10/10 Excellent
Jody B.
May 26, 2025
Pre Anniversary trip.
Westgate Lakes Resort & Spa: A Great Vacation StartOur two-night stay at Westgate Lakes Resort & Spa (May 9-11) was a fantastic prelude to our 10-day vacation before moving to Vacation Village at Parkway.Check-in was "Red Carpet Service" with excellent, welcoming staff and great service throughout. The resort truly has an abundance of amenities with lots to do, including a central water park. We enjoyed the relaxed yet bustling atmosphere. Its location is a huge plus, being very close to Universal and Disney parks. Our room, right on the water, was cozy with a wonderful jetted bathtub.Frustrating VRBO Host CommunicationWhile the resort was great, our VRBO host communication was severely frustrating. My attempts to confirm the reservation via Westgate's 800-number failed (direct front desk calls are needed for third-party bookings). When the host eventually called with me, they found it but then repeatedly cut me off and refused to provide the direct number I needed for anniversary arrangements, insisting I "didn't need it." My follow-up chat message went unanswered. This poor host communication significantly marred the booking experience.Highly RecommendedDespite the host issue, I'll absolutely rent from Westgate Lakes Resort & Spa again! This was my third visit, and it's now a planned annual stop before our Vacation Village stay. The resort consistently delivers an excellent experience.
Jody B.
Stayed 2 nights in May 2025