Book a hotel near North Madison Shopping Center, Madison

"I arrived at the inn at 2:30 and checked in. When I went into my room, it hadn't been cleaned. I spoke to the guy at the front desk and he said "oh, well your check-in time is 3. He's going to go clean it now." I was skeptical because the room was a suite and there was no way it would be sufficiently cleaned in 30 minutes, but I gave them the benefit of the doubt. I left and when I came back at 2:55, the cleaning guy was just walking up to my room and hadn't even started to clean it. I explained to the front desk manager that I had a wedding rehearsal at 4 and needed to get ready, and requested a different room, telling him I was fine with a downgrade and they could refund me the difference. He said that they couldn't do that because they were fully booked. My room wasn't ready until 3:40! The front desk manager never apologized or offered any kind of restitution, and was generally rude and smug. The room itself was fine - nothing special, a little dingy but not awful. However, there were a lot of bugs, specifically silverfish and ants. The coffee maker didn't work. There was a little stove but no kitchewares to use with it. I woke up the morning of check-out and there was one in the shower, so I said "eff it" and decided to just leave. When I went to check out at 8:30am, there was no one in the office. I waited around for 5 minutes and ended up just leaving the key on the desk and peacing out."