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Hotel Santa Helena Plaza

Property class: 2.5
Hotel near Benito Juarez Market in Oaxaca

Choose dates to view prices

Photo gallery for Hotel Santa Helena Plaza

A swimming pool with a view of a building with multiple balconies and outdoor seating.
A hallway with a tiled floor, a ceiling with a skylight, and a door leading to a balcony.
A building with a bright orange facade, multiple windows, and a balcony.
A staircase with a wrought iron railing, a stained glass ceiling, and a wall with framed pictures.
A hotel lobby with a reception desk, a large vase, and a potted plant.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000
  • Place, Benito Juarez Market
    ‪7 min walk‬
  • Place, Zócalo
    ‪7 min walk‬
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪17 min drive‬

Room options

View all photos for Superior Room

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Studio Suite

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Double Room

A poolside area with outdoor seating, a pool, and a building with balconies.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Oaxaca

Oaxaca Centro stay.Within a 10-minute walk of this Oaxaca Centro hotel, you'll find Benito Juarez Market and Zócalo. Oaxaca Cathedral and Oaxaca Textile Museum are also within half a mile (1 km).

What's nearby

  • Benito Juarez Market - 7 min walk - 0.4 miles
  • Zócalo - 7 min walk - 0.4 miles
  • Oaxaca Cathedral - 8 min walk - 0.5 miles
  • Church of Santo Domingo de Guzmán - 15 min walk - 0.8 miles
  • Oaxaca Ethnobotanical Garden - 15 min walk - 0.8 miles

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Mayordomo “Los Portales” - ‬8 min walk
  • ‪Viajero Oaxaca Rooftop Bar - ‬9 min walk
  • ‪Comedor Típico La Abuelita - ‬7 min walk
  • ‪Humar - ‬8 min walk
  • ‪Criollo - ‬7 min walk

About this property

Hotel Santa Helena Plaza

Hotel near Benito Juarez Market in Oaxaca
As a guest of Hotel Santa Helena Plaza, you'll find an outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. Hotel Santa Helena Plaza also features tour/ticket assistance, a front-desk safe, and a communal living room. Self parking is free.

Smoking is allowed in designated areas at this Oaxaca hotel.

  • 30 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
Hotel Santa Helena Plaza offers 30 accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. 24-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

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  • Parking included
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 24-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Helena Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

How close is Hotel Santa Helena Plaza to the airport?

Hotel Santa Helena Plaza is 5.3 mi (20-min drive) away from the Oaxaca Intl. Airport airport, the closest popular airport to the property.

Does Hotel Santa Helena Plaza have an airport shuttle?

Airport shuttle services are not available at Hotel Santa Helena Plaza.

Does Hotel Santa Helena Plaza offer free breakfast?

Hotel Santa Helena Plaza does not offer free breakfast.

Is there a casino at Hotel Santa Helena Plaza?

No, there is no casino at this hotel.

What time is check-in at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Santa Helena Plaza?

This hotel offers free self parking.

Does Hotel Santa Helena Plaza have a pool?

Hotel Santa Helena Plaza features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Santa Helena Plaza have a spa?

There are no spa services available at this hotel.

How close is Hotel Santa Helena Plaza to downtown Oaxaca?

Hotel Santa Helena Plaza is 0.4 mi away from Oaxaca.

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 48 out of 110 reviews
Rating 8 - Good. 41 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 3 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MARIA S

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, service and cleanness Very friendly and helpful staff
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

NORA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is well located, clean and the staff is friendly. Rooms are good size and clean. The biggest challenge for us was the beds... The mattresses were very uncomfortable - hard like rocks!! Pool water was cold, but that did'nt stopped the kids!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Geraldo

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Enedina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal respetuoso amicable y muy servisial
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las habitaciones todo muy bien. La recepción mal nos hicieron esperar tres horas para dar habitación, al querer sacar el carro, había una camioneta estorbando y no la movieron nunca.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar agradable para hospedarse. Durante nuestra estancia estuvimos cerca del centro, mercados y lugares donde comer. Hay transporte cercano y opciones para recorrer Oaxaca. En general nos fue bien y cumple con lo que ofrece.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Holger

Liked: Cleanliness, amenities, property conditions & facilities
Ein in die Jahre gekommenes Hotel. Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

BIANCA

Liked: Cleanliness, property conditions & facilities
Hotel muy limpio, personal muy amable!!
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

eulises

Disliked: Amenities, property conditions & facilities
El personal
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mariano Jose

Liked: Cleanliness, staff & service, amenities
Todo bien , ubicación c limpieza y amabilidad
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Luis Gustavo

No me respertaron mi reservacion:c
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Bien trato
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

María de la Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Ana

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

FRANC

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025