4/10 Malo
Gretchen C., Highland, USA
27 nov. 2023
No le gustó: Limpieza
Uncomfortably unclean
This property is very rundown and not accurately represented in the listing photos. The kitchen floor was filthy. We wiped something up and the entire rag was black with old grime. There is no way it was mopped before we got there. The hand mixer was covered in food from prior guests. The doors around the door handles were black with grime. Both showers clogged and filled up with several inches of water. The couch pillows were dirty and old. The rugs were dirty, Many of the lamps were crooked and near breaking. Many of the blinds were broken. The coffee table is on the verge of breaking. Some of the ceiling lights didn't work. ceiling fans were covered in a strange yellow gooey dust. I have photos of everything.
We asked that your company consider not charging us the cleaning fee as the unit was not clean however, the representative stated that they offered to come mop but we declined their offer so no discount or refund will be given. I told her the reason we declined their offer was because we were in the middle of making dinner for 13 people and it was not a good time to come and mop the kitchen. She never told us that it was a requirement for us to accept that offer or any other negotiations regarding the cleaning fee would be off the table. Had we known that we would have had you come and inconvenience us and interrupt our dinner to do the job your company didn't do in the first place.
The unit is extremely rundown and neglected. It is misrepresented in the photos.
Gretchen C.
Se hospedó 4 noches en noviembre de 2023