2/10 Terrible
Katie L.
Jun 1, 2024
Disliked: Cleanliness
Shocking experience!!!!
WARNING! VILLA FOR SALE! Booked 9 months in advance. Inside villa perfect, had everything you needed! Outside pool area filthy until the amazing next door neighbour arrived with his power wash. Pool filthy with bugs etc floating on it due to broken screen laid on the floor letting in any local wildlife, again host asked neighbour to stick it up with tape until he could get it repaired! Host asked ‘pool guy’ to come and clean it which he did and was 100% better until the pump stopped working and the pool spa emptied of its own accord overfilling the main pool and causing scum etc to float on the surface. Again host asked ‘pool guy’ to come and look at it again the following day. He arrived, ‘looked’ at it and disappeared without fixing! 2 days of our supposed relaxing holiday wasted due to negligence of property. Advised host we were checking out. Refund of property,less 2 nights received from host but nothing from VRBO to date (ongoing) VRBO communication shocking beyond belief and advised this was a ‘minor’ issue and to date have not refunded a penny. Escalated the issue every day but never received a promised phone call from a supervisor when in USA or even when we got back to the UK. We had to book an alternative villa to continue the rest of our holiday, unfortunately through VRBO as desperate. We spoke to the owner directly to arrange our stay who was very understanding and shocked at how we had been treated. We checked in the same day! Amazing lady. VRBO were useless 😡
Katie L.
Stayed 11 nights in May 2024