6/10 Okay
Tom E.
May 12, 2025
Disliked: Cleanliness
Family Trip
The property is new, well-priced, and in a great location within the resort. Communication was polite and responsive—seems like it’s managed by a company rather than an individual host, and they appeared to be doing their job.That said, there were quite a few issues during our stay:1.Resort Entry: Our names weren’t added to the resort’s guest list, so we were denied entry on arrival. I had to call the emergency line to get added and then wait in a 30-minute car line again just to get in.2.Pool Heat and Cleaning: We paid for pool heat, but it wasn’t turned on until the end of the second day. The pool wasn’t cleaned until then either—there was a bottle cap and debris sitting at the bottom until cleaners finally came.3.Maintenance Issues: Several things were broken when we arrived—curtain rods, a towel holder, and one of the lounge chairs. Nothing major, but I’d expect that sort of stuff to be repaired between guests.4.AC Problems: The AC on the lower floor wasn’t working all week. We had it set to 72, but it stayed around 76–78. Two repairmen showed up on day two (without us requesting them), which tells me the issue was known beforehand—but it still wasn’t resolved.5.Pest Control: We came across around 10–15 small roaches over the course of the week, mostly on the main floor near the fridge and dishwasher. Not overwhelming, but definitely not ideal.If the company addresses these issues, I’d consider staying again—the house itself has potential, and the locat
Tom E.
Stayed 6 nights in May 2025