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DoubleTree by Hilton West Kelowna

4.0 star property
4-star hotel in Westbank

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Photo gallery for DoubleTree by Hilton West Kelowna

2 Bedroom 2 Bathroom Deluxe Suite | Hypo-allergenic bedding, down comforters, in-room safe, desk
Indoor pool, outdoor pool, sun loungers
Room, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk
Studio Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2569 Dobbin Rd (Hwy 97), West Kelowna, BC, V4T 2J6
  • Willow Beach
    ‪3 min drive‬
  • Mission Hill Family Estate
    ‪5 min drive‬
  • Quails' Gate Estate Winery
    ‪8 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪31 min drive‬

Room options

View all photos for 2 Bedroom 2 Bathroom Deluxe Suite

2 Bedroom 2 Bathroom Deluxe Suite | Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Bedroom 2 Bathroom Deluxe Suite

  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King bed, Accessible w/ R/I shower

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King bed, Accessible w/ R/I shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Corner

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Fitness room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Fitness room

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Corner

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

West Kelowna

Westbank stay.With a stay at this Westbank hotel, you'll be within half a mile (1 km) of Westbank Centre Park and 2 miles (3 km) of Off the Grid Organic Winery. Gellatly Bay Waterfront and Gellatly Heritage Regional Park are also within 2 miles (3 km).

What's nearby

  • Off the Grid Organic Winery - 17 min walk - 1.0 mile
  • Two Eagles Golf Course - 3 min drive - 1.8 miles
  • Willow Beach - 3 min drive - 1.9 miles
  • Quails' Gate Estate Winery - 7 min drive - 4.2 miles
  • Mission Hill Family Estate - 8 min drive - 4.0 miles

Getting around

  • Kelowna Intl. Airport (YLW) - 38 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Wendy's - ‬19 min walk
  • ‪Popeye's Louisiana Kitchen - ‬3 min drive
  • ‪Starbucks - ‬9 min walk
  • ‪A&W Restaurant - ‬16 min walk

About this property

DoubleTree by Hilton West Kelowna

4-star hotel in Westbank
DoubleTree by Hilton West Kelowna offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3800 square feet (342 square meters) and includes conference space. The business-friendly DoubleTree by Hilton West Kelowna also features concierge services, dry cleaning/laundry services, and a convenience store. Free self parking is available.

This 4-star West Kelowna hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 3800 sq ft of conference space
  • 342 sq m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton West Kelowna offers 77 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This West Kelowna hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

Similar properties

Lobby

Fairfield Inn & Suites by Marriott West Kelowna

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, 850 reviews
$97 nightly
The price is $109
Jun 1 - Jun 2
Total includes taxes and fees
Fairfield Inn & Suites by Marriott West Kelowna

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Elevator (32 inch wide door)
  • Handrails in stairways (30 inches high)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch TV with premium cable channels
  • Pay movies
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from November 28 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 25 per pet, per night (maximum CAD 150 per stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 3.00 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Pet fee: CAD 25 per pet, per night (maximum CAD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna
DoubleTree by Hilton West Kelowna Hotel
DoubleTree by Hilton West Kelowna West Kelowna
DoubleTree by Hilton West Kelowna Hotel West Kelowna

Frequently asked questions

How close is DoubleTree by Hilton West Kelowna to the airport?

DoubleTree by Hilton West Kelowna is 17.8 mi (38-min drive) away from the Kelowna Intl. Airport (YLW) airport, the closest popular airport to the property.

Does DoubleTree by Hilton West Kelowna have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton West Kelowna.

How close is DoubleTree by Hilton West Kelowna to the beach?

This hotel is 1.4 mi (3-min drive) from Gellatly Dog Beach and 1.8 mi (3-min drive) from Willow Beach. Don't forget your sunscreen!

Does DoubleTree by Hilton West Kelowna offer free breakfast?

Free breakfast isn’t offered at DoubleTree by Hilton West Kelowna, but buffet breakfast is offered for a fee of between CAD 10 and 25 for adults, CAD 10 and 25 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at DoubleTree by Hilton West Kelowna?

No, there is no casino at this hotel, but Lake City Casino (14-min drive) is nearby.

What time is check-in at DoubleTree by Hilton West Kelowna?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at DoubleTree by Hilton West Kelowna?

This hotel offers free self parking.

Does DoubleTree by Hilton West Kelowna have a pool?

DoubleTree by Hilton West Kelowna features an indoor pool and an outdoor pool.

Does DoubleTree by Hilton West Kelowna have a restaurant?

Yes, there is a restaurant on site.

Does DoubleTree by Hilton West Kelowna have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton West Kelowna to downtown West Kelowna?

DoubleTree by Hilton West Kelowna is 4 mi away from West Kelowna.

DoubleTree by Hilton West Kelowna Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 221 out of 651 reviews
Rating 8 - Good. 288 out of 651 reviews
Rating 6 - Okay. 76 out of 651 reviews
Rating 4 - Poor. 50 out of 651 reviews
Rating 2 - Terrible. 16 out of 651 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020

8/10 Good

Nancy

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The staff were great. The room was not cleaned very well and during COVID that did not give us much peace of mind. The hotel needs some updaing, mould around 3dge of bathtub, lots of staining on carpets in main areas. Good location though.
Stayed 2 nights in Oct 2020

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean close to shopping and places to eat
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom wasn’t as clean as expected during covid. No facecloths in bathroom. Air conditioner was blasting and window was open when we arrived.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

sneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay for comfortable time

It was a great and at least could relax about cleaning surfaces and the comfortable bed 🛌 Room size was big and great location Very very friendly and helpful front desk that only staff we deal with. Only a bit noisy with the swimming pool pump running that kept my hubby awake at nite but not me. Great to discover the Glen canyon steps away Definitely going back next season
Stayed 1 night in Oct 2020

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Cher, Calgary, AB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were exceptional! Very helpful and friendly. Would definitely stay here again.
Stayed 3 nights in Sep 2020

4/10 Poor

Gregory

Liked: Cleanliness, staff & service, room comfort

Golfing weekend

Nice big room, very clean and presentable. Could here the people above us in the morning and the alarm clock which we did not set, went off at 6 am. Water pressure in shower was terrible in morning and the shower head would not stay at a comfortable position. Alarm clock check should be on housekeeping checklist.
Stayed 1 night in Sep 2020

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Nirvair, North Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was nice quite area.. nice trail around for a good hike!
Stayed 2 nights in Sep 2020

10/10 Excellent

Vlad, Vancouver

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
amazing staff.. great place to stay if you like a quite side of Kelowna. Still a quick drive from downtown
Stayed 3 nights in Sep 2020

8/10 Good

Elaina&Dean, North Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fun stay!! Stacey (who we thought ran the place) was so friendly and had wonderful recommendations for us on restaurants and wineries. The pool was FANTASTIC! Mineral pool and set at a perfect temperature. Rooms are basic and spacious, larger mini fridge which was a bonus. Everything worked (AC, good toilet flushing, good water pressure!) BEDS ARE DELICIOUS. We had a great sleep! A couple weekends back, we stayed at a bougie hotel in Victoria and this at the HoInn bed was WAY better. We would stay again! Thanks STACEY and Co!!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020

4/10 Poor

Laura, Toronto

Disliked: Staff & service
Stayed 3 nights in Sep 2020

10/10 Excellent

Dana, Fraser valley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Loved the hot tub and pool. Beds were excellent had a great sleep. The only complaint is lack of complimentary breakfast and poor lighting!
Stayed 1 night in Sep 2020

8/10 Good

Gisele, Coquitlam, BC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wheelchair room which was very dark in the bathroom. Lighting was poor. Other then that the bed was comfortable and the room was spacious
Stayed 2 nights in Sep 2020

2/10 Terrible

Brad

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great the breakfast waas amazing and the staff were super chill
Stayed 1 night in Sep 2020

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One room beside one room across ... really noisy. Called front desk several times. People partying did not care. As you know we have booked through hotels.com several times this is the third time we have had rooms on a below grade level. Is this the ones you buy or are available too you?
Stayed 1 night in Sep 2020

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

This place was very comfortable. Very clean and in a good location. Lots of options close food wise.
Stayed 1 night in Aug 2020