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4.5 out of 5

"Service was superb. Bed matrasses in Japan tend to be harder that people from North America are used to but the hotel provided an extra comforter whi ... " More

By a verified traveler on Wed 13 Nov 2019

Hotel Description

4.5-star luxury hotel near JO-TERRACE

Heart of Osaka

You'll be steps from JO-TERRACE and within a 10-minute walk of Osaka-jō Hall with a stay at this Chuo hotel. Also, Osaka Castle Park is within half a mile (1 km) and Osaka Castle is within 2 miles (3 km).

Onsite dining, 2 outdoor tennis courts

This luxury hotel features 10 restaurants, 2 outdoor tennis courts, and an indoor pool. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. 2 coffee shops/cafés offer dining options, while a poolside bar and a fitness center are also on site.

Free Internet, LCD TVs

The 525 guestrooms offer free WiFi and free wired Internet, LCD TVs with digital channels, and refrigerators. Room service, free newspapers, and free bottled water are also available.

Economy Double Room, Non Smoking, Town View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$115* Per night/room Aug 15 - Aug 16

Run of The House, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Triple Room, Non Smoking, Castle View

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Run of The House, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Economy Double Room, Smoking, Town View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Triple Room, Non Smoking, Town View

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel New Otani Osaka ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel New Otani Osaka

Everyone (3) Family (1)
5 out of 5
Service was superb. Bed matrasses in Japan tend to be harder that people from North America are used to but the hotel provided an extra comforter which helped immensely. Service is other respects was also superb.

Posted by , from Okinawa on Nov 13, 2019

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5 out of 5
Excellent location, friendly helpful staff. Couldn't ask for more.

Posted by on May 7, 2019

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3 out of 5
Hotel is fine. However, the market price was dropped because of the typhoon. Not sure if I can get the refund for the difference.

Posted by , from Los Angeles on Oct 4, 2018

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5 out of 5
New Otani hotel is close to the Osaka castle, a major tourist attraction. The hotel people are very friendly and helpful.

Posted by on Sep 8, 2018

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Property Features

Hotel New Otani Osaka offers its guests an indoor pool, a seasonal outdoor pool, outdoor tennis courts, and a fitness center. There are 10 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the luxury Hotel New Otani Osaka. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Osaka hotel.

  • 1 building
  • 525 guestrooms or units
  • 18 levels
  • 10 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 1986
  • Dining venue
  • Bar by the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kansai Intl. Airport (KIX) (52.3 km / 32.5 mi)
  • Train station: Kyobashi Station (1.8 km / 1.1 mi)
  • Metro station: Osakajo-koen Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Osaka hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

ALL DAY DINING SATSUKI - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse serves lunch and dinner. Reservations are required. Open daily.

ISSHIN - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Breakfast is not included in the Breakfast Included room rate for children ages 6 and younger who share existing bedding with parents.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Coronavirus Guidelines (Japan)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property, effective January 1, 2017. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3993 per person (approximately)
  • Self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Otani Osaka
  • Hotel Osaka New Otani
  • Hotel Otani Osaka
  • New Hotel Otani Osaka
  • New Otani Hotel Osaka
  • New Otani Osaka
  • Osaka Hotel New Otani
  • Osaka New Otani Hotel
  • Osaka Otani Hotel
  • Otani Hotel Osaka
  • Hotel New Otani
  • Hotel New Otani Osaka Hotel
  • Hotel New Otani Osaka Osaka
  • Hotel New Otani Osaka Hotel Osaka

You should know

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.