facilities very clean neat and welcoming excellent

Posted by on Aug 22, 2020

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5 out of 5
Very nice hotel. Newly remodeled, super clean, great service.

Posted by on Aug 3, 2020

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Comment from Hotel Management

Sep 22, 2020 by Management Team

Thank you for your comments. We hope that you will visit again.

5 out of 5
The staff at the front desk last night was amazing! They were helpful and very enthusiastic and very welcoming to the hotel. Went above and beyond my expectations! Hotel was clean and updated.

Posted by on Jun 29, 2020

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5 out of 5
Friendliness of counter people and very nice rooms.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 5, 2020 by HXOT Management

Thank you for your great review. We are happy to hear you are enjoying your stay. Best Wishes

5 out of 5
New, very clean, very nice room with Comfortable king bed, chaise, lovely shower, pull down room darkening shade, good breakfast selection, friendly & efficient staff. Liked that they use dispensers in the shower instead of the little plastic bottles which are environmentally bad. Would definitely stay here again.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by HXOT Management

Thank you for taking the time to tell us about your experience at Holiday Inn Express OTTAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express..

5 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Oct 6, 2019 by HXOT

Thank you for taking the time to tell us about your experience at Holiday Inn Express OTTAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5

Posted by on Aug 20, 2019

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Comment from Hotel Management

Oct 6, 2019 by HXOT

Thank you for taking the time to tell us about your experience at Holiday Inn Express OTTAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

About the Holiday Inn Express & Suites Ottawa, an IHG Hotel

Location 2850 Columbus Street, Ottawa, IL 61350

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool

The following facilities are closed on Friday and Saturday:

  • Indoor pool

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. A fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Holiday Inn Express & Suites Ottawa, an IHG Hotel. Self parking is free. This Ottawa hotel is smoke free.

  • 91 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Ottawa, an IHG Hotel offers 91 accommodations with iPod docking stations and complimentary newspapers. 32-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.