SureStay Plus Hotel by Best Western Shin-Osaka

3.0 star property
3-star hotel near Grand Front Osaka Mall

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Photo gallery for SureStay Plus Hotel by Best Western Shin-Osaka

Lobby
Breakfast, lunch and dinner served
Interior
Family Room, 2 Twin Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Gym
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
2-11-21 Nishinakajima, Yodogawa-ku, Osaka, Osaka-fu, 532-0011
  • Place, Grand Front Osaka Mall
    ‪3 min drive‬
  • Place, Umeda Sky Building
    ‪4 min drive‬
  • Place, Osaka Station City
    ‪4 min drive‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪53 min drive‬

Room options

Deluxe Twin Room-Non Smoking

  • Sleeps 3

Standard Double Room-Non Smoking

  • Sleeps 2

Deluxe Double Room-Non Smoking

  • Sleeps 2

Executive Room, 2 Twin Beds, Non Smoking, Refrigerator

  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 Double Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Bed is a Semi double bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 4 Twin Beds

Deluxe Room, 2 Twin Beds, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, Non Smoking, Refrigerator (Hollywood room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room-Smoking

  • Sleeps 2

Hollywood Twin Room-Smoking

  • Sleeps 2

Deluxe Double Room-Smoking

  • Sleeps 2

Standard Double Room-Smoking

  • Sleeps 2

Executive Twin Room Non smoking

  • Sleeps 2

Family Room Non smoking

  • Sleeps 4

2 Single Beds, Smoking Room, Deluxe Room, Shower Only, High Speed Internet Access, Refrigerator

  • Sleeps 2

2 Single Beds, Non-smoking, Deluxe Room, Hollywood, Refrigerator, Wi-fi

  • Sleeps 2

2 Single Beds, Smoking Room, Deluxe Room, Sofabed, Wi-Fi, Air-Conditioned, Coffee Maker

  • Sleeps 3

Hollywood Twin Room - Non-Smoking

  • Sleeps 2

Standard Twin Room-Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

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About the neighborhood

Osaka

Yodogawa stay.Your stay at this Yodogawa hotel places you within 2 miles (3 km) of Umeda Arts Theater and Grand Front Osaka Mall. HEP Five Shopping Mall and Hankyu Sanbangai are also within 3 miles (5 km).

What's nearby

  • Umeda Arts Theater - 3 min drive - 1.5 miles
  • Grand Front Osaka Mall - 3 min drive - 1.7 miles
  • Umeda Sky Building - 4 min drive - 1.9 miles
  • Osaka Station City - 4 min drive - 1.9 miles
  • Osaka Castle - 11 min drive - 3.7 miles

Getting around

  • Nishinakajima-Minamigata Station - 6 min walk
  • Juso Station - 15 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪スシロー 木川東店 - ‬3 min walk
  • ‪ラッキー酒場 - ‬5 min walk
  • ‪媛 - ‬4 min walk
  • ‪SUSHI場ぁ〜げん家 西中島店 - ‬3 min walk
  • ‪秋吉 西中島店 - ‬6 min walk

About this property

SureStay Plus Hotel by Best Western Shin-Osaka

3-star hotel near Grand Front Osaka Mall
There's a restaurant on site. Public spaces have free WiFi and wired Internet. A fitness center, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Shin-Osaka. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Osaka hotel.

  • 1 building
  • 108 guestrooms or units
  • 9 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Dining venue
SureStay Plus Hotel by Best Western Shin-Osaka offers 108 air-conditioned accommodations with slippers and hair dryers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,000 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,000 per person
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1000 per person
  • Self parking fee: JPY 1000 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Osaka Shin Hotel
Shin Hotel
Shin Osaka
SureStay Plus Hotel Best Western Shin-Osaka
Hotel Laforet Shin Osaka
SureStay Plus Best Western Shin-Osaka
SureStay Best ShinOsaka
Surestay Plus By Shin Osaka
SureStay Plus Hotel by Best Western Shin-Osaka Hotel
SureStay Plus Hotel by Best Western Shin-Osaka Osaka
SureStay Plus Hotel by Best Western Shin-Osaka Hotel Osaka

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Shin-Osaka to the airport?

SureStay Plus Hotel by Best Western Shin-Osaka is 6.7 mi (24-min drive) away from the Itami Airport (ITM) airport, the closest popular airport to the property.

Does SureStay Plus Hotel by Best Western Shin-Osaka have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Shin-Osaka.

Does SureStay Plus Hotel by Best Western Shin-Osaka offer free breakfast?

Free breakfast isn’t provided at SureStay Plus Hotel by Best Western Shin-Osaka, but buffet breakfast is offered for a fee of JPY 1000 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at SureStay Plus Hotel by Best Western Shin-Osaka?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Shin-Osaka?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

Is there free parking at SureStay Plus Hotel by Best Western Shin-Osaka?

Free parking is not available at this hotel. Self parking is available for JPY 1000 per night.

Does SureStay Plus Hotel by Best Western Shin-Osaka have a pool?

SureStay Plus Hotel by Best Western Shin-Osaka does not have a pool.

Does SureStay Plus Hotel by Best Western Shin-Osaka have a restaurant?

Yes, there is a restaurant on site.

Does SureStay Plus Hotel by Best Western Shin-Osaka have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Shin-Osaka to downtown Osaka?

SureStay Plus Hotel by Best Western Shin-Osaka is 2.2 mi away from Osaka.

SureStay Plus Hotel by Best Western Shin-Osaka Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 139 out of 389 reviews
Rating 8 - Good. 132 out of 389 reviews
Rating 6 - Okay. 82 out of 389 reviews
Rating 4 - Poor. 24 out of 389 reviews
Rating 2 - Terrible. 12 out of 389 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lingling

Traveled with family
Liked: Cleanliness, staff & service
Location was very convenient
Stayed 1 night in May 2025

10/10 Excellent

gardnor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and they helps luggage storage after check out which allow extra time for sightseeing without carrying luggage
Stayed 2 nights in Apr 2025

4/10 Poor

Gabrielle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt like cigarettes, despite being a none smoking room. The pillows were thin and flat and the bed (for two people) was smaller than your average hotel bed for two people. There was an abundance of long black hair on the carpet (I am blonde andy partner is grey), which would suggest the floor was not vacuumed before or during our stay. The treadmill in the gym was covered in sweat and everymorning at 5.45am, it had remained uncleaned or sanitized. I relayed this information to the hotel staff and they said 'sorry', nothing less, nothing more.
Stayed 3 nights in Mar 2025

10/10 Excellent

Renqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Urvasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel as described - breakfast buffet was lacking for cost but otherwise good visit.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the train station. Although theres a convinvice store on every corner in japan it has 2 close by. The family mart down the street was soooo kind and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodation.
Stayed 7 nights in Apr 2024

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About a 5 minute walk to the nearest train station. Close to restaurants and convenience stores.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Pui Wang Aurum

Disliked: Property conditions & facilities
Wifi so slow
Stayed 3 nights in Jun 2023

8/10 Good

Rosvi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bigger bathroom than local hotels.
Stayed 4 nights in Jun 2023

10/10 Excellent

Shi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was top-notch, room was cozy, convenient and amazing!
Stayed 2 nights in May 2023

10/10 Excellent

Mark Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (check-in attendan) is very nice, and friendly. He also gave us directions on what to trains to ride going to USJ.
Stayed 2 nights in Sep 2022

10/10 Excellent

Matthew

Stayed 3 nights in Aug 2022

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

Ok, but wouldn't stay again due to poor A/C

Weak Central A/C, no control over temperature. Desk was too low, unable to get legs under while sitting on the seat. Internet speeds was a bit on the slow side. Staff were friendly. Rooms very clean, and great water pressure. Bed was comfortable. Window CAN be opened, but there is a sign saying do not open. With the poor central A/C, I found it absolutely necessary to open the window, even in chilly March.
Stayed 3 nights in Mar 2022

10/10 Excellent

Wilhelm

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Jan 2022

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

John

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Shaherah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Ying Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was really convenient, close to the metro and train stations. The room was spacious and even had a humidifier.
Stayed 6 nights in Dec 2019

10/10 Excellent

Yasuhiro

Liked: Staff & service, property conditions & facilities, room comfort

Reasonable price and facility

Stayed twin room. Good size for two and there was useful storage at top of the closet. Family restaurant at other side of the road was also convenient.
Stayed 5 nights in Dec 2019

8/10 Good

Elliott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Maido, seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel! Clean and very easy to access subway station. But breakfast plan wasn't worst it.
Stayed 1 night in Nov 2019

10/10 Excellent

Chayapat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019