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 Newport Beach •1 Room
 Newport Beach • 1 Room
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Extended Stay America Suites Orange County John Wayne Airprt

2.5-star property
4881 Birch St, Newport Beach, CA 1-855-201-7819
3.6 out of 5
Good!
See all 25 travelocity Reviews

"Arrived on 7/29/21 at 8:30pm after a very long day of travel. Tried to check in but there was nobody at the counter. I could hear someone in the back ... " More

By a verified traveler on Mon 02 Aug 2021

Points Of Interest

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Hotel Description

Newport Beach hotel in Airport Area area

Close to airport

A stay at this Airport Area hotel places you within half a mile (1 km) of Irvine Museum and 3 miles (5 km) of University of California, Irvine. Boomers and Lyon Air Museum are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Laundry facilities are provided for your convenience.

Free WiFi, kitchens

The 164 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99* Per night/room Nov 7 - Nov 8

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Orange County John Wayne Airprt ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Orange County John Wayne Airprt

Everyone (12) Couples (2) Family (10)
3 out of 5
Arrived on 7/29/21 at 8:30pm after a very long day of travel. Tried to check in but there was nobody at the counter. I could hear someone in the back washing dishes but couldn’t get her attention. There wasn’t a bell to ring so I said ‘hello’?? and I knocked on the counter. The girl came around the corner finally after I had waited for 10-15 minutes. She never once smiled, greeted or apologized to me. The first thing she said was “are you checking in?” I told her I had a reservation but wasn’t so sure I wanted to stay there now. Not ONE apology or explanation, she only asked again “are you checking in” like a robot. Terrible customer service. I used to be a flight attendant so have stayed in so many hotels… worst service ever. Reluctantly I didn’t have a choice as it was late and I was tired so I took the room. She gave us a room across from a barking dog. We were there 2 nights and saw the guest across the hall walking 3 large dogs and then later a smaller one. He handed off one dog to a man in a van and me he was a “dog-sitter”. I am a dog lover but the hotel rules say a limit of 2 in a room. Im not sure if the manager knows this guy is running a business out of that end of the hotel because I didn’t want to make things “difficult” for us by asking or complaining. We also noticed what appeared to be 2 abandoned cars in the parking lot with mounds of pine needles on the windshields and that didn’t move at all in the 2 days we were there. Not thrilled with our choice!

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 3, 2021 by Hotel Management

Thank you for your review. We are sorry you did not experience the best from one of our associates at the time of check-in. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management

3 out of 5
We checked in after driving all day and got into our room where my daughter promptly had to use bathroom, there was feces already in toilet and she tried to flush but toilet was backed up. Called the frint desk and asked for a new room. We were offered a plunger first however to try to fix! We got another room on a different floor but we opened door and there were construction materials there carts, drills, a hanging light. Once again we had to go back down with all our luggage to the lobby where yet another room was given, but not kindly or appologies this time. Apparently, night check in person had been off for a few days and "had no idea what's going on". Our third amd final room was fine. But by then we were exhausted. The smell of marijuana was pretty pervasive everywhere in halls as well so apparently the leagalized use is alive and well in this facility.

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 24, 2021 by Hotel Management

Thank you for the feedback. We apologize for maintenance and housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management

5 out of 5
Kindness, smiles, assistance at any hour it was so great.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by Hotel Management

We appreciate you selecting Extended Stay America and sharing your review. It was a delight to know you had a comfortable stay and that you were amazed by how well our associates assisted you. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management

5 out of 5
Fast check-in and check-out. Got upgraded to King.

Posted by , from Bay Area on Sep 28, 2020

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Comment from Hotel Management

Sep 29, 2020 by Hotel Management

Thank you for your kind comments. We are glad you had a wonderful time at Extended Stay America. We are blessed to have a dedicated team of professionals, and we love hearing how our front desk team took great care of you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

2 out of 5
There was a mouse trap in plain view in my room and the lady that checked me in had a terrible attitude problem

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Hotel Management

We are extremely sorry you met with anything but exceptional service. We are concerned about such complaints and will discuss this with the entire team to ensure such mistakes are not repeated. We hope we will have another opportunity to impress you with our accommodations and hospitality. Sincerely, Hotel Management

4 out of 5

Posted by on Feb 12, 2020

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4 out of 5
Clean and bed very comfortable. Happy to pay the additional $25 pet fee. Nice for the price.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by Hotel Management

Thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked your comfortable bed. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management

5 out of 5
Room is clean, staffs are friendly, location is convenient. There are plenty nice restaurants and shops nearby.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 11, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
The bed was uncomfortable and the blankets were comfortable enough

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by Hotel Management 

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

5 out of 5
Everything was fine, just wished the breakfast was a bit better and not just coffee and pastry

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Hotel Management

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

About the Extended Stay America Suites Orange County John Wayne Airprt

Location 4881 Birch St, Newport Beach, CA 92660

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Orange County John Wayne Airprt also features coffee/tea in a common area, laundry facilities, and an elevator. Free self parking is available. This Newport Beach hotel is smoke free.

  • 164 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Tustin Station (7.6 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Orange County John Wayne Airprt offers 164 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Newport Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 11 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America John Wayne
  • Extended Stay America Orange County John Wayne Airport
  • Extended Stay America Orange John Wayne Aparthotel
  • Extended Stay America Orange County John Wayne Airport
  • Extended Stay America Orange County John Wayne Airport Hotel
  • Hotel Extended Stay America Orange County - John Wayne Airport
  • Extended Stay America Orange County John Wayne Airport

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.